Accenture

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Accenture

Type Public

NYSE: ACN

ISIN: BMG1150G1116

Founded 1989 (as Andersen Consulting)

Headquarters Ireland

Area served Worldwide

Key people William D. Green

(Chairman) & (CEO)

Industry Management consulting

Technology services

Outsourcing

Revenue ▼ US$ 23.170 billion (2009)[1]

Operating income ▼ US$ 2.643 billion (2009)[1]

Net income ▼ US$ 1.589 billion (2009)[1]

Total assets ▲ US$ 12.255 billion (2009)[1]

Total equity ▲ US$ 2.886 billion (2009)[1]

Employees 177,000 (2009)

 Website Accenture.com

Accenture plc (NYSE: ACN, ISIN: BMG1150G1116) is a global management

consulting, technology consulting and technology outsourcingcompany. It was previously
incorporated in Bermuda but since 1 September 2009 has been incorporated in Ireland.[2] It is
said to be the largest consulting firm in the world.[3] Accenture is a Fortune Global
500 company[4] with more than 186,000 people in 52 countries. For the fiscal year ended 31
August 2008, the company generated net revenues of US$23.39 billion. Accenture's clients
include 96 of the Fortune Global 100 and more than three quarters of the Fortune Global 500.[5]

Contents
[hide]

• 1 History

o 1.1 Formation and early years

o 1.2 Splitting from Arthur Andersen

o 1.3 Emergence of Accenture

o 1.4 IPO

o 1.5 Place of Incorporation Change

 1.5.1 Former Bermuda incorporation

• 2 Subsidiaries

• 3 Visual identity

• 4 Competitors

• 5 See also

• 6 References

• 7 External links

[edit]History

[edit]Formation and early years

Accenture originated as the business and technology consulting division of accounting firm Arthur
Andersen. The division's origins are in a 1953 feasibility study for General Electric. GE asked
Arthur Andersen to automate payroll processing and manufacturing at GE's Appliance
Park facility near Louisville, Kentucky. Arthur Andersen recommended installation of a UNIVAC
I computer and printer, which resulted in the first commercially owned computer installation in the
United States in 1954. Joe Glickauf was Arthur Andersen's project leader responsible for the
payroll processing automation project. Now considered to be the father of computer consulting,
Glickauf headed Arthur Andersen's Administrative Services division for 12 years.

[edit]Splitting from Arthur Andersen

In 1989, that division split from Arthur Andersen and began using the name Andersen
Consulting. Both Arthur Andersen and Andersen Consulting consisted of groups of locally-
owned independent partnerships and other entities around the world, each in a contractual
agreement with Andersen Worldwide Société Coopérative (AWSC), a Swiss administrative entity.

By 2000, Andersen Consulting had achieved net revenues exceeding US$9.5 billion and had
more than 75,000 employees in 47 countries,[6] whereas Arthur Andersen had revenues of
US$9.3 billion with over 85,000 employees worldwide in 2001.

Through the 1990s there was increasing tension between Andersen Consulting and Arthur
Andersen. Andersen Consulting was upset that it was paying Arthur Andersen up to 15% of its
profits each year (a condition of the 1989 split was that the more profitable unit - AA or AC - paid
the other this sum), while at the same time Arthur Andersen was competing with Andersen
Consulting through its own newly established business consulting service line called Arthur
Andersen Business Consulting. This dispute came to a head in 1998 when Andersen Consulting
claimed breach of contract against AWSC and Arthur Andersen. Andersen Consulting put the
15% transfer payment for that year and future years into escrow and issued a claim for breach of
contract. In August 2000, as a result of a conclusion of the International Chamber of Commerce,
Andersen Consulting broke all contractual ties with AWSC and Arthur Andersen. As part of the
arbitration settlement, Andersen Consulting paid over the sum held in escrow (then $1.2 billion) to
Arthur Andersen, and was required to change its name, resulting in the entity being renamed
Accenture.

Perhaps most telling about who had "won" the decision was that four hours after the arbitrator
made his ruling, Arthur Andersen CEO Jim Wadia suddenly resigned. Industry analysts and
business school professors alike viewed the event as a complete victory for Andersen Consulting.
[7]
Jim Wadia would provide insight on his resignation years later at a Harvard Business school
case activity about the split. It turned out that the Arthur Andersen board passed a resolution
saying he had to resign if he didn't get at least an incremental $4 billion (either through
negotiation or via the arbitrator decision) for the consulting practice to split off; hence his quick
resignation once the decision was announced.
Accounts vary on why the split occurred — executives on both sides of the split cite greed and
arrogance on the part of the other side, and executives on the Andersen Consulting side
maintained breach of contract when Arthur Andersen created a second consulting group, AABC
(Arthur Andersen Business Consulting) which began to compete directly with Andersen
Consulting in the marketplace. Many of the AABC firms were bought out by other consulting
companies in 2002, most notably, Hitachi Consulting and KPMG Consulting, which later changed
its name to BearingPoint.

Andersen Consulting's change of name proved to be fortunate as it avoided the taint when Arthur
Andersen was effectively dissolved as a result of its role in the Enron scandal.

[edit]Emergence of Accenture
On January 1, 2001 Andersen Consulting adopted its current name, "Accenture". The word
"Accenture" is supposedly derived from "Accent on the future". Although a marketing consultancy
was tasked with finding a new name for the company, the name "Accenture" was submitted by
Kim Petersen, a Danish employee from the company's Oslo, Norway office, as a result of an
internal competition. Accenture felt that the name should represent its will to be a global
consulting leader and high performer, and also intended that the name should not be offensive in
any country in which Accenture operates.

[edit]IPO

Accenture's banner hanging onNew York Stock Exchange (NYSE) building for its initial public offering on 19 July
2001.

On July 19, 2001, Accenture offered initial public offering (IPO) at the price of $14.50 per share
in New York Stock Exchange (NYSE); Goldman Sachs and Morgan Stanley served as its lead
underwriters. Accenture stock closed the day at $15.17, with the day's high at $15.25. On the first
day of the IPO, Accenture raised nearly $1.7 billion.[8]

[edit]Place of Incorporation Change

Accenture announced on May 26, 2009 that its Board of Directors unanimously approved
changing the company’s place of incorporation to Ireland from Bermuda and would
become Accenture plc.[9].

