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Version: 6.0.0
User Guide
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Contents
Basics........................................................................................................................................................................................................................................................... 3
About the BlackBerry Desktop Software................................................................................................................................................................................................. 3
Add a new device....................................................................................................................................................................................................................................... 3
Activate your device with a BlackBerry Enterprise Server..................................................................................................................................................................... 4
Prerequisites: Bluetooth connections...................................................................................................................................................................................................... 5
Connect your device to your computer using Bluetooth technology................................................................................................................................................... 5
Start tasks automatically when you connect your device..................................................................................................................................................................... 6
Delete all data from my device................................................................................................................................................................................................................. 6
Reset the BlackBerry Desktop Software settings................................................................................................................................................................................... 7
Check for BlackBerry Desktop Software updates................................................................................................................................................................................... 7
Find more information............................................................................................................................................................................................................................... 7
Troubleshooting: Basics............................................................................................................................................................................................................................ 8
Sychronization............................................................................................................................................................................................................................................ 11
About synchronizing your organizer data............................................................................................................................................................................................... 11
Prerequisites: Synchronization................................................................................................................................................................................................................. 11
Turn off wireless synchronization............................................................................................................................................................................................................. 11
Set up organizer data synchronization.................................................................................................................................................................................................... 12
Synchronize your organizer data.............................................................................................................................................................................................................. 12
Troubleshooting: Synchronization........................................................................................................................................................................................................... 13
Applications................................................................................................................................................................................................................................................ 16
About applications..................................................................................................................................................................................................................................... 16
Add, update, or delete applications on your device............................................................................................................................................................................... 16
Add a display language to your device.................................................................................................................................................................................................... 16
Update your BlackBerry Device Software............................................................................................................................................................................................... 17
Receive notifications for BlackBerry Device Software updates............................................................................................................................................................ 17
Troubleshooting: Applications.................................................................................................................................................................................................................. 18
Switch devices............................................................................................................................................................................................................................................ 19
About switching your device..................................................................................................................................................................................................................... 19
Switch your device..................................................................................................................................................................................................................................... 19
Mobile Internet........................................................................................................................................................................................................................................... 20
About Mobile Internet............................................................................................................................................................................................................................... 20
Set up your Mobile Internet settings....................................................................................................................................................................................................... 20
Connect to the Internet using your device as a modem....................................................................................................................................................................... 20
Media........................................................................................................................................................................................................................................................... 22
About media................................................................................................................................................................................................................................................ 22
Supported media file formats................................................................................................................................................................................................................... 22
Synchronize your music from your computer to your device................................................................................................................................................................ 23
Stop synchronizing your music from your computer to your device.................................................................................................................................................... 24
Synchronize pictures from your computer to your device..................................................................................................................................................................... 24
Synchronize your videos from your computer to your device............................................................................................................................................................... 25
Import your pictures from your device to your computer...................................................................................................................................................................... 25
Import your videos from your device to your computer......................................................................................................................................................................... 26
Change your import folder for pictures and videos............................................................................................................................................................................... 26
Delete media files from your device........................................................................................................................................................................................................ 26
Troubleshooting: Media............................................................................................................................................................................................................................. 27
Error messages........................................................................................................................................................................................................................................... 28
Legal notice................................................................................................................................................................................................................................................. 34
User Guide Basics
Basics
About the BlackBerry Desktop Software
The BlackBerry® Desktop Software is designed to link the content and applications on your BlackBerry device with your computer.
You can use the BlackBerry Desktop Software to do the following tasks:
• synchronize your organizer data (calendar entries, contacts, tasks, and memos) and media files (music, pictures, and videos)
• back up and restore your device data
• manage and update your device applications
• transfer your device settings and data to a new BlackBerry device
• use your device as a modem to connect to the Internet from your computer
• manage multiple devices
• charge your device
The home screen of the BlackBerry Desktop Software provides information about your connected device, such as the model information and
the last dates that your data was backed up and synchronized. The home screen can also provide you with quick access to common tasks, such
as backing up your data, opening your device options, checking for BlackBerry® Device Software updates, and synchronizing your organizer
data and media files.
If you have used the BlackBerry Desktop Software with other BlackBerry devices, you can connect these devices and switch between them
using the Device menu.
Related topics
Add a new device, 3
Find more information, 7
3
User Guide Basics
6. To start certain tasks automatically each time that you connect your device, do any of the following:
• To back up your device data and settings, select the Back up my device check box. In the drop-down list, select how often you want
to back up your device data and settings.
• To synchronize your calendar entries, contacts, memos, and tasks, select the Organizer data check box.
• To synchronize your songs, pictures, and videos, select the Media files check box.
