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Table Of Contents

The Quality Gurus
Dimensions of Quality
Dimensions of Quality (Cont’d)
Examples of Quality Dimensions
Service Quality
Examples of Service Quality
Determinants of Quality
Determinants of Quality (cont’d)
The Consequences of Poor Quality
Costs of Quality
Costs of Quality (continued)
Ethics and Quality
Quality Awards
Benefits of Baldrige Competition
European Quality Award
The Deming Prize
Quality Certification
ISO 9000 Standards
ISO 9000 Quality Management Principles
Total Quality Management
Elements of TQM
Continuous Improvement
Quality at the Source
Six Sigma
Six Sigma Programs
Six Sigma Management
Six Sigma Technical
Six Sigma Team
Six Sigma Process
Obstacles to Implementing TQM
Criticisms of TQM
Basic Steps in Problem Solving
The PDSA Cycle
The Process Improvement Cycle
Process Improvement and Tools
Basic Quality Tools
Check Sheet
Pareto Analysis
Cause-and-Effect Diagram
Run Chart
Methods for Generating Ideas
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CH07 Quality Management

CH07 Quality Management

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Published by: Biola Kofoworola Adewoyin on Oct 10, 2010
Copyright:Attribution Non-commercial


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Excellent slides indeed
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great slides
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thanks for getting excellent notes
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Got so much Help thank you so much
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thanks much for the good and well explained notes
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this has been most helpful to me. it has helped me to gain an insight on quality management
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