The company cited several reasons for the change:

 Ireland's sophisticated, well-developed corporate, legal and regulatory environment

 Ireland's long history of international investment and long-established commercial
relationships, trade agreements and tax treaties with European Union member states, the
United States and other countries where Accenture does business
 Ireland's stable political and economic environment with the financial and legal
infrastructure to meet Accenture's needs

The change was approved and became effective on September 1, 2009, the beginning of the
company's 2010 fiscal year.

While Ireland is the company's headquarters for tax and legal purposes, much of the
administration actually occurs in New York City and Chicago, two of its largest offices worldwide.
[edit]Former Bermuda incorporation

In October 2002, the Congressional General Accounting Office (GAO) identified Accenture as
one of four publicly-traded federal contractors that were incorporated in a tax haven country.
[10]
The other three, unlike Accenture, were incorporated in the United States before they re-
incorporated in a tax haven country, thereby lowering their U.S. taxes. Still, critics[who?] have
panned Accenture's incorporation in Bermuda, generally because they viewed Accenture as
having been a U.S.-based company trying to avoid U.S. taxes.[11][dead link] The GAO itself did not
characterize Accenture as having been a U.S.-based company; it stated that "prior to
incorporating in Bermuda, Accenture was operating as a series of related partnerships and
corporations under the control of its partners through the mechanism of contracts with a Swiss
coordinating entity."

[edit]Subsidiaries

 Coritel BPM [1] is the Spanish subsidiary of Accenture for software

development and outsourcing. It was founded in 1984 and currently has 6,500 workers.
  Avanade began as a joint venture between Microsoft and Accenture, but is now well over
80% owned by Accenture. It provides IT consulting services and solutions for the Microsoft
software platform.

 Navitaire [2] is a subsidiary of Accenture, providing specialized solutions to airlines.

 Accenture National Security Services is a subsidiary of Accenture that provides services

directly to United States government in the national-security space. Its customers include the
Department of Defense, the Department of Homeland Security, the Department of Justice
(DOJ)[3], and other agencies that focus on national defense and law enforcement. This
Accenture subsidiary was specifically incorporated as a US subsidiary to meet a
congressional mandate that defense contractors be based in the US.

 Accenture Defense Group is a subsidiary of Accenture, providing document management

services, information technology software systems and business process improvement
strategies. Clients are multinational governments, government suppliers of "WarFighter"
goods and services, corporations, and also include transnational organisations such as the
European Space Agency.[4] [5]

 Accenture Technology Solutions is a subsidiary of Accenture, providing technology

solutions to the client. The solutions work is mainly offshored to low-wage developing
countries like India, The Philippines and Romania - Accenture India Delivery
Centre, Accenture Delivery Centers in the Philippines and Accenture Bucharest Delivery
Center.

 Accenture SAP Solutions is a subsidiary of Accenture, providing SAP computer software

to clients. It has taken Coritel BPM SAP resources and turned it into a new unit called:
ASAPS.

[edit]Visual identity
The typeface used in the Accenture wordmark is Rotis Semi-sans. The right-pointing carat
character over the t is intended to indicate the company's orientation to the future. The character
is similar to anaccent mark in music. The corporate descriptor for Accenture is "High
performance. Delivered.", which replaced the previous slogan "Innovation. Delivered." in 2004.

Until December 2009, Tiger Woods had been a celebrity spokesperson for the company, whose
advertising used the service mark "Go on, be a Tiger" and the ancillary statement "We know what
it takes to be a Tiger." The company terminated Woods' six-year sponsorship deal on 13th
December 2009 and removed references to Woods from its website.[12][13]

[edit]Competitors

Accenture's competitors in most of its business arenas are Computer Sciences

Corporation, Deloitte, Tata Consultancy Services, Wipro, Infosys, Neoris and primarily IBM.

[edit]See also

 WGC-Accenture Match Play Championship

 Top 50 Business Intellectuals

Company Description
Accenture is a global management consulting, technology services and outsourcing company. Combining
unparalleled experience, comprehensive capabilities across all industries and business functions, and
extensive research on the world’s most successful companies, Accenture collaborates with clients to help
them become high-performance businesses and governments. With approximately 177,000 people serving
clients in more than 120 countries, the company generated net revenues of US$21.58 billion for the fiscal
year ended Aug. 31, 2009.

Our "high performance business" strategy builds on our expertise in consulting, technology and outsourcing
to help clients perform at the highest levels so they can create sustainable value for their customers and
shareholders. Using our industry knowledge, service-offering expertise and technology capabilities, we
identify new business and technology trends and develop solutions to help clients around the world:

• Enter new markets.

• Increase revenues in existing markets.
• Improve operational performance.
• Deliver their products and services more effectively and efficiently.

We have extensive relationships with the world's leading companies and governments and work with
organizations of all sizes—including 96 of the Fortune Global 100 and more than three quarters of
the Fortune Global 500. Our commitment to client satisfaction strengthens and extends our relationships.
For example, of our top 100 clients in fiscal year 2008, based on revenue, 99 have been clients for at least
five years and 87 have been clients for at least 10 years.
Among the many strengths that distinguish Accenture in the marketplace are our:

• Extensive industry expertise.

• Broad and evolving service offerings.
• Expertise in business transformation outsourcing.
• History of technology innovation and implementation, including our research and development
capabilities, on which we spend approximately $300 million annually.
• Commitment to the long-term development of our employees.
• Proven and experienced management team.

Our Core Values have shaped the culture and defined the character of our company, guiding how we
behave and make decisions:

• Stewardship: Building a heritage for future generations, acting with an owner mentality,
developing people everywhere we are, and meeting our commitments to all internal and external
stakeholders.

• Best People: Attracting and developing the best talent for our business, stretching our people and
developing a "can do" attitude.

• Client Value Creation: Improving our clients' business performance, creating long-term, win-win
relationships and focusing on execution excellence.