• To keep your device time synchronized with your computer, select the My computer's date and time with my device check box.
7. If your device includes built-in media storage and you want to save your media files to this storage location instead of a media card, in the
Store media on drop-down list, click Device memory.
8. To delete existing media files from the storage location that is selected in the Store media on drop-down list, click Delete all media.
9. Click Finish.
After your device is added, you can keep your device connected to your computer so that the BlackBerry Desktop Software can check for updated
software that might be available for your device.
Related topics
Connect your device to your computer using Bluetooth technology, 5
My computer does not detect my device, 8
Activate your device with BlackBerry Enterprise Server for Microsoft Exchange Server
If your BlackBerry® device is associated with a BlackBerry® Enterprise Server, you can activate your device to access your corporate email
account.
You can also activate your device with the BlackBerry Enterprise Server when you set up your device with the BlackBerry® Desktop Software.
If you use the BlackBerry Desktop Software to switch to a new BlackBerry device, your activation settings are copied to your new device.
For more information about the following settings, contact your administrator.
1. Connect your device to your computer that is part of your corporate network.
2. In the BlackBerry Desktop Software, click Device > Device options.
3. Click the Enterprise Email tab.
4. In the Email system drop-down list, click Microsoft Exchange (Outlook Client).
5. Do one of the following:
• If you have not selected a profile for Microsoft® Outlook®, select one in the Profile Options window when you are prompted.
• If you have selected a profile and you want to change it, click Change profile to browse for a different profile.
6. Do any of the following optional steps:
• To add the name of your email account on your device, type the name in the Service name field.
• To include a signature in your outgoing email messages, type a signature in the Email signature field.
• To save copies of the email messages from your device to the Sent Items folder in your Microsoft Outlook email account, select the
Save sent emails check box.
7. Click OK.
4
User Guide Basics
Activate your device with BlackBerry Enterprise Server for IBM Lotus Domino
If your BlackBerry® device is associated with a BlackBerry® Enterprise Server, you can activate your device to access your corporate email
account.
You can also activate your device with the BlackBerry Enterprise Server when you set up your device with the BlackBerry® Desktop Software.
If you use the BlackBerry Desktop Software to switch to a new BlackBerry device, your activation settings are copied to your new device.
For more information about the following settings, contact your administrator.
1. Connect your device to your computer that is part of your corporate network.
2. In the BlackBerry Desktop Software, click Device > Device options.
3. Click the Enterprise Email tab.
4. In the Email system drop-down list, click Lotus Domino (Notes Client).
5. Do one of the following:
• If you have not selected a server, click Select server > IBM Lotus Domino.
• If you have selected a server and you want to change it, click Change server to browse for a different server.
6. Do any of the following optional steps:
• To add the name of your email account on your device, type the name in the Service name field.
• To include a signature in your outgoing email messages, type a signature in the Email signature field.
• To save copies of the email messages from your device to the Sent Mail folder in your IBM® Lotus Notes® email account, select the
Save sent emails check box.
7. Click OK.
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User Guide Basics
• If your device is paired with your computer, in the Bluetooth® Devices window, click your device. Click OK.
• If your device is not paired with your computer, click Add. Click a device with Bluetooth connectivity turned on. Click OK. Follow the
prompts to pair your device. After the devices are paired, in the Bluetooth® Devices window, click your device. Click OK.
3. Click OK.
Related topics
Prerequisites: Bluetooth connections, 5
6
User Guide Basics
• To create a backup file for your device data, select the Back up data before deleting check box. To encrypt the backup file, select the
Encrypt backup file check box. Type a password.
6. Click Delete.
7
User Guide Basics
Troubleshooting: Basics
Related topics
Add a new device, 3
8
User Guide Backup and restore
9
User Guide Backup and restore
CAUTION: When you restore data to your BlackBerry® device, all files that are stored on your device are deleted before the backup file is
restored.
1. Connect your device to your computer.
2. In the BlackBerry® Desktop Software, click Device > Restore.
3. Select a backup file that contains the data you want to restore.
4. Do one of the following:
• To restore all your device data, click All device data and settings.
• To select which data you want to restore, click Select device data and settings. Select the check box beside the data type that you
want to restore.
• If your device includes built-in media storage, and you want restore it, select the Files saved on my built-in media storage check
box.
5. If the backup file is encrypted, type the password that you set to encrypt.
6. Click Restore.
Related topics
About backing up and restoring data, 9
10
User Guide Sychronization
Sychronization
About synchronizing your organizer data
You can synchronize your organizer data between your BlackBerry® device and your computer to keep the data the same in both locations.
Organizer data includes your calendar entries, contacts, tasks, and memos. You can set options for each type of data, such as the application
that you use on your computer for your organizer data and how you want to synchronize your data.
