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TABLE OF CONTENT

PAGE NO.

 Acknowledgement 2
 Vision and Core values 3
 Executive summary 4
 Company profile 5
 Product portfolio 8
 Board of directors 9
 Management profile 10
 Corporate social responsibility 11
 Health safety and environment policy 13
 Objectives and strategies 14
 Achievements over the years 16
 Over view of Hr department 17
 Details of working in Hr department 18
 Internship Experience 19
 Recommendation 21
 Conclusion 22

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ACKNOWLEDGEMENT

I would like to thank Almighty Allah who made me able to complete this
internship report by utilizing my skills and knowledge. I am also thankful for giving
me spirit of patience, consistency and courage during my internship. At Adamjee
insurance I would like to thank Mr. Bilal shehzad Manager HR who provided me
full opportunity to start internship and accumulate first hand comprehensive
information during my internship. I am also obliged to different persons like
Mr.Fahad Taufiq, Mr.Faizan karim and Mr. Farrukh Hassan who provided ever
information I needed during the course of my internship.

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ADAMJEE INSURANCE

VISION

Our will is to Explore, Innovate and Differentiate. Our passion is to provide


leadership to the Insurance Industry

MISSION

Being the leading insurance company of Pakistan and second best in Asia, our aim
is to be a significant participant in developing Pakistan’s image by providing
maximum insurance protection at the most competitive price in a highly efficient
manner for industrial and economic growth

CORE VALUES

Integrity: Transparency and honesty without compromise

Humility: Empathy, Self Esteem and respect in all relationships.

Fun at Work place: Work like balance.

Corporate Social Responsibility: Service to Humanity.

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EXECUTIVE SUMMARY

The report sheds light upon the activities that I participated in during my
internship at Adamjee insurance company. It elaborates the practical aspects and
work done by me during my six weeks. I was placed in the Human resource
management department under the supervision of Manager S.M Bilal Shehzad.
The initial part of this report contains authentic information and facts about the
history of AIC and the corporate profile of the company. The next step gives a
conceptual overview of the organization structure followed by a more detailed
overview of the Human Resource Management Department.

Further on the HR department explains me many things in detail. During the


period of internship, I also came across some very beneficial and important
documents pertaining to the area of work I was in. During my internship I
observed some weakness in the operations and management of the company and
by keeping these I have given some recommendations.

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COMPANY PROFILE

Adamjee Insurance Company Limited (AICL) was incorporated as a Public Limited


Company on September 28, 1960 and is listed on all three stock exchanges of
Pakistan. The Company is also registered with the Central Depository Company of
Pakistan Limited (CDC) and is involved in the business of general insurance.

The Company commenced operations with a Paid-up Capital of Rs. 2.5 million,
which has grown phenomenally in the past 5 decades. As of 2008 the Paid-up
Capital of the Company is Rs. 1.022 billion, which is the highest amongst all the
General Insurance companies in Pakistan. AICL enjoys a competitive edge in the
insurance industry due to its strong asset base, paid-up capital, substantial
reserves, balanced portfolio mix and steady growth in gross premium

Building threshold towards innovation

AICL comprises of insurance originators with superior management teams,


sustainable competitive advantage and is fully equipped with identifiable value
enhancement opportunities. The Company has originated volumes across the
spectrum of businesses, entered joint partnerships with key players in the
financial sector and expanded its business across Pakistan and Dubai.

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Diversified portfolio of business

AICL broadly is involved in underwriting the following classes of businesses:

 Fire and Property


 Engineering
 Health
 Marine
 Motor
 Miscellaneous business

The diversity of AICL's portfolio allows the Company to be the insurer of choice,
for an array of clients and needs. Whilst expanding our customer base, AICL

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dedicates as much effort in maintaining the highest level of customer satisfaction.
Its cornerstone philosophy is to provide premium quality service along with
forwarding the maximum benefit to its clients. This commitment is exhibited in
the importance AICL places on excellence, integrity and ethical behavior. These
values foster confidence, especially in our clients for whom security is imperative.
The high level of confidence AICL inspires is evident in the number of banking and
financial sector clients that AICL insures.

In addition AICL insures sensitive Petrochemical and complex Industrial Risk


projects of great value. AICL specializes in insuring Engineering and Telecom
concerns, whereby it has secured the greatest share of clients in those sectors. On
the other end of the spectrum, AICL services the primary industries of Pakistan by
covering several Cement Factories, as well as numerous Textile and Sugar Mills.
Assuming the role of a leader in Pakistan's Insurance Industry, AICL pioneered the
coverage of Energy Risks. AICL has also secured the business of Foreign Concerns
entering Pakistan to execute and assemble construction or infrastructure
development projects. AICL is the principal insurer of Kidnap & Ransom,
Professional Indemnity, Product Liability and other specialized lines in Pakistan.

