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Table Of Contents

1.0 Preliminary and Administrative Activities
Activity 1 : Define Business Objectives as Related to ICT
Activity 2 : Initiate and Plan the Good Practices Project
Activity 3 : Collect Documents Relevant to the Project
Activity 4 : Conduct Risk Management for the Good Practices Project
Activity 5 : Establish Proper Communication Schemes
Activity 6 : Setup a Performance Measurement Process
Activity 7 : How to Implement Standards
Activity 8 : How to Manage ICT Projects
Activity 9 : Setup the Configuration Management Process
2.0 Managing ICT Human Resources
Activity 10 : Organize the Structure of the ICT Unit
Activity 11 : Identify the Required Competencies per Position
Activity 12 : Identify Actual Competency Levels of all Staff
Activity 13 : Analyze Competencies to Identify Training Requirements
Activity 14 : Identify Training Resources
Activity 15 : Manage Training Material
Activity 16 : Maintain Training Records
Activity 17 : Define Recruitment Standards
3.0 Relationships with Suppliers
Activity 18 : Prepare a List of Supplier Products and Services
Activity 19 : How to Audit or Qualify Suppliers
Activity 20 : Prepare an Agreements Register
Activity 21 : Evaluation of Suppliers, Products, Projects or Alternatives
3.3 Costing and Other Financial Issues
3.4 Software Upgrades and Updates
3.5 The Supply of Source Code
3.5.1 Suggested Solutions
3.5.2 Data Structure vs Source Code
3.6 Maintenance and Warranty Services
3.6.1 Warranties and Maintenance on Equipment
3.6.2 Warranties and Maintenance on Software
3.6.3 Terms Applying to Both Hardware and Software
3.7 Support Agreements
3.8 Ensuring Continuity of Services
3.9 Delivery and Acceptance Criteria
3.10 Authorization of Staff
3.11 Copyrights and Intellectual Property
4.0 Qualification Processes
Activity 23 : Specification Qualification (SQ)
Activity 24 : Installation Qualification (IQ)
Activity 25 : Operational Qualification (OQ)
Activity 26 : Performance Qualification (PQ)
5.0 Logical System Access and Security
Activity 27 : Identify Functions to be Secured
Activity 28 : Assign Privileges and Access Rights
Activity 29 : Assign, Distribute and Control Passwords
Activity 30 : ISO Standards for Security
6.0 Physical System Protection, Access and Security
Activity 31 : Infrastructure – Server and Other Rooms
Activity 32 : Infrastructure – Cabling
Activity 33 : Infrastructure – Networks
Activity 34 : Assign Physical Access Privileges
Activity 35 : Assign, Distribute and Control Passwords
Activity 36 : Insure the ICT Systems
7.0 Information Integrity : Backup / Archiving and Data Protection
Activity 37 : Identify What is to be Backed Up and When
Activity 38 : Backing Up
Activity 39 : Identify What is to be “Restore Tested” and When
Activity 40 : Restore Testing
Activity 41 : Good Back Up Practices
Activity 42 : Protection Against Viruses
8.0 Information Integrity : Business Continuity Planning
8.1 Business Continuity Plans
8.2 Classifying Disasters
Activity 43 : Disaster Recovery Procedures
Activity 44 : Disaster Recovery – Good Practices
Activity 45 : Business Continuity – Contingency Plans
9.0 Software Application Development
Activity 46 : Using a Software Development Process
Activity 47 : Software Development Tools
Activity 48 : Programming Standards
Activity 49 : Selecting Software Applications
10.0 Operations Management
Activity 50 : Logging Maintenance and Support
Activity 51 : Control Dissemination of Hard Copies and Distribution
Activity 52 : Good Practices for User Support
Activity 53 : Managing the Supplies of the ICT Systems
Activity 54 : Documenting Data Entry Procedures
Activity 55 : Standard Data Entry Checks and Controls
Activity 56 : Using and Supporting Office Technology Products
11.0 Environment Management
Activity 57 : Define the Required Environmental Conditions
Activity 58 : Monitor Environmental Behavior
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04. the ICT Processes

04. the ICT Processes

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Published by Carol Nzui

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Published by: Carol Nzui on Oct 04, 2010
Copyright:Attribution Non-commercial

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07/30/2013

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