Benchmark Six Sigma

Green Belt Certification

The pursuit for excellence is incomplete

if this piece is missing!
 Benchmark Six Sigma
Green Belt Certification
.
objectives of businesses, critical requirements of day-
WHAT IS SIX SIGMA? to-day business and operational goals.
WHY CHOOSE Six Sigma at many organizations simply means a Six Sigma is a management methodology that uses a
measure of quality that strives for near perfection. structured approach which has helped organizations
BENCHMARK
world over to reduce cycle times, increase productiv-
SIX SIGMA? Six Sigma is a set of practices to systematically ity and improve quality and delivery of processes.
improve processes by eliminating defects. A defect
 Most experienced and is defined as failure of a product, process or ser- Six Sigma helps a professional approach a problem (or
vice in meeting requirements of internal or exter- “defect”) in a data driven, structured & systematic
respected trainers and nal customers. manner that ensures success .
consultants
Six Sigma asserts the following: HOW IS SIX SIGMA DIFFERENT?
 More than 6500 Belts
 Continuous efforts to reduce variation in proc- Six Sigma differs from traditional performance im-
trained provement programs in its focus on input variables.
ess outputs
is key to While traditional methods depend on meas-
 Highest recognition and uring outputs and establishing control plans
business
respect across sectors success to shield customers from organizational
defects, a Six Sigma program demands that
 Operations problems be addressed at the root level,
 Updated programs with and busi- eliminating the need for unnecessary inspec-
latest inputs ness proc- tion and rework processes.
esses can
 Training and facilitation be meas- Also, while other programs mention phi-
ured, ana- losophies, ideas, and requirements (e.g. ISO
methodology with Multi- lyzed, im- 9001 specifies requirements) Six Sigma pro-
sensory impact proved and vides a structured roadmap on how to bring
controlled benefits.
 Complete Range of
This is accom- Six Sigma as a strategic tool is customer
programs up to Master Green Belt is the beginning of an
plished through focused and is ultimately designed to in-
Black Belt Training exciting journey. You have the option
the use of two crease profits through enhanced customer
to follow it up with Black Belt and
Six Sigma sub- satisfaction.
Master Black Belt
 Regular programs in methodologies:
eight cities DMAIC and
DMADV. WHO CAN BENEFIT FROM SIX
 Programs since 2001. SIGMA?
The Six Sigma DMAIC process (define, measure,
analyze, improve, control) is an improvement sys- Professionals from various streams (like HR, market-
 Unique after training tem for existing processes falling below specifica-
ing, production/ operations, research, supply chain,
support through very tion and looking for incremental improvement.
retail, quality, development, general management,
active web based forum
The Six Sigma DMADV process (define, measure, strategic management, finance/accounts, administra-
and group activities analyze, design, verify) is an improvement system tion, customer care/ helpdesk, maintenance have
used to develop new processes or products at Six been benefiting from Benchmark Six Sigma programs.
 Project completion Sigma quality levels. It can also be employed if a
current process requires more than just incre- Manufacturing companies of various kinds - machin-
support and certification
mental improvement. ery/ equipment, pharmaceutical/ chemicals, FMCG/
at no additional cost
WHY SIX SIGMA? food items, plastics/ rubber, electronic/ white goods,
automotive/ component, agricultural - processing,
 Trainers have cross-
Six Sigma is nothing but a compilation of have realized benefits worth billions of dollars.
industry implementation
world-best tried and tested management Similarly service sector companies into banking, finan-
and leadership experi-
techniques used for bringing business / cial services, BPO’s, Information technology, con-
ence.
process improvements struction, logistics, transport services, health services,
 Follow-up programs
For a detailed discussion on usefulness of Six
available for initiating With changing dynamics and growing demand to Sigma, you may post queries and view discus-
drive within organiza- achieve excellence, reduce waste, decrease defects
sions at our open forum (with 3000 members)
tions. and enhance productivity, organizations worldwide
at www.benchmarksixsigmaforum.com
seek professionals who understand the strategic
 Your journey with Benchmark Six Sigma
1. CHOOSE A FORMAT

All Benchmark Six Sigma programs are offered in two formats.

