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NPIL IN SAP
Submitted in partial fulfillment of the requirements
For the award of the degree of
Submitted by
Chandan Parsad
(Enrollment No– 0061189908)
I hereby declare that this Project Report entitled ―Study & Implementation of Sales Process of
and it is not submitted to any other University or Institution for the award of any degree
Name: _____________________
Signature of the Student
Enrolment No :
Semester :
Date :
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CERTIFICATE
This is to certify that the project report (SE 256) entitled “Study & Implementation of Sales
Process of NPIL in SAP.” done by Mr. Chandan Parsad enrolment No. 0061189908 is an
authentic work carried out by her under my guidance and supervision. The matter embodied
in this project work has not been submitted earlier for the award of any degree or diploma to
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ABSTRACT
The pharmaceutical companies are constantly acquiring new customers as well as retaining
their customers. It has become very essential for the companies to make a sales process for
Similarly like sales process the companies are also use return order process for various
For reducing the times in sales order process Item proposal is made for the customers
Item proposal is a list of materials and order quantities that are regularly ordered together by
a customer. They are sales-area–specific and can be referenced when creating the sales order.
Each time a sales order is created and the item proposal referenced, the system automatically
copies the item proposal from which to select materials and quantities. This can greatly speed
NPIL is a leading pharmaceutical company in India. This project aims to study the needs of
Sales Process in the pharmaceutical companies. The benefits of Sales process will be
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ACKNOWLEDGEMENT
I would like to express my sincere gratitude towards CDAC for providing me this great
opportunity to work and learn through the Dissertation Project.
I would like to acknowledge the guidance I received from my Guide Mr. R.K. Singh, HOD –
MBA (SEM), Mr. Amit Gupta, ERP Consultant – Sales and Distribution in CDAC, Noida.
This project would not have materialized without their support
I am grateful to my guide Mr. Amit Gupta for imparting constant attention, useful
suggestions, expert guidance and valuable suggestions during the course of this project. I
would also like to thank all the faculty members of MBA department of CDAC for their
support and encouragement.
I also express my sincere indebtness and gratitude to my parents and all my friends who have
encouraged and inspired me constantly to complete this project work.
Chandan Parsad
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Table of Contents
DECLARATION ................................................................................................. II
CERTIFICATE ................................................................................................... III
ABSTRACT ........................................................................................................IV
ACKNOWLEDGEMENT ................................................................................... V
CHAPTER 1 INTRODUCTION .......................................................................... 2
1.1 COMPANY‘S PROFILE............................................................................. 3
1.2 ORGANIZATION STRUCTURE............................................................... 4
1.3 OBJECTIVE OF THE PROJECT ............................................................... 6
1.4 SCOPE OF THE PROJECT ........................................................................ 7
CHAPTER 2 BUSINESS PROCESS ................................................................... 8
CHAPTER 3 ANALYSIS................................................................................... 15
Sales process in Sales and Distribution .............................................................. 16
CHAPTER 4 To-Be Study …………………………………………………….20
CHAPTER 5 Impementation and configuration………………………………28
CHAPTER 6 CONCLUSION............................................................................. 52
CHAPTER 7 BIBLIOGRAPHY......................................................................... 54
CHAPTER 1
INTRODUCTION
1.1 COMPANY’S PROFILE
NPIL is a leading pharmaceutical company in India. NPIL has the eighth position in India
market. It has the strong export presence along with domestic market. NPIL has wide product
range in general medicine and spread in four zones – East, West, North & South.
Product Range-
1. Antibiotic 2.Respiratory
3. Nutritional 4.Gastro
5. Hormonal
Power brand:
1. Bandinal 2.Menticyn
3. Hensadyl 4.Opradyn
5. Ctemetil 6.Bhenergan
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1.2 ORGANIZATION STRUCTURE
NPIL
East
(ZBM)
Delhi/Rajasthan Punjab U.P Haryana
(RM) (RM) (RM) (RM)
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The organizational structure of the company NPIL (Noida Pharmaceutical India Limited) is
shown above. It consists of five major functional areas i.e. Finance, Operations, Sales and
Marketing, Human resource and Information Technology, each having a General Manager
Sales and Marketing department is further classified into two subparts Sales department and
Marketing department, each having its own set of goals and responsibilities.
Promotion and Pricing. Sales are conducted all over the country from four zones North, South,
East and West. North zone is spread over Delhi, Rajasthan, Punjab, Uttar Pradesh and
Haryana. Uttar Pradesh is further categorized into three territories UP East, UP west and UP
Central.