If wireless synchronization is not available for your device, or you have turned it off, you can synchronize your organizer data using the BlackBerry®
Desktop Software instead of over the wireless network. You can turn off wireless synchronization for each organizer application on your device.
Related topics
Prerequisites: Synchronization, 11
Set up organizer data synchronization, 12
Synchronize your organizer data, 12
Prerequisites: Synchronization
• To set up synchronization, you must have an active Internet connection.
• To synchronize organizer data, verify that you have set up organizer data synchronization.
• If wireless data synchronization is available for your BlackBerry® device, but you want to synchronize your organizer data using the
BlackBerry® Desktop Software, verify that wireless synchronization is turned off on your device. For more information about wireless
synchronization, click Help on your device.
Related topics
About synchronizing your organizer data, 11
Turn off wireless synchronization, 11
11
User Guide Sychronization
12
User Guide Sychronization
Troubleshooting: Synchronization
13
User Guide Sychronization
• If your device is running BlackBerry® Device Software 5.0.1 and earlier, go to Options > Advanced Options > Default Services.
• If your device is running BlackBerry Device Software 6.0, go to Options > Device > Advanced System Settings > Default Services.
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User Guide Sychronization
If you do not want data that is cut off to replace existing data during synchronization, in the BlackBerry® Desktop Software, click Organizer >
Configure settings. Highlight the organizer application. Click Advanced > Conflict Resolution. In the advanced settings for each organizer
application, verify that the Notify me when conflicts occur option is selected.
Some organizer data is not synchronizing correctly when I use an ASCII data file
Try performing the following actions:
• If you use custom address book fields on your BlackBerry® device, verify that the column labels for these custom address book fields
in the ASCII data file are User Defined 1, User Defined 2, User Defined 3, and User Defined 4.
• If you are exporting organizer data from more than one organizer application, verify that you are exporting the organizer data for each
application to a different ASCII data file. Specify a unique file name for each of these ASCII data files.
• If recurring calendar entries are not synchronizing correctly, change the calendar entries after you import the ASCII data file.
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User Guide Applications
Applications
About applications
Applications help you get the most benefit, value, and fun out of your BlackBerry® device.
When your device is connected to your computer, the Applications screen in the BlackBerry® Desktop Software lists applications that are
currently on your device and lists any new or updated applications that are available for you to add.
If your device is connected to your computer using Bluetooth® technology, you cannot add, update, or delete your applications on your device
using the BlackBerry Desktop Software.
Related topics
Add, update, or delete applications on your device, 16
Update your BlackBerry Device Software, 17
Receive notifications for BlackBerry Device Software updates, 17
16
User Guide Applications
4. Click Apply.
Related topics
Add, update, or delete applications on your device, 16
17
User Guide Applications
3. On the General tab, select the Yes, email me when updates are available check box.
4. Type your email address.
5. Click OK.
To stop receiving the notifications, clear the Yes, email me when updates are available check box.
Related topics
About applications, 16
Troubleshooting: Applications
18
User Guide Switch devices
Switch devices
About switching your device
If you want to start using a new BlackBerry® device, you can use the BlackBerry® Desktop Software to switch to the new device. Your device
data and settings from your previous BlackBerry device, such as supported email messages, organizer data, and third-party applications that
are compatible with your new device, are imported to your new device. If your email account is associated with a BlackBerry® Enterprise
Server, your email settings are also imported to your new device.
Related topics
Switch your device, 19
19
User Guide Mobile Internet
Mobile Internet
About Mobile Internet
Depending on your wireless service provider, you can use your BlackBerry® device as a modem by connecting it to your computer with a USB
cable. Using your device as modem allows you to connect to the Internet on your computer when you might not otherwise have access to the
Internet.
You can use only one device as a modem with your computer at a time. If your device is associated with a BlackBerry® Enterprise Server, contact
your administrator to make sure that the appropriate IT policy is turned on to use this feature.
Related topics
Set up your Mobile Internet settings, 20
Connect to the Internet using your device as a modem, 20
20
User Guide Mobile Internet
3. Click Connect.
To end the connection, click your Internet connection status. If the BlackBerry Desktop Software is already closed, you can also end the
connection by clicking the Dial-Up icon in the notification area of the Windows® taskbar.
Related topics
About Mobile Internet, 20
Set up your Mobile Internet settings, 20
21
User Guide Media
Media
About media
You can manage your media files–music, pictures, and videos–between your BlackBerry® device and your computer.