Public training and In-company training. Public training is cost effec-
tive for self sponsored and company sponsored participants. In-
company training can be customized as per the needs.
7. GET CERTIFICATION

2. COMPLETE THE FOUNDATION COURSE Global recognition of the program ensures

that certification that you receive is ac-
As the body of knowledge is vast, some theoretical elements are
cepted internationally.
covered through pre-course material which is provided to partici-
pants on registration. This ensures that you have the right basic
knowledge to have an effective start with Green Belt training. 8. NETWORK AND CONTINUE LEARNING

Free membership allows you to network with thousands of Six

3. LEARN IN TEAMS DURING GREEN BELT
Sigma trained professionals through our unmatched online alumni
network available at a PRIVATE FORUM (log in provided only on
You will be assigned to a suitable group for team exercises and
enrolment in a Benchmark Six Sigma program.
discussions to help you learn. Teams are selected carefully so that
members have similar focus area.
9. GET FREE SUPPORT FOR PROJECT

Online support from Master Black Belts is provided for the first
real project that you carry out at your workplace. Collaborative
online forum helps in exploring multiple view points. Example pro-
jects on the forum provide guidelines. Online discussion provides
useful clues and direction.

This photograph shows groups with common interest (similar industries/

functional areas) carrying out team exercises in a Green Belt program

4. CARRY OUT A PRACTICE PROJECT

During the Green Belt training, topic specific case studies are used
to help participants in understanding. You shall get complete data
to work on a real project to practice your learning and compare
your results with the Master Black Belt trainer.
Case studies and analysis outputs serve as useful reference for ap-
plication at the work place.

5. HAVE FUN WHILE LEARNING

We believe that learning should never be stressful or boring.
Stories, anecdotes and relevant jokes keep the class alive and pro-
vide easy methods to retain learning. Interactive quiz, role plays,
group exercises keep your brain cells working.
10. PROJECT COMPLETION CERTIFICATE
If you complete a real project within three years of training, you get
a project completion certificate (optional) at no extra cost
11. MOVE TO NEXT LEVEL WHEN READY

6. LEARN WITH MINITAB SOFTWARE Explore Black Belt, Master Black Belt certification at the right time.

You learn to carry out analysis with the help of globally used Mini-
tab software. The result oriented application of software is ex-
plained during the entire program.
12. MAKE SIX SIGMA A WAY OF LIFE
Six Sigma is a relentless journey towards fewer defects, higher effi-
ciency and higher benefits for individuals, organizations and society
at large. This program is a stepping stone to a new way of life.
 Benchmark Six Sigma Green Belt Course Outline
IMPORTANCE OF SIX SIGMA  Process mapping (with VA/NVA Some Feedbacks from

 History of Six Sigma Analysis) past participants

 Philosophy of Six Sigma  Sampling

 Key Business Drivers  Data types & collection plan Excellent, fast paced program
 Statistical concept behind Six Sigma (Continuous & Discrete, Sampling) for professionals at all levels.

 Overview of DMAIC, DMADV  Basic statistics (mean, median, stan-
dard deviation, quartiles)
 Process capability analysis (DPU,
DPMO, Sigma Level, CP/CPK)
The Six Sigma DMAIC Roadmap
ANALYZE PHASE
Step 1 : Generate Project Ideas  Identifying X’s using Cause & Ef-
-D.Rajiv Krishnan, CEO, Ma Foi
Consultancy Solutions Ltd
It is carried out in a highly
professional way. It enhances
and elevate your views, which
add a great value to your
professional career.
- Rajesh Kumar, TVS Motor Co.

D fect analysis (Ishikawa diagram) Ltd

Step 2 : Select Project

Step 3 : Finalize Project Charter, High Level Map

 Identifying critical X’s using cause
and effect matrix
Step 4: Finalize Project Y, Performance Standards for Y
 Hypothesis testing (Null & Alter-
M
Step 5: Validate Measurement System for Y nate, Types of Errors, P values)
Step 6: Measure Current Performance and Gap  Relationship between variables
Step 7: List All Potential X’s (Correlation, Scatter diagram)
In depth knowledge of the
Instructor and his communi-
cation ability.
- Rajeev Dua, Director, Sun
Microsystems
It is recommended for com-

A Step 8: Identify Critical X’s

Step 9: Verify sufficiency of Critical X’s for the project

 Tests of means, variances, and
proportions (t-Tests, ANOVA,
Chi-Square)
panies wanting to go for proc-
ess improvement since it gives
you the right recipe for suc-
Step 10: Generate and Evaluate Alternative Solutions
 Finding critical X’s using graphical cessful implementation.

