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4128212 Essential Management Skills for New Managers

4128212 Essential Management Skills for New Managers

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Categories:Types, Business/Law
Published by: rendsyn on Sep 30, 2010
Copyright:Attribution Non-commercial


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 0 0
  J u m e i r a  h 
 B e a c
 h  H
 o t
Develop vital skills to enhance yourrole as an effective manager
Organised By
Ofcial Regional Recruitment PartnerOfcial IT PartnerOfcial Media Monitoring Partner
Supported by:
Essential Management SkillsFor New Managers
Reinorce your strengths as a manager and improve your efciency, eectiveness and working relationships
By attending this course you will learn how to:
your own leadership style and other styles availableto you
the ‘criteria’ or the excellent manager
the comprehensive role o the manager
how to orm and lead high perorming teams
the key components o Emotional Intelligence (EI)
emotion to your understanding o situations
skills o assertiveness, inluencing and conlictresolution
skills in coaching, delegating and managing theperormance o your sta
and practice the key components and skills oeective recruitment interviewing techniques
skills as a manager to handle diicult peopleproblems at work
how to successully introduce and implementchange and overcome barriers and resistance to change
 Who Should Attend?
• Managers • Team Leaders • SupervisorsThis programme has been specifically designed
or those managers responsible or groups osta and will provide you with the keymanagement skills you need to securecommitment and obtain superior perormancerom the people you manage.
“It was excellent and relevant to my ield. Very interactive.” 
Amal Abdulaziz Al Qassimi,
Supervisor, Academic and Student Services
Ras Al Khaimah Women’s College,
“Very inormative, giving the toolsand highlighting the skills that everybody in a supervisory positioncannot do without.” 
Sami Abdulrahman Al Sbaiheen,
Capital Market Authority,
Dear Manager,
 It isn’t until you become a new manager that the vast array o
managerial responsibilities you must take on becomes clear. To
improve the perormance o both yoursel and your team, it isessential that you develop key managerial traits through in-depthand structured training. IIR’s
Essential Management Skills For New Managers
is aninspirational ve day course that will signicantly advance theway you approach the management o your personal goals andthe goals o your entire team.  Joe Bulman, your highly recommended course leader, leads you through essential management development case studiesand exercises while keeping you involved ensuring that youbring all o this essential knowledge back with you at the end o
the day. Moreover, you will identify key areas where you may
need improvement and develop an approach to strengthen theseareas o weakness. 
At this course, you will take part in these essential
trait-developing exercises:
Problem solving case studies on leadership/staff issues
in relation to what you are dealing with currently in yourown organisation
Empathy: Understanding how others perceive situations in
order to infuence them
Individual one to one coachingInterviewing Skills Practice And FeedbackSelf-assessment of your own change management
And much more…
 Don’t miss this one-o-a-kind opportunity to start o on the rightoot with
Essential Management Skills For New Managers.
 You will walk away with the condence and skill set you needor managerial success. Register now by axing the registration orm on the backo this brochure to +971.4.335.2438, phoning us at+971.4.335.2437 or emailing us at register@iirme.com.
Alternatively, you can visit our website at
  Joe and I look orward to welcoming you to this highlybenecial course in December 2008.
Keith ParkerConference Manager
 P.S.Benetfromawiderangeofgroupexercisesandreal-lifecasestudies! P.P.S.Registerearlytotakeadvantageofsubstantialearlybirddiscounts!
 About Your Expert Course Leader
 Joe Bulman
has held management positionswithin the areas o HR, training and
development. His career began in BT, moving
on to management roles within the aerospace
industry and the NHS.
Over the past six years Joe has beenworking in management development training and consultancyworking with a diversity o client organisations within the private
and public sectors. This diversity of environments has given Joe a
wide set o experiences which enable him to relate well to issuesand to develop excellent rapport with course participants. Histraining is highly practical, building on the existing learningpresent within the groups he works with. Joe’s specialist areasinclude presentation skills, management and supervisory skillstraining, perormance appraisal processes, change projects,
recruitment and selection skills, customer service and inuencing/communications skills. He is an MBA and NLP practitioner and
places strong emphasis on interpersonal skills within his trainingand consultancy work. Joe has worked as a training consultant
within a wide range of sectors including legal, IT, manufacturing,
nancial services and health sectors. He has international