• One Global Network: Mobilizing the power of teaming to deliver consistently exceptional service
to our clients anywhere in the world.

• Respect for the Individual: Valuing diversity, ensuring an interesting and inclusive environment,
and treating people as we would like to be treated ourselves.

• Integrity: Inspiring trust by taking responsibility, acting ethically, and encouraging honest and
open debate.

By enhancing our consulting and outsourcing expertise with alliances and other capabilities, we help move
clients forward in every part of their businesses, from strategic planning to day-to-day operations. With
approximately 177,000 people in 52 countries, deep industry and business process expertise, broad global
resources and a proven track record, Accenture can mobilize the right people, skills and technologies to help
clients improve their performance.

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Executive Leadership: India

Accenture believes in the association between leadership and organization success. Our
leaders in India have always focused on their ability to lead change and to develop
 leaders among their reports. As agents of change, they help define the leadership
journey and the visionary goal; and also help measure progress against achieving the
vision throughout the change process. Our senior executives sets direction, align
constituencies and motivate individuals within the organization. They help envision
success and lead change personally.

We have some inspiring and interesting people leading the Accenture team in India.
Meet Accenture's India Executive Leadership team.

Contact Us
eet Accenture's India Executive Leadership team.

Chairman & Geography Managing Director—Harsh Manglik Send Us an E-

Harsh Manglik is the Chairman & Geography Managing Director for Accenture in
India. More Contact
Information

How may we help

Your Content
Executive Director, Geographic Services—Rekha M. Menon
Rekha M.Menon is the Executive Director, Geographic Services for Accenture in Request for Se
India.

Alerts & News

Send Site Fee

Lead, Management Consulting—Sanjay Jain

Sanjay Jain is the Lead, Management Consulting, for Accenture in India. Global Links

Global Home

High Performa
Business

Lead-Delivery Centers for Technology—Nachiket Sukhtankar

Nachiket Sukhtankar is the Lead-Delivery Centers for Technology in India.

Accenture Delivery Centers in India

 India has emerged as one of the largest players in the information technology and busines
outsourcing industries, with access to a large pool of talented professionals. Our Accentur
Centers in India allow us to extend our global reach, providing clients with competitively pr
quality services that enhance their business performance.

Active in India since 1987, Accenture now provides services to global clients through delivery centers in Mumbai, Bangalore, Chenn
Hyderabad, Pune and the Delhi area. The delivery centers are helping more than1,200 clients achieve high performance in areas su
systems integration, technology and business process outsourcing.

Watch this video to find out more about the Accenture Delivery Centers in India.

Recognition of Accenture as a Global Leader

From Wall Street to the FTSE to the Nikkei, Accenture has been honored for its achievements as a global
business leader and for its responsibility as a public company.

Learn more about the recent recognition we've received:

• BusinessWeek's Top 100 Best Global Brands ranked Accenture No. 45, up from No. 47 in 2008
—our highest position since appearing on the list in 2002. This list ranks the world's brands by how
valuable they will be in the future.

• In 2009, Accenture was ranked No. 44 (up from No. 52 in 2008) in the annualInformationWeek
500, which ranks billion-dollar-size organizations on the basis of their innovative use of IT.

• In 2009, 2008 and 2007, Accenture was included in the Forbes Platinum 400: America's Best Big
Companies

• In 2009, Accenture ranked No. 43, up from No. 49 in 2008 on Financial Times’ BrandZ Top 100
Most Powerful Brands. Accenture has appeared on this ranking since its inception in 2006.

• In 2009, Accenture was named on the BrandFinance® Global 500 [PDF, 1.5MB]
PDF Help

• Accenture recognized among Women’s Business Enterprise National Council (WBENC)’s2008

Top Corporations for Women’s Business Enterprises

• Accenture was included in Fortune's FORTUNE 40: Best Stocks to Retire On, in the Bargain
Growth category for the fifth year in a row (2005-09)

• Accenture was identified as a top 20 highest performing tech company in the

2008BusinessWeek's Info Tech 100 for the third year in a row (2006-08)
• In 2009, the Barron's 500 ranked Accenture No. 34 in its annual list of the 500 largest (by sales)
publicly traded companies in the United States and Canada, identifying those most successful at
boosting their sales (revenues) and cash flow; Accenture also appeared among Barron’s 500 in 2006,
2007 and 2008

• In 2009, Accenture was again listed on the VAR 500, the "definitive listing of the largest IT
solution providers, system integrators, IT consultants and services companies in North America, as
measured by gross worldwide revenue"

• Ranking the world's largest public companies, Accenture has consistently been in the top
quartile of the Forbes Global 2000, with inclusion in the Software and Services category in 2008

• The Wall Street Journal included Accenture on its 2008, 2007 and 2006 Shareholder
Scorecards, which measure the financial performance of companies

• The Financial Times FT 500, an annual snapshot of the world's largest companies, has included
Accenture for five years (2005-09)

• The Fortune Global 500, a ranking of the top 500 corporations worldwide as measured by
revenue, included Accenture for four consecutive years (2006-09)

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Recognition for Being a Great Employer
Accenture employees aren't the only people recognizing Accenture as a terrific
place to build a career. The recognition Accenture receives reinforces the value we
place on our people and their personal and professional growth.

Learn more about the recent recognition we've received:

• For the second year in a row, Accenture was

named Fortunemagazine’s 2010 Best Companies to Work For, ranking No. 84,
up from No. 97 in 2009. Read about some of the programs and initiatives that
distinguish Accenture.

• Richard Clark, managing director-Investor Relations, was selected as the 2009 Trailblazer Award
winner by Out & Equal Advocates. The Out & Equal Workplace Awards honor individuals and
organizations that are leaders in advancing equality for lesbian, gay, bisexual and transgender (LGBT)
employees in America’s workplaces.

• Accenture UK ranked in The Times of London’s and Aurora’s Top 50 Companies Where Women
Want to Work for the past four consecutive years (2006-09). See the full supplement. In 2008, Accenture
was also recognized for having the "Best Internal Corporate Event” for its International Women’s Day
celebration, which included live events for employees and clients as well as an online celebration for
 Accenture's employees around the world.