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1.3 OBJECTIVE OF THE PROJECT
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1.4 SCOPE OF THE PROJECT
The span of my work includes the study and creation of Sales Process for NPIL on SAP. The
Collecting different data for these Inquiry ,Quotation and Sales order type like
Sold to party
Ship to party
Document type
Material data
Customer’s data
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CHAPTER 2
BUSINESS PROCESS
2.1 PHARMACEUTICAL INDUSTRY
Pharmaceutical industry‘s challenges are patent expiry and thin pipeline, reducing drug
approvals, declining R&D productivity, stringent regulations, increasing development costs,
reducing periods of exclusivity, increasing generic penetration and others. Additional and
increasing pressure on pharmaceutical company over drug safety (because of updated
regulations) has increased the clinical trial period. This led to higher development costs and
increased time-to-market.
Hence, the pharmaceutical companies are looking for various opportunities to reduce cost,
improve efficiencies, improve pipeline and reduce the time-to-market. To reduce cost, the
pharmaceutical companies are adopting different strategies like outsourcing (in areas like
research, manufacturing, clinical trial management and other functions), restructuring R&D
models, moving part of business functions to low cost countries (like China, India, Puerto
Rico), adopting efficient sales and marketing functions (to have more impact with less sales
force) and other related initiatives.
A competent strategy that the pharmaceutical companies are adopting is ―virtual‖ execution
delivery model as this model allows companies to focus on their core-competencies and
leverage others partner‘s capabilities. In this model, companies use in-house resources for
some functions of their value chain and collaborate with external partners for other functions.
Apart from outsourcing non-core support services (for example, IT, F&A and others),
research manufacturing, sales and marketing, clinical trial/development activities are also
considered for outsourcing through this model.
One of the constants of pharmaceutical company strategy over the past decade has been
increasing scale. Only by growing larger are companies able to afford the considerable costs
Within this broad approach at least two business models are discernable:
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Blockbuster model involving the search for and distribution of a small number of
drugs that achieve substantial global sales. The success of this model depends on
achieving large returns from a small number of drugs in order to pay for the high cost
of the drug discovery and development process for a large number of candidates. Total
niche markets. The advantage of this model is that its success is not dependant on sales
of a small number of drugs. However without a blockbuster to help pay for the high
development costs, the model only works for small markets where distribution cost is
low.
BACKGROUND:
NPIL has implemented processes and systems at various stages in order to enable
efficient processing of the organization activities on time. The processes and systems
developed were an iterative exercise and resulted in a system which is mostly manual
involving intensive human efforts and complex criteria that were all designed around
the staff of the organization. NPIL is forever looking for a way out of the routine
resources, in terms of manpower and time. The system so conceived will have to fulfill
FI Financial Accounting
HR Human Resources
Materials Management
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By using integrated SAP R/3 Application system it is possible to eliminate the
prevailing manual system of processes being followed in the organization, where the
chances for human error are substantial. At present the amount of paper work done is
very bulky to handle and it is becoming difficult with the current number of available
proposed.
organizational system tasks. NPIL has to customize and implement the SAP modules
The purpose of SAP implementation is to fully derive the benefits of total integrated
process for functions of HR, Finance, Material Management, Sales and Distribution in
NPIL.
Type of Customers:
1. Medical Institutions
2. Research Centers
3. Wholesalers
4. Doctors
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Selling Process:
Pre-Sales Inquiry
Scheduling
Contract Quotation
Agreement
Order Processing
Procurement Order
Shipping
Delivery
Goods
Issue
Transfer
Order Shipment
Billing
Billing
Document
Customer Payment/
Accounting Accounts Material Stock
Receivable Account
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The sales and distribution process of the NPIL is shown above. It consists of five stages:
1. Pre-Sales
3. Shipping
4. Billing
In a simple scenario, the sales process begins with the customer ordering goods and services
and asking for the requested delivery date. This mainly involves two documents, inquiry sent
by the customer, asking for material details and time of delivery, and quotation sent by the
seller to the customer, specifying the details of material required by the customer along with
the delivery date. This basic information can be used to create a document in sales and
distribution called Sales Order, which consists of all the details regarding customer,
organization, materials ordered, price of materials, and mode of payment and delivery
conditions. You can then trigger your shipping activities at an appropriate time so that the
customer receives the material in time. As soon as the material leaves the company, a goods
issue order is posted to update stock and values. Then a billing document is created and an
invoice is sent to the customer. Customer verifies the invoice against the materials received
and makes payment. As soon as the customer pays for the materials, the incoming payments
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II Soft dosage forms:
Ointments
Creams
Jells
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CHAPTER 3
ANALYSIS
Sales process in Sales and Distribution
PURPOSE
Introduction
Set of steps aimed at initiating and supporting the identification and evaluation of likely
requires a close coordination of people, equipment, tools, and techniques, and includes
Inquiry
Quotation
Sales Order
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Inquiry
Request for information about a product or service. An inquiry from a prospective customer
may be unsolicited, but many advertising dollars are spent attempting to generate inquiries as
well as purchases. Inquiry promotions identify individuals with an interest in the product or
service, provide leads for follow-up sales calls or promotions, and measure both the
effectiveness of various advertisements and also the demand for a product or service. It is
important to answer all inquiries with a follow-up letter or sales call to convert the inquirer to
a buyer. In some cases, the marketer must follow up with questions that qualify (see qualified
leads ) the prospect, determining if he is ready, willing, and able to buy.
