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Student Ch 06

Student Ch 06

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Published by Sivasankar
Student
Student

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Published by: Sivasankar on Oct 10, 2007
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07/07/2013

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Chapter 6Writing Bad-News Letters
 
Business Communication
, 12eLehman and DuFrene
©
1999 South-Western College Publishing
List the steps in the inductive outline andList the steps in the inductive outline andidentify the advantages of using it to conveyidentify the advantages of using it to conveybad news.bad news.
Write letters refusing a request.Write letters refusing a request.
Write letters denying a claim.Write letters denying a claim.
Write letters refusing to complete an order.Write letters refusing to complete an order.
Write letters denying credit.Write letters denying credit.
Write a letter providing constructiveWrite a letter providing constructivecriticism.criticism.
List ways to handle special problems aboutList ways to handle special problems aboutthe unpleasant.the unpleasant.
Chapter 6 Learning ObjectivesChapter 6 Learning Objectives
 
Business Communication
, 12eLehman and DuFrene
©
1999 South-Western College PublishingTA 6–1 Chapter opener 
All managers must know how to deliver bad news with grace and tact.
Whenever possible, offer alternatives toWhenever possible, offer alternatives to“no” and always convey bad news with“no” and always convey bad news withsensitivity and empathy.sensitivity and empathy.
  F A C  T O  R  Y  C  L O S  I  N G

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