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Table Of Contents

List of illustrations
Preface
Understanding Management
ARE YOU A MANAGER?
MANAGING OR SUPERVISING?
WHAT DO MANAGERS DO?
BALANCING MANAGEMENT
WEIGHING UP THE OPTIONS
• Control v. motivation
QUESTIONS AND ANSWERS
RECOGNISING MANAGEMENT STYLES
CHOOSING A MANAGEMENT STYLE
ACTION POINTS
Managing Workloads
MANAGING TIME
BEING EFFECTIVE AND EFFICIENT
RECORDING YOUR TIME
ASSESSING EFFECTIVENESS
CASE STUDY
ASSESSING IMPORTANCE AND URGENCY
SCHEDULING AND DIARISING
AVOIDING STRESS
UNDERSTANDING DELEGATION
DELEGATING PROPERLY
Managing Problems and Making Decisions
LOOKING AT PROBLEMS AND DECISIONS
DEFINING PROBLEMS OR ISSUES
GATHERING INFORMATION
CREATING OPTIONS
EVALUATING OPTIONS AND MAKING DECISIONS
IMPLEMENTING, FOLLOWING UP, EVALUATING
Managing Resources
MANAGING TECHNOLOGY
MANAGING STOCK
MANAGING MONEY – PETTY CASH AND INVOICES
Managing Standards
MANAGING HEALTH AND SAFETY AT WORK
PROTECTING COMPUTER DATA
UNDERSTANDING EMPLOYMENT LAW
Managing Meetings
MAKING MEETINGS SUCCESSFUL
SETTING AGENDAS
GAINING PARTICIPATION
TAKING MINUTES
Managing Your Team
UNDERSTANDING LEADERSHIP
MOTIVATING OTHERS
WORKING AS A TEAM
SETTING OBJECTIVES
Managing Staff
DEFINING WHO AND WHAT YOU WANT
ADVERTISING
SHORTLISTING APPLICANTS
AVOIDING DISCRIMINATION
INTERVIEWING
INDUCTING NEW EMPLOYEES
TRAINING PEOPLE
Managing People Problems
APPRAISING STAFF
HANDLING GRIEVANCES
DEALING WITH PERFORMANCE PROBLEMS
DISPENSING DISCIPLINE
COUNSELLING PEOPLE
Managing Customers
UNDERSTANDING CUSTOMERS AND SERVICE
DEALING WITH PEOPLE BY TELEPHONE
COMMUNICATING WITH PEOPLE IN WRITING
HANDLING COMPLAINTS
APPRECIATING CONSUMER LEGISLATION
Managing Change
UNDERSTANDING CHANGE
HANDLING CHANGE
RESISTING CHANGE
MANAGING RESISTANCE TO CHANGE
Managing Your Career
UNDERSTANDING MANAGEMENT QUALIFICATIONS
OPTIONS FOR STUDY
DECIDING ON OPTIONS
Index
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Published by ankitdalal

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Published by: ankitdalal on Oct 07, 2010
Copyright:Attribution Non-commercial

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08/20/2013

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