Implementation Considerations:
Inquiry are generated only when the Customer are Institutional buyer and valid within a
Quotation
The quotation is a sales document type that comes before the sales order and after an inquiry.
It is used as a proposed agreement of a price and quantity for a particular material or service
for a particular date. Most quotations have a validity date.
.
In commercial usage, statement of the price of an item.
Sales Order
Seller generated document that authorizes sale of the specified off-the-shelf item(s), issued
after receipt of a customer's purchase order. It usually implies that there will be no additional
labor or material cost incurred for the sale, except where it is used to initiate a production
process.
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SALES ORDER IN SALES AND DISTRIBUTION
A ‗Sales Order‘ is a contract between your Sales Organization and a Customer for supply of
specified goods and/services over a specified timeframe and in an agreed upon quantity or
unit. All the relevant information from the customer master record and the material master
record, for a specific sales area, are copied to the sales order. The sales order may be created
with reference to a ‗preceding document‘ such as a quotation, then all the initial data from the
preceding document is copied to the sales order.
Inquiry
Quotation
Order
Delivery
Invoice
You will use the cash sale process when the customer places the sales order and
picks up and pays for the goods at the same time—for example, when you walk into a
store and purchase goods. The system automatically proposes the current date in the
sales order as the date for the delivery and billing.
Once the sales order is saved, the system then creates a delivery automatically and
prints out a cash sale invoice, which may be given to the Sold-to Party. This cash
sale invoice is a paper form created via output determination the delivery can be
relevant for picking. Or if the goods are not to be picked (if, for example, the sold to
party already has them), then the delivery can be marked not relevant for picking and
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the goods issue can happen automatically in the background so that the invoice can
be created.
The Rush Order Process
For the rush order process the customer places the order and collects the items
immediately, or the materials are shipped immediately. However, the customer is invoiced
later.
Both the rush order process and the cash sale process utilize the shipping conditions passed on
from the sales document. The only difference between a rush order and a standard order is that
the rush order has an immediate delivery creation. This delivery, however, may still need to
progress through the logistics process of picking, packing, loading, and goods issue process.
The returns process is different from the standard credit process in that a return delivery is
made. While we cannot assume to map all the functionality you may require in the physical
process, such as goods receipt and warehouse management movement, we will look at the
basic flow of the returns order procedure.
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CHAPTER-4
TO-BE STUDY
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4.1INTRODUCTION
A process model that results from a business process redesign/reengineering action. The "to
be" model shows how the business process will function after the improvement action is
implemented. The To-Be model of NPIL will give a clear view of the contracts with the
customers in SAP.
4.2 Inquiry type: The Inquiry type for NPIL are made in SAP for different institutional
1. AIIMS-
a. 2 9 50,000 Opedyn 1
b. 2 10 55,000 Genetyl 2
2. APOLLO:
a. 30,000 Cifixin 5
b. 35,000 Protein-X 6
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Quotation type: The Quotation type for NPIL are made in SAP in response of Inquiry from
different institutional customers. Following are the steps to make a quotation type
AIIMS-
c. 2 9 50,000 Opedyn 1
d. 2 10 55,000 Genetyl 2
APOLLO:
c. 30,000 Cifixin 5
d. 35,000 Protein-X 6
Sales Order Standard: The Sales order for NPIL is made in SAP for different
institutional customers and retailer. Following are the steps to make a Sales order
e. 2 9 50,000 Opedyn 1
f. 2 10 55,000 Genetyl 2
APOLLO:
e. 2 8 30,000 Cifixin 5
f. 2 11 35,000 Protein-X 6
A ‗Sales Order‘ is a contract between your Sales Organization and a Customer for supply of
specified goods and/services over a specified timeframe and in an agreed upon quantity or
unit. All the relevant information from the customer master record and the material master
record, for a specific sales area, are copied to the sales order. The sales order may be created
with reference to a ‗preceding document‘ such as a quotation, then all the initial data from the
preceding document is copied to the sales order.
ORGANIZATIONAL DATA
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sales. You can assign a distribution channel to one or more sales organizations. A customer
can be delivered from multiple distribution channels.
A material master record can be maintained with different sales organization and distribution
channel views, allowing different data to be accessed—for example, the delivering plant.
