ITIL® V3 : Planning, Protection & Agreements Best Practices
©The Art of Service
As an education and training organization within the IT Service Management (ITSM) industry,we have been impressed by the positive changes introduced by the Version 3 refresh of theITIL® framework. The evolution of the core principles and practices provided by theframework provides the more holistic guidance needed for an industry that continues tomature and develop at a rapid pace. We recognize however, that many organizations andindividuals who had previously struggled with their adoption of the framework will continue tofind challenges in ‘implementing’ ITIL® as part of their approach for governance of IT ServiceManagement practices. In light of this, one of our primary goals is to provide the qualityeducation and support materials needed to enable the understanding and application of theITIL® framework in a wide-range of contexts.This workbook’s primary purpose is to complement the accredited ITIL® Planning, Protection& Optimization program provided by The Art of Service or one of our accredited partners.We hope you find this book to be a useful tool in your educational library and wish you well inyour IT Service Management career!The Art of Service
© The Art of Service Pty Ltd‘All of the information in this document is subject to copyright. No part of this document may in any form or by any means(whether electronic or mechanical or otherwise) be copied, reproduced, stored in a retrieval system, transmitted or providedto any other person without the prior written permission of The Art of Service Pty Ltd, who owns the copyright.’ITIL® is a Registered Community Trade Mark of OGC (Office of Government Commerce, London, UK), and is Registered inthe U.S. Patent and Trademark Office.