Welcome to Scribd, the world's digital library. Read, publish, and share books and documents. See more
Download
Standard view
Full view
of .
Save to My Library
Look up keyword or section
Like this
4Activity

Table Of Contents

0 of .
Results for:
No results containing your search query
P. 1
uzma

uzma

Ratings: (0)|Views: 398 |Likes:
Published by ehteshamgujjar
rt
rt

More info:

Categories:Business/Law
Published by: ehteshamgujjar on Oct 04, 2010
Copyright:Attribution Non-commercial

Availability:

Read on Scribd mobile: iPhone, iPad and Android.
download as PDF, TXT or read online from Scribd
See more
See less

11/02/2011

pdf

text

original

 
ÖNKÖPING
I
NTERNATIONAL
B
USINESS
S
CHOOL
 JÖNKÖPING UNIVERSITY
Improving the Order ReceivingProcess
Case Study: Ekmans AB
Bachelor ThesisinBusiness AdministrationAuthors:Kristoffer Ahlén,Erik BenjaminssonJesper HedegärdTutor:Olof BrunningeJönköping May 2010
 
i
Bachelor Thesis in Business Administration
Title:
Improving the Order Receiving Process –Case Study: Ekmans AB
Authors:
Kristoffer Ahlén, Erik Benjaminsson & Jesper Hedegärd
Tutor:
Olof Brunninge
Date:
May 2010
Key Words:
Management, Change, Resistance, Culture, Total Quality Management,In-efficiency,Standardisation, Ekmans
Abstract
Purpose
The purpose of the thesis is to identify problems cooperating de-partments suffer from, create solutions and discover ways to suc-cessfully implement the changes. A case study of Ekmans AB hasbeen conducted to accomplish this.
Background
In today’s business world competitionis fiercer than ever. Newcompanies enter the market and new technologies and workingmethods are introduced which requires the companies to work pro-actively to foresee opportunities. But even if the companies areaware of all these external factors, they also need to look internallyto see what they can improve and make more efficient in order tostay competitive. Therefore, it is important for companies tobeready to change bothstructure and cultureto be more efficient.
Method
The method is based ona qualitative approach with semi-structuredinterviews. A total of 20 interviews were conducted. The interview-ees possess different positions within the company, ranging fromthe top management down through the organizational hierarchy.
Conclusion
The study shows that problems can arise from miscommunication,outdated ways of handling order receiving and a poorly chosen or-ganizational structure. To solve these problems companies has torealize the importance of change. When modification the organiza-tion acompany has to take the organizational culture into considera-tion. It is important that the employees feel that they are a part of the change instead of just seeing it from sideline. Moreover, themanagement has to make sure they are thoroughly in their work re-garding change;they have to follow up each alterationto make surethat it is actually implemented. Moreover, standardization is the keyfor organizations wishing improve and become more efficient. Theresult of the study showed that it is first when these criterionsarefulfilled that the company can expect to successfully implementchanges.
 
ii
Table of Contents
1 Introduction...............................................................................1
1.1 Background............................................................................................11.2 Problem Discussion................................................................................21.3 Purpose..................................................................................................3
2 Research Design and Method..................................................4
2.1 Theory of Science...................................................................................42.2 Research Approach................................................................................52.3 Choice of Method ...................................................................................62.4 Gathering of Data...................................................................................8
3 Frame of Reference...................................................................9
3.1 Organizational Structure.........................................................................93.2 Culture....................................................................................................93.3 Change.................................................................................................103.3.1 Organizational Change.........................................................................103.3.2 Cultural Change ...................................................................................113.3.3 The Forces Behind Change..................................................................12
3.3.3.1 External Forces............................................................................................................ 123.3.3.2 Internal Forces............................................................................................................. 13
3.3.4 Why Change Fails................................................................................133.3.5 Resistance to Change..........................................................................14
3.3.5.1 A Cognitive Approach.................................................................................................. 15
3.4 Improvement Tools...............................................................................163.4.1 Total Quality Management (TQM)........................................................16
3.4.1.1 Designing an Organization .......................................................................................... 17
3.4.1.1.1 Focus on Processes ..................................................................................................... 173.4.1.1.2 Recognize Internal Customers .................................................................................. 183.4.1.1.3 Create a Team-Based Organization .......................................................................... 18
3.4.1.2 Previous Research....................................................................................................... 18
3.4.1.2.1 Type of Employees...................................................................................................... 193.4.1.2.2 Shared Values............................................................................................................. 193.4.1.2.3 Organizational Structure........................................................................................... 19
4 Empirical Findings..................................................................20
4.1 The Order Process...............................................................................204.1.1 Plastic Bags and gift boxes ..................................................................204.1.2 Carton...................................................................................................214.2 Sales Department Plastic Bags and Gift Boxes.................................224.2.1 Findings from Interviews.......................................................................23
4.2.1.1 Structure and Internal Communication........................................................................ 234.2.1.2 The Order Process....................................................................................................... 244.2.1.3 Movex .......................................................................................................................... 254.2.1.4 Other Information......................................................................................................... 25
4.3 Sales Department Carton..................................................................264.3.1 Findings from Interviews.......................................................................27
4.3.1.1 Structure and Internal communication......................................................................... 274.3.1.2 The Order Process....................................................................................................... 284.3.1.3 Movex .......................................................................................................................... 284.3.1.4 Other Information......................................................................................................... 29
4.4 Preparation Department/Customer Support.........................................29

Activity (4)

You've already reviewed this. Edit your review.
1 thousand reads
1 hundred reads
Tamer Sami liked this
Tamer Sami liked this

You're Reading a Free Preview

Download
/*********** DO NOT ALTER ANYTHING BELOW THIS LINE ! ************/ var s_code=s.t();if(s_code)document.write(s_code)//-->