Integration Management View of InformationSystems in An Enterprise
Fu Xiang-lingSchool of Software EngineeringBeijing University of Posts andTelecommunicationsBeijing, ChinaFuxiangling@email.buptsse.cnSong Mao-qiangSchool of Software EngineeringBeijing University of Posts andTelecommunicationsBeijing, Chinasongmaoqiang@bupt.edu.cnYu Ya-nanSchool of Software EngineeringBeijing University of Posts andTelecommunicationsBeijing, ChinaYynfirstname.lastname@example.orgChen MianSchool of Software EngineeringBeijing University of Posts andTelecommunicationsBeijing, ChinaChenmian@email.buptsse.cn
An integration management is a guideline in the processof informationization as improving the overall performance of informationization. Using grounded theory research, a framework of integration management in an enterprise has been proposed in this paper, which comprised of three layers, that is the integration of information systems, the integration of business process andorganization, and the integration of information services. The maincontent and key issues in each layer are elaborated from the general perspective and based on the status quo of informationization inChinese companies.
Keywords-information system integration; information service;integration management
Nowadays IT/IS’s role in companies has shifted fromtraditional assisting tools to strategic enablers supportingenterprise strategies selection and even establishing enterprisestrategies . Many companies have depended on IT/IS toimprove their overall operation and informationization has become a guarantee of survival and development of thesecompanies. In fact, behind the flourish of informationization,there were big dilemmas between idealities and realities, asdetailed in the following.
IT Paradox and Productivity Paradox
The rapid innovation and development of IT and theunrestricted technological progress as described by the famousMoor's Law could not conceal the disappointment behind thelarge investments in IT which didn’t benefit companies asexpected. Many companies had the strong sense that their money had fall into an inexplicable black hole . Thissituation has been called productivity paradox by economists.Paul A. Strassmann  stated that nobody could touch thatinvestments in IT had contributed his company to increase itsachievements. It was predicted that more and moreinvestments in IT would destine to an ostentatious soap bubbleof computer. Nicholas G. Carr , held that IT had been a daily-usedarticle and general IT could not anymore bring companiescompetitive advantages.
Rich Data, Scarce Information
Wurman has called the perplexities caused by the abundantdisordered information as information anxiety, which hethought was an unbridged black hole between data andknowledge . He pointed out that what allay the informationthirstiness would not be contents, but methods of discrimination, presentation and analysis of information. Withthe process of informationization, access to information is nolonger restricted, but this doesn’t mean equivalent convenienceto access essential information.
Italian Noodle Shaped Application Systems
At different stages of informationization, many companieshave built different application systems which linked and fedinterfaces to each other. We can represent the complexrelationship between this kind of systems as Fig. 1. Andthese systems have been called by experts of IT as Italiannoodle shaped application systems, which have increased thestability risk of informationization, increased the difficultiesand complexities and therefore the costs of systemsmaintaining and finally formed an aversion to use andmaintain them. As a result, the performance of these systemsdeteriorated.
Islands of Information
As described above, with the extensive applications of IT,various information systems such as ERP, PDM and CRMhave been introduced into many companies.Although each system had its own field and manageddifferent objects, there were business overlaps and evenrepeated information between these systems. However, eachsystem ran in its own orbit, ending in many “islands of automation” or “islands of information”, as illustrated by
Supported by Chinese Universities Scientific Fund
2010 Second International Conference on Information Technology and Computer Science
978-0-7695-4074-0/10 $26.00 © 2010 IEEEDOI 10.1109/ITCS.2010.84317