experience having trained nationals from Europe, USA, Russia
and the Gul states.
Hear What Our Delegates Said About Joe’sPrevious Course:
“Joe has really added great value to my management skills and awareness.” 
Sami Kouli,
Enterprise Relationship Manager
“It was a good course.” 
Najah Al Mulla,
Wedding Sales Manager
Dubai World Trade Centre LLC,
“Good course and very knowledgeable teacher.” 
Sultan Al Shanqiti,
Sales Manager
Hamptons International,
7 Habits or Highly Eective Managers
26 – 30 October 2008www.iirme.com/franklincovey4 LC023
Leaders in Dubai
16 - 18 November 2008www.leadersindubai.com BC2729
Certifcate in Administrative Management
16 – 19 November 2008www.iirme.com/adminmgnt
Forthcoming Relevant Events
For more information on any of the above events pleasecontact us on Tel: 971-4-3352483 or email: info@iirme.com
Course Timings:
The programme will commence at 08:30 promptly each day and nish at 14:30. Registration will take place at 08:00 on Day One. There will be breaks at appropriate intervals for refreshments and lunch will be served at the close of each day.
Course Methodology
You will achieve maximum benet rom this course through a continuous series o practical group and individual exercises, key workshops and an
innovative questionnaire together with the constant guidance from your expert course leader, Joe Bulman. This approach of combining theory with
practical exercises ensures you will be able to put your new skills and techniques into practice straight away.
Course Outline
Day One – Sunday, 14 December 2008
The Criteria For Excellence
Identication o key elements o the‘excellent’ manager
Input o key checklist or high perormanceas a modern manager
First measurement of yourself against these
The Role O The Manager
The proactive/reactive perspectiveTask vs. people focus
Getting the right balance
The Manager As Leader
Distinguishing between management andleadership
Gaining a historical perspective
Identiying your own leadership style
Leadership exercise and analysis
Leadership Case StudyDeveloping As A Manager
Guidelines on how to achieve earlysuccess
Knowing the barriers
Identiying your own belies and values set
The Dilts model for the manager
Gaining and maintaining the manager‘identity’
Team Exercise:
Problem solving case studiessession on leadership/staff issues in relation
to what you are dealing with currently in your own organisation
Day Two – Monday, 15 December 2008
The Manager As Team Leader
Understanding how teams develop
How to develop high perorming teams
How to build in complimentary teambehavioural roles
Focus on application to your own team
and organisation
Team Exercise: Problem Solving Within Your Own Company 
Problem solving session on live team issues
within your own organisation
Input and coaching rom course leader 
Dening Emotional Intelligence (EI)
The growth of EI awareness
Key components o EI – deningexcellence
Measurement of yourself against key
criteria o EI
Psychometric Test To Measure Your OwnPersonal EI
How EI diers rom ‘IQ’ and ‘academic’intelligence
Communicating At An Advanced Level
Developing our interpersonal skills
Infuencing in dicult situations
Adapting our style – use of NeuroLinguistic Programming (NLP) techniques
Team Exercise: Empathy 
Understanding how others perceive situations in order to infuence them
Introduction to the NLP ‘Meta-mirror’ 
technique or resolving confict 
Input on key skills o assertiveness
Day Three – Tuesday, 16 December 2008
Infuencing Skills
Infuencing as a key success criteria or themanager
Infuencing up, across and down theorganisation
Using Neuro Linguistic Programming
techniques to aid infuencing
Psychometric Test To Measure Your OwnCommunication Style
How to avoid confict when infuencing
Managing Perormance
What is perormance management andwhy is it necessary?
Designing eective systems
How to identiy key motivators o your sta
How to coach eectively – introduction ocoaching model
Delegating or success
Performance appraisal approachesSetting key result areasManaging the appraisal meeting
Day Four – Wednesday, 17 December 2008
Dealing With Dicult People – Situations At  Work
Identiying typical dicult people situations
Establishing root causes o the problem
Giving eedback to sta who are under-perorming
Exercise: Skills Practice Case Study: Problem Solving On Work Based Scenarios You Have Experienced Exercise: Individual One To One Coaching 
Day Five – Thursday, 18 December 2008
Recruiting New Sta 
Setting the scene – the importance of
getting recruitment right
Identiying the role to be lled
Job descriptions and person specications
Running the interview – key points
Behavioural interviewing technique
Exercise: Interviewing Skills Practice And Feedback 
Managing Change Successully
The drivers for changeStaff’s response to change
Communicating and gaining acceptanceto change
Motivating people through changeApplying theories to your own change
Exercise: Self-Assessment Of Your OwnChange Management Approach
Planning For Action
Continuing your proessional development
Establishing and maintaining yourcredibility
Your action plan or success
Essential Management Skills For New Managers
14 – 18 December 2008

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