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PAR’s CAR’s and

NCR’s
THE
PREVENTATIVE & CORRECTIVE
ACTION PROCESS
PAR’s CAR’s & NCR’s

Contractors and its Sub-Contactors are


committed to use a (QUALITY
MANAGEMENT SYSTEM) (QMS)
Based on the ISO 9000-2000 standard
QMS is defined as “ A Management
system to direct and control an
ORGANIZATON with regards to
QUALITY”
PAR’s CAR’s & NCR’s
WHAT IS AN ORGANIZATION?

CONSISTS OF
PEOPLE
PROCESSES
MATERIALS
EQUIPMENT
RESOURCES
PAR’s CAR’s & NCR’s
WHAT DO THEY MEAN?
Documents to Control potential and actual
non-conforming products or processes
 PAR - PREVENTATIVE ACTION REQUEST
 CAR - CORRECTIVE ACTION REQUEST
 NCR - NON CONFORMANCE REPORT
PAR’s CAR’s & NCR’s
WHY DO WE NEED THEM?
To allow tracking of any potential or actual non-
conformities or break down in a process
To give us the opportunity to mitigate against
risk by giving an early warning about non-
conforming product
To establish trends which can be monitored and
allow an organization to focus on those areas of
a QMS which potentially may not meet the
required standards
PAR Status CAR Status NCR Status
PAR CAR NCR
RECIPIENT WEEK No OPEN CLOSED Recipient week open closed Issued by Week OPEN CLOSED
Issued issued Open
Subcon 1 Subcon 5 27 1 1 Subcon 2 40 3 3
20 2 2 24 1 1 43
subcon1
21 1 1 45 1 1 Company 44 1 1
22 1 1 Subcon 6 21 1 1 Grand Total 4 4
31 1 1 Grand Total 4 1 3
34 1 1
36 3 1 2

39 2 1 1
PAR Status
40 1 1
41 1 1 4
42 1 1
43 2 2
45 2 2
Subcon 1Total 18 4 14 3
Subcon 2
31 1 1 CLOSED
Subcon 2 Total 1 1 2 OPEN
Subcon 3 PAR Issued
41 1 1
44 1 1
1
45 1 1
Subcon 3 Total 3 1 2

subcon4
0
43 1 1 20 21 22 31 34 36 39 40 41 42 43 45 31 41 44 45 43
Subcon 4 Total 1 1 Subcon 1 Subcon 2 Subcon 3 Subcon 4

Grand Total 23 5 18
PAR’s CAR’s & NCR’s
What’s the difference???
PAR’s and CAR’s are primarily used to
control a potential or actual BREAKDOWN
IN A PROCESS BEFORE OR DURING
THE PROCESS.
NCR’s are used to identify a Non
Conforming Product and prevent it being
included in the completed facility
PAR’s CAR’s & NCR’s
These are maintained as part of the Project
QMS and there use and implementation
are defined in Project Specifications
 XXXXXXXXXXXXXXXX PROJECT
CORRECTIVE AND PREVENTATIVE
ACTION
 XXXXXXXXXXXXXXXXXX
CONTROL OF NON CONFORMING
MATERIAL AT SITE
PAR’s CAR’s & NCR’s
DEFINITION?
PAR (PREVENTATIVE ACTION
REQUEST)
THIS DOCUMENT OUTLINES THE ACTION TO BE
TAKEN TO ELIMINATE THE CAUSES OF POTENTIAL
NONCONFORMITIES OF A PRODUCT, PROCESS OR
THE PROJECT QUALITY MANAGEMENT SYSTEM
DURING ENGINEERING, PROCUREMENT,
CONSTRUCTION AND MECHANICAL COMPLETION
THE KEY WORDS IS PREVENTATIVE !!!
PAR’s CAR’s & NCR’s
DEFINITION?
CAR CORECTIVE ACTION REQUEST
THIS DOCUMENT OUTLINES THE ACTION TO BE
TAKEN TO ELIMINATE THE CAUSES OF ACTUAL
NONCONFORMITIES OF A PRODUCT, PROCESS OR
THE PROJECT QUALITY MANAGEMENT SYSTEM
DURING ENGINEERING, PROCUREMENT,
CONSTRUCTION AND MECHANICAL COMPLETION
THE KEY WORD IS CORRECTIVE!!!
PAR’s & CAR’s