I Step 11: Select and Optimize best solution.

Step 12: Pilot, Implement and Validate the solution

techniques like Pareto’s analysis,
Box plots
- Priti Ray, Principal Consultant,
PWC

Step 13: Implement Control System for Critical X’s  Failure modes and effects analysis Outstanding methodology of
teaching. The sessions are

C Step 14: Document Solution and Benefits

Step 15: Transfer to Process Owner, Project Closure

IMPROVE PHASE very exciting. Great value
addition.
- Ullas Vijay, Student , Symbio-
 Idea generation (brainstorming, sis Institute of International
LEAN PRINCIPLES creative Thinking, benchmarking) Business
 Comparing alternative solutions
 Kaizen, Poka Yoke, 5S, Seven  Solution selection tools like Pugh Great for business process re-
Wastes matrix engineering
- Dr V. Prem Kishore, Head
 Introduction to Design of Experi- Apollo DRDO Hospital
CHANGE MANAGEMENT ments
 Validation and Implementation of A wonderful program neatly
 Identify resistance to change
improved process packaged and delivered. A
 Implement a plan to counter resis- must for all levels of managers
tance who are interested in bringing
CONTROL PHASE
 Team formation (Team Stages) about a structured thinking
 Team tools  Elements in a Process Control and approach to improve his/
 Stakeholder management her process.
Plan - Vijay Sai B. S., Director, Call-
 RACI matrix ready Training & Development
DEFINE PHASE  Statistical process control (IMR,
Xbar-R, C, U, P, NP Charts)
 Sources of project ideas. I came into this course look-
 Mistake Proofing
 Project selection ing at it as a typical training
 Sustaining improvements (Creating
 Finalizing the CTQ program but was pleasantly
Control Plan, Documentation) surprised by the quality, rele-
 Project Charter
 Project closure vance and depth of the pro-
 Team Roles and Responsibilities
gram.
 Project scoping with SIPOC
The course content meets international - Anand Kumar, IT Head-South
Asia, Mousanto Company
criteria.
MEASURE PHASE

 CTQ performance characteristics Contact vk@benchmarksixsigma.com for

 Measurement systems analysis any queries about course content
 Regional Office - Mumbai

Level 2, Raheja Centre Point, Regional Office - Kolkata

294 CST Road, Near Mumbai University,
Off Bandra–Kurla Complex, BF -144, Salt Lake City, Sector -1,
Santacruz (E), Mumbai 400 098 Kolkata- 700064
Tel : +9193234 32233 Phone: +9193310 04509
mumbai@benchmarksixsigma.com kolkata@benchmarksixsigma.com
Benchmark Six Sigma,
The Corenthum
2714, Tower A, 7th Floor, Marketing Office for Delhi
A-41, Sector- 62, Noida-201301
SF 34, Ansal Fortune Arcade,
Block K, Sector 18, Noida - 201301
Regional Office - Bangalore Tel : +919810919501
delhi@benchmarksixsigma.com
Level 14 & 15, Concorde Towers,
UB City 1, Vittal Mallya Road,
Ahmedabad Contact Details
Bangalore 560001
Tel : +919343217449 ahmedabad@benchmarksixsigma.com
bangalore@benchmarksixsigma.com Tel: +9193806 15163

Pune Contact Details

Regional Office - Chennai
Regional Office - Hyderabad
pune@benchmarksixsigma.com
Chennai Citi Centre, Level 6, 10/11,
Hyderabad Mid-Town Tel : +9193234 32233
Dr.Radhakrishna Salai, Chennai - 600 004
1st Floor, Mid Town Plaza
Tel : +919380615163
Road No. 1, Banjara Hills,
chennai@benchmarksixsigma.com
Hyderabad – 500034
Tel: +919391330353
hyderabad@benchmarksixsigma.com

Partial List of Benchmark Six Sigma Clients