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Table Of Contents

Service Strategy Themes
Key Points
ITIL V3 Process Model
Service Strategy Detail
Service Assets
Service Provider Types – Internal (Type I)
Service Provider Types – Shared (Type II)
Service Provider Types – External (Type III)
Service Valuation
Funding Models
Options Space Tool
Steps in Service Portfolio Management
Demand Management
Inputs/Outputs of Demand Management
Supplemental Coverage – Service Package
Supplemental Coverage – Service Model
Supplemental Coverage – Differentiation
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itilv3-module1

itilv3-module1

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Published by aftershow76

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Published by: aftershow76 on Oct 12, 2010
Copyright:Attribution Non-commercial

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11/03/2011

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