WHO?
RESPONSIBILITIES –
PROJECT KEY PERSONNEL
SM/PM – SITE MANAGER/PROJECT MANAGER
DSM – DEPUTY SITE MANAGER
CM – CONSTRUCTION MANAGERS
FEM – FIELD ENGINEERING MANAGER
SQM – SITE QUALITY MANAGER
MCM – MECHANICAL COMPLETIONS MANAGER
PAR’s & CAR’s
WHEN?
PARS
 NCR’s from Suppliers/Sub-Contractors
 During surveillance or audit of the QA system
 Review of documents including
Correspondence or MoM from
Company/Owner
 Inter office Correspondence
 Quality Audit reports,
PAR’s & CAR’s
WHEN?
 CARS
 Complaints or NCR’s from
COMPANY/OWNER
 NCR’s from Suppliers/Sub-Contractors
 During surveillance or audit of the QA system
PAR’s & CAR’s
HOW?
The Key Project Personnel issue the
CAR/PAR to the CONTRACTOR
Responsible Manager or Sub-Contractor
Responsible Manager requesting
Preventative or Corrective Action
PAR’s & CAR’s
The Responsible Manager
INVESTIGATES the POTENTIAL or
ACTUAL CAUSE
The Responsible Manager
DETERMINES the PREVENTATIVE or
CORRECTIVE Action needed to eliminate
the cause
IMPLEMENTS the Preventative or
Corrective Action and sends it to the Key
Project Personnel who originated the
PAR/CAR
PAR’s & CAR’s
The Key Project Personnel forwards the
PAR/CAR to the Site Quality Manager for
CONFIRMATION of CLOSE-OUT who
logs it the Quality System and forwards it
to the CLIENT/OWNER for information
RECORDS MAINTAINED IN THE
CAR/PAR LOG
NCR’s
DEFINITION?
NCR
THIS DOCUMENT DEFINES THE CONTROL
OF PRODUCTS AT SITE THAT ARE DEFINED
AS DEFECTIVE OR DO NOT CONFORM TO
SPECIFIED REQUIREMENTS TO PREVENT
THE UNINTENDED USE IN THE COMPLETED
FACILITIES
THE KEY WORDS ARE NON-CONFORMING!!
NCR’s
EXAMPLES OF NCR’s
The product does not conform to a technical or
material requirement even if repair can restore it
to a condition such that its function is unimpaired
S/Contractor does not comply with requirements
in construction documents
A product contains a major defect that prevents
its use
A product which is used without repair or rework
Damage to equipment during handling
Serious discrepancy between construction
documents
NCR’s
WHO?
RESPONSIBILITIES OVERALL
THE SITE FEM IS RESPONSIBLE FOR THE OVERALL
CONTROL OF NCR’s AND DETERMINING or
AGREEING THE DISPOSITION
CM IS RESPONSIBLE FOR CONTROLLING THE NON
CONFORMING PRODUCT(MATERIALS MANAGER IF
NOT YET ISSUED)
SQM IS RESPONSIBLE FOR CONTROLLING FOR
AGREEING THE DISPOSITION WITH THE FEM AND
ENDURING INSPECTION OF THE PRODUCT WHICH
IS REPAIRED/REWORKED or REPLACED
NCR’s
WHEN ?
RESPONSIBILITIES IN THE FIELD
IF AN INSPECTOR/SUPERVISOR DETECTS
OR IS INFORMED OF AN NON CONFORMING
PRODUCT THEY SHALL INFORM THE
S/CONTRACTOR TO KEEP “AS IS” AND TO
ISSUE AN NCR TO CONTRACTOR FEM
THE S/CONTRACTOR SHALL
IDENTIFY/MARK/TAG THE ITEM AND TAKES
PRECAUTIONS TO ENSURE IT IS
SEGREGATED FROM OTHER MATERIALS
NCR’s
WHAT HAPPENES NEXT ?
FEM RECEIVES NCR FROM COMPANY/OWNER OR
S/CONTRACTOR, DETEMINES DISPOSITION
FOLLOWING REVIEW AND EVALUATION &
AGREEMENT WITH SQM
 REJECT & REPLACMENT WITH A NEW PRODUCT
 REWORK/REPAIR TO MEET SPEC
 REPAIR AND RECLASSIFY FOR ALTERNATE USE
 USE “AS-IS”
 REPAIR & USE “AS-IS “ REQUIRE COMPANY
APPROVAL
NCR’s
CLOSE-OUT
SQM RECEIVES CLOSE OUT REPORT
TOGETHER WITH ANY INSPECTION
RECORD/EVIDENCE AND ISSUES TO
CLIENT/OWNER/FEM/CM
FEM ISSUES RELEASE NOTICE
THROUGH SQM TO ALL PARTIES
SQM MAINTAINS RECORD IN THE NCR
LOG
PAR’s, CAR’s, NCR’s
REMEMBER! - ALL OF THIS
PAPERWORK IS RAISED TO IDENTIFY
A FAILURE IN A PROCESS OR
PRODUCT - THE PROJECT IS NOT
BUILT BY PAPER – ITS BETTER TO
STOP FAULTS THROUGH GOOD
CONSTRUCTION PRACTISE AND
GOOD QUALITY CONTROL IN THE
FIRST PLACE!!!!!!!
QUESTIONS ?

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