• Accenture in India won the Golden Peacock National Training Award

for 2009, instituted by the Institute of Directors. The award encourages total
quality in training to recognize organizations judged to have made the most
significant achievement in such endeavors.

• Working Mother magazine included Accenture in its 100 Best Companies for Working Mothers for
the past seven consecutive years (2003-09). Read about some of Accenture’s accomplishments
that Working Mother highlighted.

• The Times has highlighted Accenture as a top 10 graduate employer for six consecutive years
(2004-09)

• In 2009, Human Resources magazine Reported that in a survey of 24,500 graduates, Accenture
was voted as an employer with the best corporate social responsibility
policies.

• In 2009, Accenture received 100 out of 100, a perfect score, on

the Human Rights Campaign's Corporate Equality Index (CEI) for the third
year in a row. The CEI is intended to help corporate diversity leaders stay
at the forefront of gay, lesbian, bisexual and transgender workplace equality.

• Accenture ranked No. 8 on Consulting Magazine’s Best Firms to Work For 2009; No. 1 in the
Multi-Service and No. 6 in the Career Development categories. Read more about Accenture’s
recognition in Consulting Magazine.

• Accenture ranked No. 11 on Business Week's "Best Places to Launch a Career" and has been
included for the past four consecutive years (2006-2009). Accenture is also included onBusiness
Week's "50 Best Internships" list for the second year in a row (2007-2008).

• Working Mother’s Best Companies for Multicultural Womenincluded Accenture on its 2009 list

• Accenture ranked No. 23 in 2009, up from No. 38 last year, onDiversityInc's

"Top 50 Companies for Diversity." Accenture was also named on two of DiversityInc’s
Top 10 specialty lists: Recruitment & Retention and Global Diversity. DiversityInc is a
leading resource for professionals on diversity and benchmarking practices. Read
more aboutDiversityInc’s recognition of Accenture.

• In 2009, Accenture was named among Fortune's Top 50 World's Most Admired
Companies. Fortune's Most Admired Companies also recognized Accenture in the Infotech Services
category (2007-09).

• Accenture ranked No. 12 on the The Times of London’s Best Big Companies 2009 list
• The National Business Group on Health in the United States recognized Accenture among its
"2009 Best Employers for Healthy Lifestyles" for promoting a healthy workplace and helping employees
and their families make better lifestyle choices about their own health and well-being

• In 2009, Accenture received the Silver Cradle Award, presented annually to Chicago-area
companies that provide exceptional adoption benefits to their employees

• The Electronic Recruiting Exchange (ERE) awarded Accenture with its 2009 Recruiting
Excellence Awards for the Best Employee Referral Program

• Accenture ranked No. 18 among the Best Employers in India by Hewitt and Outlook Business
magazine in 2009

• In 2009, Accenture (Finland, Ireland and Sweden) ranked No. 8 among Best Workplaces in
Europe. Accenture (Belgium, Finland, Ireland, Sweden) ranked No. 18 among large EU companies
in Financial Times' Best Workplaces in Europe/UK, and in 2007 Accenture in Ireland was included on the
Best European Workplaces list.

• Accenture ranked No. 1 among the Best Workplaces in Sweden by the Great Place to Work
Institute in 2009

• Accenture ranked No. 11 among the Best Workplaces in Portugal by the Great Place to Work
Institute in 2009

• Accenture has been recognized as one of the Top 50 Best Workplaces in Ireland by the Great
Place to Work Institute for the third year (2007-2009). Accenture also received an “Outstanding
Achievement” award in the area of Collaboration.

• DiversityMBA ranked Accenture No. 4 on its 50 Out Front list honoring the best companies for
diverse managers, both for diversity representation, retention and accountability, as well as programs
that benefit female and diverse employees

• Black Collegian magazine ranked Accenture in the top 25 on its Top 100 Employers list for the
past three years (2007-09). The list highlights the hiring targets for companies in the United States.

• Yahoo! HotJobs and Experience included Accenture in its 2009 Best Places to Work for Recent
College Grads list

• Accenture is one of four winners of The Conference Board Work Life Leadership Council’s 2009
Moving into the Future Award for Human Capital and Diversity Redesign: Enabling Collaboration. In
2008, Accenture was recognized for its FutureLeave program.

• Chief Executive ranked Accenture No. 12 in its 2008 list of the 20 Best Companies for Leaders

• Glassdoor.com included Accenture as one of the 50 Best Places to Work in its first annual
Employees’ Choice Awards

• Accenture won the Employer of Choice award in the Australian HR Awards; Accenture was also a
finalist for the following two Australian HR Awards: the 2discover Award for the Best Graduate Intake
Program and the HR Partners Award for the Best HR Leader.

• Accenture’s Camille Mirshokrai has been named among Leadership Excellence’s “Top 100+
People in Leadership Development"

• Leadership Excellence ranked Accenture No. 3 among Large Consulting Groups on the 2008 -
2009 “Top Leadership Development Programs” list, up from No. 8 on the 2007-2008 list

• In 2008, Accenture Belgium ranked No. 6 on the Top 10 Best Workplaces in Belgium 2008
determined by the Great Place to Work Institute Belgium in collaboration with business school Vlerick
Leuven Gent Management School

• Accenture ranked in the top 50 of Black Collegian magazine's Top 100 Diversity Employers for
the fourth year in a row (2005-08). The publication has served the career and self-development interests
of African-American collegians since 1970 and the ranking is based on minority-student response.

• Accenture was named to Goldsea's list of "100 Great Employers for Asian Americans" in 2008

• Accenture was included in Latina Style's "LS 50: Top Companies for Latinas" for 2008

• Accenture's Chloe Barzey-Donaldson was named one of Diversity MBA Magazine's "Top 100
Under 50" in 2008, the inaugural year of the magazine

• In 2008, Targetjobs' National Graduate Recruitment Awards named Accenture the "Most Popular
Graduate Recruiter" in the Consulting category

• Accenture won a 2008 Stevie International Business Award in the Best Human Resources
Department/Organization category for its Capability Development organization. The Stevies aim to raise
profiles of exemplary companies and individuals among the press, the business community and the
general public.