• A Division Product groups can be defined for a wide-ranging spectrum of products. For
every division you can make customer-specific agreements on, for example, partial deliveries,
pricing, and terms of payment. Within a division you can carry out statistical analyses or set
up separate marketing.
Header data (sold-to-party, sales office, sales group, pricing date, document
date, order reason, document currency, price group, sales district, customer group,
shipping condition, incoterms, payment terms, billing schedule, PO number, etc.).
Item data (item category, order quantity, material, batch number, product
hierarchy, plant, material group, shipping point, route, delivery priority, customer
material, item number, etc.).
Schedule line data (schedule line, schedule line number, delivery date,
order quantity, confirmed quantity, material availability date, loading date, proposed
goods issue date, transportation date, movement type, shipping point, etc.).
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The Rush Order Process
(Salesdocument type SO)
For the rush order process the customer places the order and collects the items immediately or
the materials are shipped immediately. However, the customer is invoiced later.
The system automatically creates a delivery when the sales order is saved. However, no
invoice printed; instead the system follows the standard procedures for creating the
billing document (that is, the invoice is created once the delivery has been goods issued).
Sales order: Transaction code: VA01
Path:
Logistics Sales and Distribution Sales Order
VA01 – Create Specify the (document) Order type: SO
Specify the sales area Maintain the relevant data in the quotation
document Save the document, note down the order document number,
and Exit
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Go to MMBE and check the stock balance for storage location [SL1]
whether the stock balance has been increased or not
Go to MMBE/MB1B and check the stock balance for SL2 whether stock balance
has been reduced or not Go MB1B (sending un-rectified goods from
SL2 to SL3) Movement type [453] Plant [PL1] Storage
location [SL3] Specify Business area, Customer number and issuing
storage location [SL2]
Item Proposal
Item Proposal An item proposal is a list of materials and order quantities that are regularly
ordered together by a customer. They are sales-area–specific and can be referenced when
creating the sales order. Each time a sales order is created and the item proposal referenced,
the system automatically copies the item proposal from which to select materials and
quantities. This can greatly speed up order entry time by the sales people.
Transaction code: VA51
Path:
Logistics Sales and Distribution Master data Products
Item proposal VA51 – Create Create a sales document with
the document type PV Enter all the materials that are to be
proposed as a item proposal Save, Note down the item proposal
document number & Exit
Go to XD02
Specify the item proposal document number in the item proposal field [ ] under
sales tab under sales area data section Save and Exit
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CHAPTER 5
IMPLEMANTATION
AND
CONFIGURATION
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Inquiry Type: Create for the Institutions customers for a particular product in a particular
Sales area
Menu Path
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Initial Screen
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Screen second: Fill Sold to Party, Ship to party and Material Number.
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Quotation Type: Create Quotation in response of Inquiry is generated or customers need
Quotation
Initial Screen
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Second Screen:
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Sales Order: Standard sales order for both institutional and retailer buyer is created
Initial Screen
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Sales Order second screen: A sales order number is generated which is used by
delivery document and Invoice document in sales cycle
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Cash Sales Order: It is created when sales is happened only when product is available for
delivery. After sales order invoice is generated automatically no delivery document is
generated
Initial Screen
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Cash Sales Order Second screen
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Delivery Document is created automatically
Delivery: Document
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Rush Order: For the rush order process the customer places the order and collects the items
immediately, or the materials are shipped immediately. However, the customer is invoiced
later.
Initial Screen
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Second Screen
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Delivery Document
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Return Order: sold material return back to Organization due to some reason such as broken
material, expired medicines and extra material etc.
Initial Screen
Second screen
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Item Proposal An item proposal is a list of materials and order quantities that are regularly
ordered together by a customer. They are sales-area–specific and can be referenced when
creating the sales order. Each time a sales order is created and the item proposal referenced,
the system automatically copies the item proposal from which to select materials and
quantities. This can greatly speed up order entry time by the sales people.
Menu path
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Initial Screen
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Second Screen for creating item proposal for material and quantity
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Step 2: Go to customer master record and assigned in sales area data item proposal number
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Step 3: create a sales order for a customer in which item proposal is assigned
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System automatically taken quantity and material for the customers
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CHAPTER 6
CONCLUSION
.
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There are various benefits of an integrated solution such as SAP in an
one location allows you to easily review inventory, customer and vendor
Sales order processing described the complete process, starting with the
orders of sale, and ending with the billing of the order of sale and the
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CHAPTER 7
BIBLIOGRAPHY
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MARY CHARLESON Successful companies define core, supporting
www.medterms.com/script/main/art.asp?articlekey=15477 assessed on
Tufts Center for the Study of Drug Development 2001, ‗Tufts Center for
http://help.sap.com/printdocu/core/print46c/en/data/pdf/SDBF/SDBF.pdf
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