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PRODUCT PORTFOLIO

1) RETAIL INSURANCE:

 Home
 Personal Accident
 Travel
 Travel Policy Validation

2) CORPORATE INSURANCE:

 Fire insurance
 Engineering
 Health insurance
 Marine insurance
 Livestock insurance
 Miscellaneous business
 Specialized cover

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BOARD OF DIRECTORS

 Ahmed Aiman Aslam


 Ahmed Ebrahim Hasham
 Ali Munir
 Ibrahim Shamsi
 Khalid Qadeer Qureshi
 Mian Hassan Mansha
 Mohammad usman ali usmani
 Nabiha Shahnawaz Cheema
 S.M Jawed
 Umer Mansha

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MANAGEMENT PROFILE

 Muhammad Ali Zeb. (Managing Director)


 Manzar Mushtaq. (Executive Director)
 Jehangir Bashir Nawaz. (Executive Director, HR, Quality Assurance &
Marketing)
 Naim Anwar. (Executive Director. Sales)
 Mudassar Zubair. (Chief Financial Officer)
 Tameez-ul-Haque. (Company Secretary)
 Rehan Ahmed. (Internal Audit. HOD)

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CORPORATE SOCIAL RESPONSIBILITY

AICL's corporate responsibility focuses on compliance, ethics and corporate


citizenship and maintaining overall sustainability. AICL has worked to cultivate
these aspects of its operations through enhancing communication, training and
other initiatives

COMPLIANCE AND ETHICS:

In order to uphold the highest standards of integrity and transparency,


regulations are becoming increasingly complex the world over. Keeping in step
with this International inclination, AICL has taken rigorous and extensive steps to
develop its capabilities and structures to meet the set standards. Having
efficiently achieved a level of compliance more stringently than others.

AICL has restated the Compliance Performance Standards which applies to all
areas of business and processes. AICL has taken steps in furthering the knowledge
and understanding of compliance and ethical obligations through all the levels of
its management and personnel. These initiatives include internal awareness
campaigns, specific trainings in detailed regulatory areas and focused efforts on
areas such as conflict of interests.

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ENVIRONMENT, HEALTH AND SAFETY:

AICL continues to focus on providing safe work environment to the employees


and are pleased to report zero injury for the year under review. The company is
committed to support measures within its sphere of control, leading to reduction
in environmental issues which impacts the community.

Being an office based concern; AICL does not have a direct bearing on the
environment. Nevertheless, the company is acutely aware of the environmental
issues on hand and is committed to reduce those impacts which are within its
ability to control.

MAJOR DONATIONS

 M/s Murshid Hospital


 Citizen’s Education Development Foundation
 M/s Poor Patients Aid Society, Civil Hospital
 Raast Welfare Society

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HEALTH, SAFETY & ENVIRONMENT POLICY

At AICL Health, Safety and Environmental “HSE” responsibilities are integral to


The way the company operates. In carrying out all its activities, Management and
All employees believe that good HSE performance contributes to business

-
To realize this vision, we will work together to protect the quality of the
Environment and the health and safety of our employees, customers, and
Neighbors. The company aims to protect peoples’ health, and minimize any
Environmental impact that can occur during the performance of their job
functions.

The HSE policy follows all existing laws, regulations and amendments.

OBJECTIVES
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 Strengthen customer relationship through customer satisfaction by
providing excellent service and quality products.
 Maintain a healthy balance between Profitability and Volume and have a
balanced portfolio mix.
 Increase investment returns from its growing funds and absolute return
strategy.
 Consolidate market share through offering new products and to focus our
approach in areas where our presence is small.
 Establish modern management system and adopting latest techniques
conforming to international Standards needed for an efficient organization.

STRATEGIES

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 To pursue strong growth
 Adopting industry’s best practices and increasing economies of scale.
 Leveraging opportunities across the industry.
 Development of Human Resource through training and exposure to modern
technologies and management techniques.
 Expansion of business and improving customer relationship management
through wide network of branches locally and internationally.
 Development in information Technology to have an effective Management
Information System.
 Pursue best Reinsurance arrangements.
 Establish effective Risk Management System.

ACHIEVEMENT OVER THE YEARS

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Only insurance company in Pakistan to be declared the second best insurance
company in the whole Asia by Euro money.

 Up gradation of IFS ratings of JCR-VIS from AA-TOAA.


