Professional Documents
Culture Documents
c
`
c
To determine the importance of TQM in SMEs.
Expectations of the small businesses from
implementation of TQM.
Measures to be taken to introduce TQM in small
businesses.
Bringing out the plans to efficiently manage the whole
TQM process.
To identify factors and develop constructs that could be
used to develop a conceptual Total Quality
Management (TQM) model that is applicable to small
and medium scale manufacturers. ABHISHEKUMAR
c
[
c
ABHISHEKUMAR
An emphasis on Quality that encompasses the
entire company
Continuous Improvement
Employee empowerment, quality circles
Unwavering focus on customer ±both internal
and external
Long term solutions
Commitment and Involvement of top
management ABHISHEKUMAR
c
ABHISHEKUMAR
c
@ V: Ability to convey trust and
confidence. eg: being polite and showing
respect for customer.
V : Being approachable and
appreciative. eg: being a good listener.
V
: Physical facilities and
facilitating goods.
ABHISHEKUMAR
c
ABHISHEKUMAR
c