• Accenture ranked among Fortune.com's Top 100 MBA Employers for the past four years (2006-
09)

• BusinessWeek.com's Ideal Undergraduate Employers included Accenture for the third year in a
row (2007-09)

• Accenture has been a top 20 gay-friendly corporate employer in the United Kingdom for the past
three years (2006-08) according to Stonewall's Workplace Equality Index

• Great Place to Work Institute Finland ranked Accenture No. 1 among large organizations in 2008
 • For five consecutive years, Accenture female employees have been named as high-flyers
inManagement Today's list of 35 Women Under 35 (2005-09)

• Accenture's Jill Smart, chief human resources officer, was included on Human Resource
Executive's Honor Roll in 2007

• In 2007, the National Association of Minority and Women-Owned Law Firms (NAMWOLF) named
Accenture, for the second time in three years, the Annual Diversity Initiative Achievement Award winner

• Accenture ranked No. 5 in Apertura's Best Places to Work in Argentina in 2007

• Accenture Shanghai ranked No.10 in Hewitt's bi-annual Best Employers in China study in 2007

• Florence Dubois, senior manager in Accenture Sophia Antipolis, won the French Excellencia
Award in the Service Provider category in 2005; this is the top French award for women engineers in the
field of new technologies

To Top
Recognition for Being a Good Corporate Citizen
Corporate citizenship is a fundamental part of Accenture’s character and the
way we run our business. From Accenture Skills to Succeed to
our environmental stewardship, our corporate citizenship efforts target achieving
outcomes that make a real impact.

Accenture has been formally recognized for its commitment to the environment
and community:

Awards & Ratings

Accenture was selected as one of the Silicon Valley/San Jose Business Journal’s top 50 Corporate
Philanthropists in Silicon Valley in 2009.

In 2009, Accenture received a score of 76 out of 100 in the Carbon Disclosure Project’s 2009 Global 500
Report. Accenture ranked as one of the top 12 companies among the Global 500 in the inaugural year of its
“carbon performance score,” which measures corporations’ actual performance in responding to and
reducing their contribution to climate change.

Newsweek named Accenture one of the “Greenest Companies in America” in its inaugural 2009 Green
Rankings, which evaluates the environmental performance, policies and reputation of the 500 largest U.S.
corporations.

Black Book of Outsourcing ranked Accenture No. 2 in its 2009 Top Green 50 Sourcing Vendors list. [PDF,
381KB]

CRO’s 100 Best Corporate Citizens for 2009 [PDF, 172KB]: Awarded by Corporate Responsibility Officer
(CRO).

Dow Jones Sustainability North America Index: Included since 2005.

Accenture was named one of Ethisphere's "World's Most Ethical Companies" in the Business Services
category (2008-2009)

FTSE4Good Index: Member since 2005

Business in the Community Corporate Responsibility Index: Recognized Accenture in the UK with a platinum
rating [PDF, 84KB] in 2008 and 2009, and awarded a Big Tick for Accenture’s UK climate change
program in 2009

Institute of Travel & Meetings: Awarded Accenture’s travel reduction program in the UK with Icarus bronze
level accreditation in 2009.

Certifications

Global ISO 14001 [PDF, 516KB] Environment Management System: Received in 2009, covering 53
Accenture locations around the world.

Global Reporting Initiative (GRI) A+: Achieved for Accenture Spain’s Corporate Citizenship Report in 2009.

Leadership in Energy and Environmental Design (LEED) certification: Achieved by Accenture's U.S. offices
in San Francisco, San Antonio, Phoenix and San Jose and Accenture’s Yokohama office in Japan in 2009.

Green Star 6 (Green Building Council of Australia's highest possible rating): Received by Accenture's
Sydney office in Australia in 2009.

Read about corporate citizenship at Accenture.

Recognition of Accenture's Experience

Accenture is often recognized for its experience. These honors are further evidence of our ability to deliver
innovative solutions that help our clients become high-performing businesses.

Learn more about the recent recognition we've received:

• In 2009, Accenture’s Chad Fentress, Associate General Counsel, Compliance & Regulatory
Matters, named among Top Ethics and Compliance Officers on Ethisphere’s Attorneys Who Matter.

• Accenture recognized on Institutional Investor’s America’s Best Investor Relations list for 2009 in
the Computer Services & IT Consulting category; Accenture has been recognized as “best in its sector”
since 2003. Read more.

• In 2009, Accenture received the Best Practice Award from Corporate University Xchange for
“Innovative Corporate-University Partnership to Address Business Challenges"

• In 2008, Accenture's Nellie Borrero won The Stevie Women in Business Award for the Best Latin
American Entrepreneur or Executive

• Accenture won Best Integrated Campaign (over $200,000) and Best Online Campaign in the
Creative category of B-to-B’s Best 2008

• Accenture’s Teresa Poggenpohl was honored as a Top Marketer, for the second year in a row,
in B-to-B’s Best 2008

• In 2008, Accenture ranked No. 2 on the International Association for Contract and Commercial
Management’s list of 'Most Admired Global Companies' in Contract Management

• In 2008, Brandon Hall’s Excellence in Learning Awards awarded Accenture a Gold Medal for the
“Best Use of Games for Learning” for the Enterprise Core Senior Manager Program

• In 2008, Accenture was named to CIO Magazine's "CIO 100" in the category of "Operational
Excellence" and was also a recipient of a Plus-One award, given for demonstrating outstanding
accomplishment towards a specific business goal

• In 2008, Accenture received the award, with Microsoft, for "Most Strategic" as part ofOutsourcing
Journal's Outsourcing Excellence Awards

• John Kaltenmark, director of Accenture Technology Consulting, was named one of Consulting
Magazine’s Top 25 Consultants in 2009; Peter Cheese, managing director of Human Performance, was
honored in 2008; in 2007, Janet Hoffman, managing director of North American Retail made the list and
in 2006, CTO Don Rippert and managing director of Automotive Richard Spitzer were included

• For the past four years, Accenture was ranked in the top 30 of Washington Technology's Top 100
Federal Prime Contractors (2005-08)

• In 2008, Accenture was awarded first place in the 4G Service Creation & Development category
Accenture Alliances
Alliances Extend Accenture Capabilities to Deliver the Best Solutions to Fit Client Needs

Accenture has developed a powerful network of alliances with a core objective of helping our clients become
high-performance businesses while getting the most value out of technology investments. Our alignment
with market leaders and emerging players enables us to deliver a more complete solution to our clients.

