True (page 206, moderate, recall)
14. Job enlargement is also referred to as vertical job loading.
False (page 206, easy, recall)Job enlargement is often referred to as horizontal job loading because thecontent of a job is expanded, but the difficulty remains constant.
15.When an assembly line worker is given some of the responsibility for checking thequality of work that the supervisor used to do, his job has been enriched.
True (page 206, moderate, analysis)
16.General Mills was able to cut costs and increase efficiency by enriching jobs.
True (page 207, moderate, recall)
17. Workers whose jobs have been enriched are more motivated and generally performat a higher level, according to general findings of job enrichment research.
False (pages 207-208 , difficult, recall)Not all employees want the additional responsibility that job enrichmentbrings, and it can sometimes have disadvantages for the organization as awhole. Enriching some jobs may result in loss of efficiency. Researchevidence on the effects of enrichment has been mixed. Although employeesseem to be more satisfied with enriched jobs, it is not clear whetheremployees with enriched jobs are actually more motivated and perform at ahigher level.Job Design: The Job Characteristics Model
18. According to the job characteristics model, when workers think their jobs havemore impact on the people inside and outside the organization than other jobs,their intrinsic motivation should be higher.
True (page 208, moderate, understanding)
19.When employees are intrinsically motivated, they feel good, motivating them tocontinue to perform at a high level, so good performance becomes self-reinforcing.
True (page 208, moderate, analysis)
20.The higher a job scores on each core job dimension, according to the jobcharacteristics model, the higher the level of extrinsic motivation.
False (page 208, moderate, recall)