STATE OF THE INDUSTRY REPORT
Introduction & Methodology:
This State of the Industry (SOTI) report was compiled by OnForce, the world’s largest marketplacefor IT service professionals. Since its inception, the OnForce Marketplace has been used tocomplete nearly 750,000 work orders. The timeframe for this study is the January 1 – March 31 of2008, and it encompasses data from all the service events from this timeframe from more than1,000 VARs, solution providers and IT service firms.We used best practices of statistical analysis to compile and normalize this data in an effort tomaximize accuracy and reliability for our readers. We’ve provided some base-level analysis witheach table, although we were careful to let the data speak for itself. Our intent is to publish thisreport on a quarterly basis and, in the future, to include quarter-over-quarter and year-over-yearcomparisons.
Statement of Purpose:
We’ve put this report together and offered it free to IT industry companies, analysts and media forthree reasons:
First, this type and volume of real-world transactional information about the IT services industrydoesn’t exist anywhere else;
Second, we believe it’s critical for industry leaders and innovators to make decisions based uponreliable, real-world data, as opposed to intuition. We did not publish this report to push anyagenda or point of view. We simply believe that informed leaders make better decisions.
Finally, this information serves as a roadmap to service companies and professionals alike,pointing the way to the highest value categories and locations for profitable expansion.If you have questions, or would like to learn more about the trends within the IT services industry,please reach out to your contact at OnForce, or email us email@example.com.Best regards,Matt JohnstonVice President of MarketingOnForce, Inc.p: 781.761.9209e:firstname.lastname@example.org w:www.onforce.com
SOTI Report – Glossary of Terms:
Number of Providers
– The number of service professionals within a given location or category.
Average Work Order Value
– The average price of a work order within a given state or category.
Hourly Rate Index
– The hourly rate index (HRI) enables a comparison of the cost per on-site hour.The national average is pegged at 1.00, so if a state has an HRI of 1.25, that state has an hourly ratethat is 25% higher than the national average. If a category has an HRI of 0.80, the hourly rate of thatcategory is 20% lower than the national average.