How Our Network of Alliances Benefit Clients

Working closely with more than 150 technology market leaders complements and extends Accenture’s
solutions and capabilities. Our network of alliance relationships strengthens our ability to help clients
achieve: sustainable IT cost reduction; reduced total cost of ownership; reduced delivery risk; and
accelerated vendor identification and evaluation cycle time.

The proliferation of products, services and vendors creates a constant challenge for organizations wishing to
optimize existing assets and accommodate new technologies. As a result, executives are searching for
trusted and objective advisors with the knowledge and experience to help them navigate the sea of available
technology.

Accenture relies upon our network of alliances to augment our knowledge of the technology providers and
products available globally. Our clients benefit from that knowledge, as well as:

• Enhanced vendor relationships with dedicated support resources.

• Privileged access to development software, demonstration hardware, architectural expertise,
sizing and configuration assistance.

• Expedited vendor escalation processes.

In addition, Accenture clients that leverage our network of alliances are able to reduce the risk and costs
associated with the technology procurement process as well as the total cost of technology ownership.
Through Accenture, organizations can streamline and expedite decision making and procurement
processes.

Read more about our Technology Infrastructure Provisioning Services[PDF, 419KB].

PDF Help
2009 Letter from Our Chairman & CEO
 The Accenture 2009 Letter from Our Chairman & CEO illustrates how Accenture
managed its business during the most challenging global economic environment it
has ever faced. The company took steps to position itself in important ways for the
future by enhancing its core business and investing in new and emerging growth
areas. Through the dedication and hard work of Accenture people around the world,
the company navigated the challenging environment, delivered to both its clients
and shareholders, and positioned itself for the future.

008 Letter from Our Chairman & CEO

The Accenture 2008 Letter from Our Chairman & CEO provides information regarding Accenture’s strong
performance in fiscal 2008. Accenture responded to the challenges of the global economy by relentlessly
focusing on our clients and operating Accenture with discipline. With the talent and dedication of our people,
we delivered high performance to our clients and our shareholders.

Corporate Governance
Strong corporate governance is critical to the long-term creation of stakeholder value
at Accenture. This section of our website provides an introduction to our
approach to corporate governance, including access to our key guiding
principles and documents, and introduces our board of directors and board
committees.

Governance Principles
Accenture's Corporate Governance Guidelines describe the functions, composition and performance
of the board of directors, including its committees and operations.

Board of Directors
The board of directors provides governance and oversight regarding the strategy, operations and
management of Accenture.

Board Committees
Accenture's board of directors has four standing committees.

Board Committee Composition

View the committees on which each member of Accenture's board of directors serves.

The Accenture Code of Business Ethics

Our Code of Business Ethics, available in 16 languages, emphasizes critical areas particular to our
organization and business model while highlighting aspects of conduct that are imperative for all
employees. Key sections address clients and the marketplace; professional conduct; and our role as
local and global citizens.

The Accenture Standards of Federal Business Ethics and Conduct, which supplement the
Accenture Code of Business Ethics, set forth the requirements that must be complied with whenever
work for a US federal government client is performed.

The Accenture Supplier Standards of Conduct, which supplement our Code of Business Ethics, set
forth the standards and practices that Accenture suppliers are required to uphold.

Governance FAQ
Read answers to frequently asked questions about Accenture governance.

Shareholder Principles
Accenture's board of directors believes it is essential that shareholders of the company are treated
fairly and have appropriate access to the company and recourse against the company.

Our Core Values

Since its inception, Accenture has been governed by its core values. They shape the
culture and define the character of our company. They guide how we behave
and make decisions.

"Through the years these simple, yet powerful values have continually guided our
decision making as well as our interactions with our clients and each other."
—William D. Green, Chairman & CEO, Accenture

Stewardship
Fulfilling our obligation of building a better, stronger and more
durable company for future generations, protecting the Accenture brand,
meeting our commitments to stakeholders, acting with an owner
mentality, developing our people and helping improve
communities and the global environment.

Best People
Attracting, developing and retaining the best talent
for our business, challenging our people, demonstrating
a “can-do” attitude and fostering a collaborative
and mutually supportive environment.
 Client Value Creation
Enabling clients to become high-performance businesses
and creating long-term relationships by being responsive and
relevant and by consistently delivering value.

One Global Network

Leveraging the power of global insight, relationships,
collaboration and learning to deliver exceptional service
to clients wherever they do business.

Respect for the Individual

Valuing diversity and unique contributions, fostering
a trusting, open and inclusive environment and treating
each person in a manner that reflects
Accenture’s values.

Integrity
Being ethically unyielding and honest and inspiring
trust by saying what we mean, matching our behaviors
to our words and taking responsibility for our actions.

Code of Business Ethics, Ethics & Compliance Program

and Corporate Investigations
Report a concern to the Accenture Business Ethics Line

Accenture takes very seriously its business ethics, corporate

governance and transparency of operations. Our board of
directors authorized the creation of our Ethics and Compliance
program. Led by our general counsel, the program is designed to:

• Foster the highest ethical standards amongst Accenture personnel.

• Be effective in preventing, detecting and appropriately reporting and addressing any

 allegation of misconduct and violations of law by Accenture personnel.

