VANCOUVER ISLAND

UNIVERSITY

MBA-500
DEVELOPING MANAGEMENT
SKILLS
YOGESH GARG
Yogesh Garg
10/14/2009

SKILL AREA:
COMMUNICATIN STYLES(PART 1 AND 2)

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 COMMUNICATION STYLES
Communication is the process of transferring information from one entity to
another. It is also the interaction between two agents who exchanges their
thoughts and ideas by speech. In modern term communication means
receiving and delivering messages by mail, telephone and television.
Communication is very much important in corporate world because if the
managers want to achieve the desire goals they have to do supportive
communication with their subordinates.

PART-1- This part deals type of response the person gives to the problems.

Scores: My score of part 1 of communication style is displayed in the table

below:

Parts of supportive Score Ideal Score Advantage/

communication for skilled
Percentage Disadvantage
supportive
to me
communicat
ion

1. Deflecting 7 4 or less 7/24=29 Disadvantage

response

2. Probing response 8 6 or more 8/24=34 Advantage

3. Advising 2 2 or less 2/24=8 Advantage

response

4. Reflecting 7 9 or more 7/24=29 Disadvantage

response

TOTAL:- 24 100

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 Interpretation:
My score clearly interpret that I have easily meet the set target of advising
response 2 (target 2 or less) and probing response 8 (target 6 or more) of
supportive communication. Whereas my deflecting response scores of 7
indicate that I have exceeds the target of (4 or less). And my reflective
response score 7 which also show I don’t reach at the target of (9 or more).
So I need to do a lit bit work on reflecting and deflecting response.

Areas of strength
From the above assessment it is clear that I am good in providing advising
response to subordinate and fellow beings by providing them the direction
and instructions of how to solve the problem which were unclear to them
which helps them to interpret their problem. And secondly I am also good in
giving probing response to the communicator by giving some extra
information which helps them to deliver more information to us on the topic
to make it clear. I have develop this from my school time whenever our
teacher communicate with us related to our projects I always try to acquire
some extra knowledge by asking some questions on which I am having a
doubt so there detail information help me to do my projects in time .

Areas of development
There are certain areas which I need to develop for supportive
communication is reflective and deflective response. Means when the
communicator delivers some message on particular topic I avoid to ask
questions and doesn’t show my participation in class which avoids the
communicator to give us In-depth knowledge of topic and secondly I need to
avoid by giving deflective response which force the communicator to change
the subject and went on the wrong track and provide us the wrong
information. So to avoid this I have taken various actions when instructor is
communicating something to us I ask the questions if I don’t understand and
ask only relevant questions which are related to the topics. And secondly to
develop my reflective style I have started taking participation in class by
asking the questions so that I can get the in depth knowledge of the topic.

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So by taking these actions I have realized recently that I am developing my
reflective response and however my deflective response is also going down
which is very much important for the supportive communication.

Part-2- This part deals describes the particular problem and seek how the
other person response.

Scores: My response and skilled are shown in the table below:

Question no My answer Actual Skilled Development

answer response area for me
statement for supportive
communicati
on

1. A A Problem None
oriented
statement

2. B B Congruent None
statement
3. B A Descriptive Descriptive
statement statement

4. A B Validating Validating
statement statement

5. B A Owned Owned
statement statement

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 Interpretation:
My score clearly interpret that I am skilled in giving problem oriented
response which will help others to solve their problems. Secondly I am also
skilled in giving congruent statement means I always deliver the honest
message to individual. But I still need to develop descriptive, validating and
owned response to balance my supportive communication.

Areas of strength:
My areas of strength are divided into 2 parts problem oriented statement
and congruent statement.

a. Problem oriented statement: From my bachelors I always use to

focus on problems and solutions rather than personal traits.
Because this type of communication is useful for me even when
personal appraisal are called for because it focus on behaviour and
events. And due to this I have build positive and Supportive
relationship with my colleagues because I always tend to provide
them with the solution of the problems.
b. Congruent statement: During my school time I always
communicate what is in my mind means I simply communicate the
honest message to my subordinates and this helped me to build a
strong and best relationship with them and with others also.
Because I communicated them what are my requirements and
needs so they work according to that which helped me to build a
strong relation with them.

Areas of development:
There are various areas of supportive communication which are
needed to be developed for balanced supportive communication.

a. Descriptive statement: I always avoid communicating my

observation of the events that has occurred and what has

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 happened in that event and what behaviour needs to be
modified. So to develop this I have taken various actions firstly I
have started observing the past events and try to analysing
them by taking the references from others also .secondly I just
consider what will be the reaction and consequences of the
behaviour of others. Lastly I just suggest the most acceptable
alternative by considering each and every effect so that persons
don’t fells criticized.
b. Validating statements: secondly I also avoid giving the
validating statements to the persons as a result they fell
unrecognised, unaccepted and unvalued to the organisation. It
creates a negative felling to others towards me. So in order to
develop this I have taken various actions in past firstly whenever
I have to take some decision I usually take the consent of my
fellow beings by involving them in the talk secondly I also ask
them to give their ideas and views. Lastly I arrive at the solution
which is helping me to make my supportive communication
balance.
c. Owned statement: while communicating I usually involved
views and thinking rather than considering my views and
thinking which avoids me to thinks innovative ideas and also
make me dependent on other and by this I usually avoid to take
responsibilities which makes me disowned. I have taken various
actions I avoid to take the help of third person as far as it is
possible I just do brain storming and try to take out the
innovative ideas and also taking new and challenging
responsibilities which is helping me to develop my innovation
and reducing my dependence on others. And also makes me self
aware of myself.

Reflective comment:

lastly by doing this assessment I came to know that supportive

communication or two way communication is very much essential in every
field and this assessment has make me aware of my areas of strength which
will help me to do the supportive communication and by taking the various
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actions I have develop my areas of development which has increased my
supportive communication very much as compare to earlier. While in M.B.A
programme I will further taking actions at regular interval while taking with
by subordinates and participate in class and attend seminars and workshops
on communication styles. Which will help me to do the completely balance
my supportive communication.

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