NetBackup Troubleshoot Guide

Sections

Finding NetBackup Documentation
Accessing the VERITAS Technical Support Web Site
Contacting VERITAS Licensing
Define the Problem
What was the Error Indication?
What Were You Trying to Do When the Problem Occurred?
Record All Information
Troubleshooting the Problem
Problem Report Information
General Information
Gathering Information for NetBackup - Java
Troubleshooting Procedures
Preliminary Troubleshooting
Troubleshooting Installation and Configuration Problems
To Resolve Installation Problems
To Resolve Common Configuration Problems
General Test and Troubleshooting Procedures
Testing the Master Server and Clients
Testing Media Server and Clients
Resolving Network Communication Problems
Verifying Host Names and Services Entries
Using bpclntcmd
Using the Host Properties Window
Resolving Problems Related to a Full Disk
Resolving Problems Related to PBX
PBX Must Be Installed
PBX Must Be Running
PBX Must Be Set Correctly
PBX Logging
PBX Security
Required NetBackup Daemon/Service Not Available
Resolving Problems Related to Unavailable Storage Units
Changes to bptm (5.x Media Servers Only)
Troubleshooting NBU in a SAN Environment
NetBackup Enterprise Lifecycle: Best Practices
Using CommandCentral Storage to Troubleshoot NetBackup
Common NetBackup Troubleshooting Use Cases
Backup Performance and NIC Cards
Using Logs and Reports
Reports
Status for User Operations
UNIX System Logs
Windows Event Viewer Application Logs
Debug Logs on Servers
Unified Logging
Unified Logging File Name Format
Setting Log File Retention
Configuring and Using Unified Logging
Controlling Number Of Log Files
Controlling Disk Space Usage
Submitting Unified Logging Files to VERITAS Support
Legacy NetBackup Logging
NetBackup Server Legacy Debug Logs
Legacy Logging File Rotation (Robust Logging)
Logs To Accompany Problem Reports for Synthetic Backup
Debug Logs on UNIX Clients
Controlling Log Size on UNIX Clients
Client Logging File Name Format
How To Set Logging Levels on UNIX Clients
Debug Logs on PC Clients
Unified Logging on PC Clients
Legacy Debug Logging on PC Clients
Controlling Log Size on PC Clients
How To Set Logging Levels on PC Clients
Media Manager Logs
EMM Server
Status Collector Daemon
Media Manager Logging (UNIX)
Media Manager Logging (Windows)
Windows Event Viewer Logging Option
Enabling the Logging Tool
eventlog File Entries
Example
Troubleshooting the Administration Console for UNIX
Disk Space Needed for Logging and Temporary Files
Enabling Detailed Debug Logging
Query String Overview
Query String Syntax
Data Types for Fields
String Constants
Query String Examples
Analysis Utilities for NetBackup Debug Logs
Installation Requirements
Output Format
Limitations
How to Run the Log Analysis Utilities
NetBackup Status Codes and Messages
Status Codes
NetBackup Status Code: 174
Messages
Media Manager Status Codes and Messages
Status Codes
Using Debug Logs
Media Manager Status Codes
Media Manager Status Code: 1
Media Manager Status Code: 2
Device Configuration Status Codes
Device Configuration Status Code: 0
Device Configuration Status Code: 1
Format Optical Status Codes
Format Optical Status Code: 0
Device Management Status Codes
Device Management Status Code: 1
Device Management Status Code: 2
Device Management Status Code: 3
Robotic Status Codes
Robotic Status Code: 214
Robotic Status Code: 215
Robotic Status Code: 216
Robotic Status Code: 217
Robotic Error Codes
Disaster Recovery
Recommended Backup Practices
Selecting Files To Back Up
Bare Metal Restore
Critical Policies
Full Backup After Catalog Recovery
Online Catalog Backups
Online Catalog Backup Disaster Recovery Files
Online Catalog Disaster Recovery Information E-mail
Identifying the Correct Catalog Backup
Catalog Recovery Time
Master and Media Server Backups
Disk Recovery Procedures for UNIX
Recovering the Master Server Disk
Recovering the NetBackup 6.0 Media Server Disk
Recovering the Client Disk
Disk Recovery Procedures for Windows
Catalog Recovery from an Online Backup
Recovering the Entire Catalog
Recovering the Catalog Image File
Files Not Recovered by Recovery of Catalog Image Files
Recovering Relational Database Files from an Online Catalog Backup
Recovering NetBackup Access Management Components
Recovering the Catalog Using a Copy of an Online Catalog Backup
Recovering the Catalog Without the Disaster Recovery File
User-Directed Online Catalog Recovery from the CLI
Restoring Files from an Online Catalog Backup
Unfreezing Online Catalog Recovery Media
Catalog Recovery From Offline Backup
Identifying the Most Recent Catalog Backup
NetBackup Catalog Recovery Procedures
Recovering Catalog Image Files
Recovering NetBackup Relational Database Files
Recovering Catalogs From an NDMP-Attached Tape Drive
5.x Media Server Catalog Recovery
Backup and Restore Functional Description
Startup Process
Starting NetBackup
Backup and Archive Processes
EMM Server and Master Server
Backups and Archives - UNIX Clients
Multiplexed Backups Example (two streams)
Restore Processes
List Operation - UNIX Client
NetBackup Directories and Files
NetBackup Programs and Daemons
NetBackup Daemons and Programs
NetBackup Catalogs
Media Manager Functional Description
Starting Media Manager
Media and Device Management Process
Media and Device Management Example Process
Shared Storage Option Management Process
Barcode Operations
Barcode Request
Media Manager Components
Media Manager Daemons and Programs
Robotic Test Utilities
Robotic Tests on UNIX
Robotic Tests on Windows
Index

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