• Comply with government standards, including those set forth in the US Sentencing
Commission'sFederal Sentencing Guidelines for Organizations. Accenture’s Standards of
Federal Business Ethics and Conduct apply to Accenture employees in every country, as well as
third parties when they are acting on Accenture's behalf. Read Accenture’s Standards of Federal
Business Ethics and Conduct. [PDF, 322KB]

• Set forth the standards and practices that Accenture suppliers are required to
uphold. Read Accenture’s Supplier Standards of Conduct. [PDF, 92KB]

Our Ethics & Compliance program includes written standards and procedures; training and
communications; visible support of senior leadership; appropriate oversight and delegation of
authority; auditing and monitoring; consistent enforcement and discipline; and response and
prevention.

Accenture Code of Business Ethics

The Accenture Code of Business Ethics has been substantively revised and a new version was
adopted in September 2006.

The new Code is designed to:

1. place more emphasis on Accenture's six core values,

2. give practical examples to our people of what these values mean in their everyday
work life,
3. accommodate new legal and regulatory developments,
4. make the Code more user friendly.

The new version of the Code is a result of the joint effort and work by many of our people across
geographies and functions. In particular, consultations were held with our country operations and
management in order to best accommodate local needs and legal requirements.

One very visible aspect of the Ethics and Compliance program is our Code of Business Ethics,
which all employees must read and follow. Currently available in 16 languages, the English version
was distributed in electronic form to all employees. The Code emphasizes critical areas particular to
our organization and business model while highlighting aspects of conduct that are imperative for all
employees. Our Code does not incorporate or refer to all policies, but acts as a synthesis of the key
policies and principles that should govern all employees' conduct. Our employees periodically certify
their compliance with our Code of Business Ethics.
Company Overview: India
By mobilising the right people, skills and technologies, Accenture is able to use its
broad global resources, research-based knowledge and unmatched experience
to help its clients progress towards high performance.

Corporate Citizenship Overview

Being a good corporate citizen is part of our identity. We support our people’s passion to bring
lasting, positive change to their communities, and we bring to our corporate citizenship efforts the
same principles of high performance that we apply to our work with clients. Our corporate
citizenship efforts are centered on delivering tangible outcomes through a mix of financial
giving and the giving of time and skills from our skilled professionals. We work with nonprofit
and community organizations to help them adapt to change, become efficient and effective, work
through times of crises and evolve to achieve their goals and serve our communities. Anchored by
our strong set of core values and our Code of Business Ethics, our commitments focus on
helping develop the skills of underprivileged individuals and on understanding and reducing
our environmental impact.

As a company, we have taken a number of steps to demonstrate our commitment through action,
including signing the United Nations (UN) Global Compact, filing our third consecutive report with
the Carbon Disclosure Project (which provides information regarding our carbon footprint), achieving
global ISO 14001 certification for our environmental management system, and becoming a member
of the World Business Council for Sustainable Development.

Our employees take this commitment to corporate citizenship personally—which includes

volunteering their own time, their energy and in some instances their own money to be involved in
their communities in a way that matches their passions and interests. Through their individual
fundraising, giving and volunteer efforts, people from Accenture offices around the world are
continually finding ways to contribute to the communities in which they live and work.

Our Focus on Skills to Succeed:

Our corporate citizenship theme, Skills to Succeed, focuses on “building skills of marginalized
and underprivileged individuals, enabling them to participate in and contribute to the
economy”.

Developing the skill and talent of our people is at the heart of our business; it is what we do every
day and we are a global leader in this space. Our theme also closely resonates with our business
model, and allows us to capitalize on the momentum of our existing capabilities and relationships.

In a fast changing multi-polar world, skills are becoming the key driver of economic empowerment
for both individuals and communities. In today’s challenging financial environment across the globe,
it is more critical than ever to have the right skills to participate in and contribute to the economy.
Accenture has what it takes to make a significant impact towards economic empowerment.

In the end, what matters is delivering robust and sustainable outcomes that will benefit individuals,
families and the communities in which they live and work.

Corporate Citizenship Initiatives at Accenture India:

Our Corporate Citizenship agenda is delivered through four means:

1. Giving Skills
Accenture Development Partnerships
We partner with international nonprofit organizations to offer them high-quality business
skills at reduced costs. Our people are engaged in using their skills and time to bring
about positive changes to local communities across the world.

Pro Bono Assignments

Our belief is that the development sector should benefit from the same technology,
consulting and core business skills that our paying clients get. Our Pro Bono program
ensures that we can provide exactly that , giving the NGO the benefit of world class
business expertise at zero cost, ensuring that we have social impact as our end
outcome.

2. Giving Money
Grant Giving
Under this program, we focus on ‘skills for livelihood’- building skills which enable
people to participate in & contribute to the economy, and support the national agenda of
livelihood generation We partner with projects which leverage our skills, engage our
employees and are sustainable in the long run. We are testing pilot programs for
employability in industry verticals which have the highest potential for employment

Employee Giving
We focus on creating employment opportunities by providing vocational training to
underprivileged youth and providing quality education and welfare to children. The
program allows our employees to contribute towards changing lives of disadvantaged
children and unemployed youth across the country.

3. Giving Time
National Volunteering Program
Through our National Volunteering Program employees spend thousands of hours of
personal time away from their work volunteering with a range of non-profit organizations
across the country for various causes that they believe in. Interested volunteers come
together on a shared cause to adopt specific NGOs, working with them for community
welfare as well as supporting them on their own capability building. The program
provides community involvement through sustained interactions and capacity building
opportunities – NGO benefits from time and skills and the employees are left feeling
worthwhile and “having made a difference".

4. Giving to the Environment

Our environment program is aimed at promoting and developing awareness on our
environmental impacts as individual employees as well as an organization. We believe
that the health of our business is inextricably linked to the health of the environment in
which we operate.

Read our Environment Policy

Our Occupational Health and Safety Policy: We are committed to incorporating

leading occupational health and safety (OHS) practices into our business strategy and
operations and to fostering OHS awareness and responsibility among our stakeholders,
including employees, clients and suppliers.
1. Title & comapany name
Student Name
&
Address

2. Acknowledgement - (College)
3. Certficate from comapny (Origical copy in company letter head or seal & signature)
4. Table of contents
5. Introduction (About the company - outline touching the histroy and growth & the present status)
5a) Significance of (for eg): Insurance & which department department you worked and other
details.
6. Roles & Responsibilities
7.Observations
8. Summary (in a paragraph , 6-7 lines only)
9. Conclusions
1.
2.
3.

