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Communication Styles

Communication Styles

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Published by Yogesh Garg

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Published by: Yogesh Garg on Oct 01, 2010
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10/01/2010

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PAGE-1
VANCOUVER ISLANDUNIVERSITY 
 
MBA-500
DEVELOPING MANAGEMENT SKILLS
 
YOGESH GARG
 
Yogesh Garg
 
10/14/2009
 
SKILL AREA:COMMUNICATIN STYLES(PART 1 AND 2)
 
 
Page 2
 
COMMUNICATION STYLES
 
Communication is the process of transferring information from one entity to another. It is alsothe interaction between two agents who exchanges their thoughts and ideas by speech. Inmodern term communication means receiving and delivering messages by mail, telephone andtelevision. Communication is very much important in corporate world because if the managerswant to achieve the desire goals they have to do supportive communication with theirsubordinates.
PART-1
- This part deals type of response the person gives to the problems.
Scores:
My score of part 1 of communication style is displayed in the table below:Parts of supportivecommunicationScore Ideal Score forskilledsupportivecommunicationPercentageAdvantage/Disadvantage tome1.
 
Deflecting response 7 4 or less 7/24=29 Disadvantage2.
 
Probing response 8 6 or more 8/24=34 Advantage3.
 
Advising response 2 2 or less 2/24=8 Advantage4.
 
Reflecting response 7 9 or more 7/24=29 Disadvantage
TOTAL:-
 
24 100
29%34%8%29%
Skills area of supportive communication
Reflecting responseProbing responseAdvisng response
 
eflecting response
 
 
Page 3
 
Interpretation:
My score clearly interpret that I have easily meet the set target of advising response 2 (target 2or less) and probing response 8 (target 6 or more) of supportive communication. Whereas mydeflecting response scores of 7 indicate that I have exceeds the target of (4 or less). And myreflective response score 7 which also show I dont reach at the target of (9 or more). So I needto do a lit bit work on reflecting and deflecting response.
Areas of strength
From the above assessment it is clear that I am good in providing advising response tosubordinate and fellow beingsbyproviding them the direction and instructions of how to solvethe problem which were unclear to them which helps them to interpret their problem. Andsecondly I am also good in giving probing response to the communicator by giving some extrainformation which helps them to deliver more information to us on the topic to make it clear. Ihave develop this from my school time whenever our teacher communicate with us related toour projects I always try to acquire some extra knowledge by asking some questions on which Iam having a doubt so there detail information help me to do my projects in time .
Areas of development
 
There are certain areas which I need to developfor supportivecommunication is reflective anddeflective response. Means when the communicator deliverssome message on particular topic Iavoid to ask questions and doesnt show my participation in classwhich avoids thecommunicator to give us In-depth knowledge of topic and secondly I need to avoid by givingdeflective responsewhich force the communicator to change the subject and went on thewrong track andprovide us the wrong information. So to avoid this I have taken variousactionswhen instructoriscommunicating something to us I ask the questions if I dontunderstand and ask only relevant questions which arerelated to the topics. And secondly todevelop my reflective style I have started taking participation in class by asking the questions sothat I can get the in depth knowledge of the topic. So by taking these actions I have realizedrecently that I am developing my reflective response and however my deflective response isalso going down which is very much important for the supportive communication.

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