You can import your pictures and videos from your device to your computer, and you can synchronize the following items from your computer
to your device:
• your music, organized by playlists, artist, or genre, from your iTunes library or Windows Media® Player library
• your podcasts and other audio files that are in a playlist in your music application
• your pictures and videos
Related topics
Supported media file formats, 22
Synchronize your music from your computer to your device, 23
Synchronize pictures from your computer to your device, 24
Synchronize your videos from your computer to your device, 25
• .wav
• .wma
• .mp3
• .m4a
• .aac
Audio files that contain digital rights management (DRM) technologies are not supported.
If you purchase songs from the iTunes Store, only iTunes Plus versions are supported in the
BlackBerry® Desktop Software.
Pictures File extensions:
• .bmp
• .jpg
• .gif
• .png
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User Guide Media
• .mpeg
• .mp4
• .3gp
• .mov
• .avi
• .wmv
• .m4v
• .mp2
• .mpg
File formats:
• AVC1
• DivX
• H.263
• H.264
• MPEG
• MPEG-4
• WMV (8, 9 10)
• Xvid
Audio formats:
• AAC
• AMR
• PCM
Only mono and stereo videos are supported. Other video formats might be supported if the
applicable codecs are installed.
Related topics
About media, 22
23
User Guide Media
You can synchronize specific iTunes playlists and Windows Media® Player playlists to your device or a random selection of your songs that are
not in a playlist. The number of your songs and playlists that you can synchronize depends on the amount of storage on your media card or
device that is available for storing music files.
1. Connect your device to your computer.
2. In the BlackBerry® Desktop Software, click Music.
3. Do any of the following:
• To synchronize specific playlist or synchronize songs by artists or genre, select the check box beside one or more playlists, artists, or
genres.
• To synchronize your complete music library, select the All music check box.
• If you do not have enough storage space on your device for your complete music library, but you want to synchronize specific playlists
as well as a random selection of your songs, select the check box beside one or more playlists. Click Random Music.
4. Click Sync.
To view your playlists on your device, click the Media icon or Music icon. Your songs that are not in a playlist appear together in the Music
playlist or in their Artist, Album, or Genre categories.
Related topics
About media, 22
Stop synchronizing your music from your computer to your device, 24
24
User Guide Media
• If your pictures are in a folder that is not listed, click Add folder. Find the folder and click OK. Select the check box beside the newly
added folder.
5. If you want to keep your pictures at their original size, click Optimize to turn off the option.
6. Click Sync.
Pictures that you synchronize from your computer to your device are located in the Media application on your device. If you selected a folder
that contains subfolders on your computer, the subfolders also appear on your device.
Related topics
About media, 22
Import your pictures from your device to your computer, 25
25
User Guide Media
26
User Guide Media
Troubleshooting: Media
27
User Guide Media
Error messages
28
User Guide Wi-Fi music sync
29
User Guide Wi-Fi music sync
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User Guide Wi-Fi music sync
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User Guide Wi-Fi music sync
Related topics
Connect to a Wi-Fi network on your device, 30
32
User Guide Wi-Fi music sync
I cannot see songs on my device that are from the music library on my computer
Try the following:
• Verify that both the BlackBerry® Desktop Software and your iTunes library or Windows Media® Player library is open on your computer.
• Verify that the correct music library is selected in the BlackBerry Desktop Software. Click Device > Device options. On the Media tab, if
the correct music library is not selected, in the Music source drop-down list, click the music library that you want to use.
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User Guide Legal notice
Legal notice
©2010 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, SureType®, SurePress™ and related
trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around
the world.
Bluetooth is a trademark of Bluetooth SIG. IBM Lotus Domino and IBM Lotus Notes are trademarks of International Business Machines
Corporation. iTunes is a trademark of Apple Inc. iTunes is not endorsed in any manner by Research In Motion Limited. Microsoft Exchange,
Microsoft Outlook, and Windows Media are trademarks of Microsoft Corporation. Wi-Fi is a trademark of the Wi-Fi Alliance. All other trademarks
are the property of their respective owners.
This documentation including all documentation incorporated by reference herein such as documentation provided or made available at
www.blackberry.com/go/docs is provided or made accessible "AS IS" and "AS AVAILABLE" and without condition, endorsement, guarantee,
representation, or warranty of any kind by Research In Motion Limited and its affiliated companies ("RIM") and RIM assumes no responsibility
for any typographical, technical, or other inaccuracies, errors, or omissions in this documentation. In order to protect RIM proprietary and
confidential information and/or trade secrets, this documentation may describe some aspects of RIM technology in generalized terms. RIM
reserves the right to periodically change information that is contained in this documentation; however, RIM makes no commitment to provide
any such changes, updates, enhancements, or other additions to this documentation to you in a timely manner or at all.
This documentation might contain references to third-party sources of information, hardware or software, products or services including
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User Guide Legal notice
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Published in Canada
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