Poornima.K.P

Global Shared Services Conference 2007—Day Two

Highlights
Day Two, Wednesday, 13 June, 2007
 The second day of the Accenture Eighth Annual Global Shared
Services Conference in Prague, Czech Republic, opened with a
welcome back from Gerald Fass, Accenture partner and
conference host. After a very successful two days of presentations
and break-out sessions on the principles of shared services and
business process outsourcing, clients who wished were invited to
experience the reality at three of Prague's Shared Services
centers, hosted by SAP and Accenture.

During the second day, the following topics were presented:

"Raising the Bar–Accenture's Global Service Center Organization"--Timothy R. Arnold, Senior

Director , Accenture and Daniel Colinas, Senior Executive, Accenture

"Leading the Game through Bundled Business Process Outsourcing" --Alex Wilson, Group HR
Director, BT, Andrew Kemp, Group Reporting, Planning and Analysis Director, BT, and Kevin Campbell,
Group Chief Executive Outsourcing, Accenture.

"Benchmarking for World-Class Performance in Shared Services & BPO" -- Julio Ramirez, Managing
Director & Practice Leader, The Hackett Group

"Raising the Bar–Accenture's Global Service Center Organization"

Timothy R. Arnold, Senior Director and Daniel Colinas, Senior Executive, Accenture

"I like to think we practice what we preach," Tim Arnold said, opening the first presentation of the morning of
the second day of the conference. He should know, as head of Accenture's Global Service Center
Organization. Accenture operates in 49 countries, and the number of employees has recently exceeded
150,000.

"In some areas of the world we are in what I can only call a stage of hyper-growth", Tim continued. "New
hires in India are at around 1,000 per month, and we now have
offices in eight cities there. People say we in shared services are
lucky to have access to all the facilities and expertise of Accenture,
and that's true, but to me those 150,000 are all customers, and
each one has to experience us as a seamless team, dedicated to
meeting just their needs. That's the global challenge."

Part of the solution is to have the right mix of skills, half

operational, half business expertise. In a very real sense, the
Global Service Center Organization (GSCO) is a knowledge base for Accenture, able to provide best
practices that meet and exceed the demands of their global clients.

The 1,500 GSCO people between them have the skill sets to cover Finance, Human Resources,
Information Technology, Procurement, Marketing and Communications, Alliances, and Facilities across 170
Accenture entities, supporting all internal processes.

The group's organization has evolved to the point now where a global virtualized network of six centers can
meet any or all of Accenture's support needs worldwide, in any combination.

Daniel Colinas, lead of the new Buenos Aires shared services center, runs one of these networked hubs.
"We have centers in Chicago, Dublin, Dalian, Mumbai, Bangalore, Manila and my home town, Buenos
Aires."

Buenos Aires is situated between the Chicago and Dublin time zones and the working day overlaps each by
two-thirds, but that is not the only reason it was chosen as a hub. Readily available languages include
Spanish, English, French, German, Italian and Portuguese.

The obvious benefits of the wage differentials is only part of the story of the hubs' success. Standardization
and consolidation provide the simple 'inside' that makes possible the differentiated 'outside' that is the
hallmark of excellent Shared Services.

“Benchmarking for World-Class Performance in Shared Services and BPO”

Julio Ramirez, Managing Director & Practice Leader, The Hackett Group

“I used to just travel north and south to benchmark outsourcing, to South America and Canada. Then I
started to go east, first to the UK, then Central Europe. Now I seem to spend most of my time in India and
China,” said Julio Ramirez at the start of the last presentation of the conference. And that is where he would
conclude the Hackett perspective on Shared Services and outsourcing in the ongoing process of
globalization.

The Hackett Group uses business metrics to measure how companies structure themselves to meet the
demands of their markets. Both the effectiveness and the efficiency of organizations in achieving the metrics
are then plotted on the Hackett Value Grid™ to identify true world-class performers in both categories. The
Hackett process taxonomy defines SGA across nine functions and sixty-nine process groups. “It’s a pretty
granular method, but it reveals what makes a company world-class. For finance, for example, we track 400+
separate best practices.”

Hackett’s research consists of 14 years of performance metrics and practices compiled from 3,500 studies
by almost 2,100 of the world’s leading companies from all industries and geographies, comprising 97
percent of the Dow Jones Industrials, 50 percent of the FTSE 100 and 77 percent of the Fortune 100, 70
percent of the DAX 30, and 90 percent of the Dow Jones Global Titans Index. According to Hackett, top
performers spend 51 percent less on SGA than the median, who can least afford it. Not surprisingly, they
are also better at retaining top talent, at business strategy, at managing priorities as well as costs.
Furthermore, they use 32 percent less working capital. Even today, after years of refining their
organizations, they can still significantly outperform their peers by 42 percent, compared with 21 percent a
decade and a half ago.

Shared Services and outsourcing are central to these ratios. Today 75 percent of all companies use Shared
Services at least for finance, and increasingly for more cross-functional and value-added processes, such as
decision-support and other analytics. “We see a future of leveraged services, a mix of onsite and/or global
service centers combined with BPO and/or offshore captive, that optimizes performance by focusing on
service, value creation and sourcing,” continued Julio: “Four critical competencies will drive superior
business value: service delivery and sourcing optimization, service provider management, process delivery
excellence and transformation leadership to serve as the talent pool that makes it all happen.

“The global competition to supply these services is going to be fierce. Although India has dominated the
offshoring marketplace to date, China is leveraging its dominance in offshore manufacturing to go after the
services sector. For example, a new city has emerged in southwest China just west of Shanghai to support
both the offshore captives and outsourcing companies. Suzhou, a joint venture of China-Singapore Suzhou
Industry Park Administrative Committee (SIPAC) is constructing an entire city of 350,000 people with state
of the art facilities to target the back-office segment of the market,” Julio concluded.

Global Shared Services Conference 2007—Day One Highlights

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