 Best Export Performance trophy from FPCCI 18 times.
 31% average dividend payout over the last 20 years.
 Corporate Excellence Award from Management Association of Pakistan for
two consecutive years.
 Principal Insurer in Pakistan for providing cover of kidnap and Ransom,
professional Indemnity, Product Liability and Certain other Specialized lines.
 Winner of Top Companies Award from the Karachi stock exchange 17
times.

OVER VIEW OF HR DEPARTMENT

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The Human Resources Management (HRM) function includes a variety of
activities, and key among them is deciding what staffing needs you have and
whether to use independent contractors or hire employees to fill these needs,
recruiting and training the best employees, ensuring they are high performers,
dealing with performance issues ,and ensuring your personnel and management
practices conform to various regulations .Activities also include managing your
approach to employee benefits and compensation, employee records and
personnel policies. Usually small businesses (for-profit or nonprofit) have to carry
out these activities themselves because they can't yet afford art-or full-time help.
However, they should always ensure that employees have and are aware of
personnel policies which conform to current regulations. These policies are often
in the form of employee manuals, which all employees have.

The numbers of employees in Human Resource department of adamjee are eight


in number which includes,

 Ms. Sabina Rahim (Corporate HR Manager)


 Ms. Sarwat Jahan (Quality Assurance and Employee Relations Manager)
 Mr. S.M.Bilal Shehzad (Training Manager)
 Mr. Farrukh Qureshi (Payroll Administration Manager)
 Mr. Faizan Karim (Compensation and Benefits Assistant Manager)
 Ms. Huma Javaid (Recruitment Assistant Manager)
 Mr. Fahad Taufiq (Compensation and Benefits Officer)
 Ms. Priscilla Lobo (HR- Officer)

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DETAILS OF WORKING IN HUMAN RESOURCE
DEPARTMENT

 Co ordinate the Session of Safety day with my Manager.


 Documentation, counting of learning fair and arranging all the
evaluations of the programs.
 Re organizing of library with making catalog arrangement of books
giving them serial number making of library cards. The books in the
library are related to Hr, Management, Marketing, Insurances and
others.
 Managing complete database of the library books the procedures how
the book will be issued.
 Collecting all the data from the development forms and selecting the
requirement of training on request of the employees.
 Selection of pictures to make posters for Training center.

I also handled different administrative tasks, such as answering the phone,


making copies, printing, delivering mail, and other office responsibilities.

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INTERNSHIP EXPERIENCE

This was my second experience working in the corporate sector. I learn a lot
because every organization has different way of doing work. Working for six
weeks in the organization I come to know about the structure of the organization
that how to perform different activities how to adjust your self in the office
environment. The internship program at AICL is a commendable step taken by the
management of AICL. Having an organized internship program is a clear indication
of the corporate social responsibility that this organization exercises at its best.
One of the things I learned immediately about Adamjee was that each day would
differ significantly from the previous one. Being flexible and open to change was
key in fitting well into this organization. While there was a wide range of tasks
assigned, there were also some routine tasks to be completed every week. I also
handled different administrative tasks, such as answering the phone, making
copies, printing, delivering mail, and other office responsibilities. I have learned
many fundamental techniques that have made me a better communicator. First,
my writing skills have advanced and I feel confident in doing tasks expected of
me. Next, I am now more eager to attempt things that intimidate me.
Additionally, I have learned that my verbal communication skills, which I have
always thought were above average, have room for improvement. I have learned
and grown from the respect given to me by all the people whom I have
encountered in Adamjee. This, in turn, has prompted me to espouse that respect
to others. In closing, this internship has been much more than learning about a
job, it has been learning about life and my abilities. I was placed in the Human

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Resource Department all the employees along with the supervisor (S.M Bilal
Shehzad) were very cooperative and instructive. The knowledge and guidance
that I have received from them is priceless and cannot be quantified.

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RECOMMENDATION

 All departments of the company should be in one building.


 Safety should be important for the employees in a sense that when HR
department have any work in head office they have to cross Main roads
which always have traffic and it’s very unsafe.
 Employees should be encouraged to reach on time.
 Company should have a cooking department so that it can provide healthy
food to their employees because many of the employees eat from outside
and it is very unhygienic. Company can deduct some amount of food from
the salary of the employees.
 The computer (PC’S) should be speedier.
 Internee should be provided with the rules and regulations before starting
his internship which he has to follow during his internship.

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CONCLUSION

I will conclude that every organization must give opportunities for internships for
the students because when a student finishes his or her education they want a
plat form to work and they want companies to give them internship. Adamjee
provides internship in many departments like marketing, Hr, finance, Health and
they provide a plat form to polish the skills of the internees so that they can prove
to the best in their job career.

‘’Experience is not what happens to you, it is what you do with what happens to
you’’

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