Rich Feature Set
Most businesses will require a main menu, call routing, and voicemail
. Each member onstaff will be equipped with their own extension and voicemail box. Your IT guy or gal should beable to set-up a new phone line or make any adjustments to the system settings by logginginto the telephone system software. The software should be mature, and again, easy to use.Read reviews from other business owners or IT people about how the software performs andwhich features are included. By IT, I mean Information Technology.
Regular business hours are from 9:00 AM to 5:00 PM. That means that the ofﬁce is closed for16 hours per day. If you receive calls from multiple time zones, it's likely a lot of calls will endup going to voicemail. With this knowledge,
invest in extra storage for voicemail
Give your callers a strong ﬁrst impression with a customized telephone system greet-ing
. The auto-attendant is the technical name for the voice you hear during the main menu.You should hire a professional to record the auto-attendant and deliver an MP3 or WAV ﬁle toyou that you'll then upload into the telephone system. While you
re at it, have the voice talentrecord a general voicemail message, ofﬁce is closed message, holiday hours message andmost importantly on-hold messages.
Upgradable / Expandable
A basic phone system will include two phone lines. Before long, you'll want to expand to fourlines. If your business continues to grow, you'll want the ﬂexibility to easily add another fourlines.Be sure that the phone system you select has the
ability to expand the number of phonelines
. I'd also include the ability to plug in a CD player in your "expandable" requirements. TheTalkSwitch lets you either upload on-hold messages or simply play the on-hold messages from
Go to Voices.com 3