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Table Of Contents

TQM Evolution
QUALITY IS «.the QUALIFIER!
Quality -Definitions
The 9 Dimensions of Quality
Market Changes
The TQM Organization
TQM six basic Concepts
Effects of poor Quality
Benefits of Quality
Leadership concepts
The Deming Philosophy
TQM implementation
Quality Council
Quality statements
Strategic Planning
Customer satisfaction
What is customer satisfaction?
Customer types
Customer/supplier chain
Customers-Handle with care!
Service Quality
Service quality
Customer Retention
Motivation
Empowerment
Conditions for empowerment
Continuous Process Improvement
Five ways to Improve a Process
Juran¶s Trilogy
Four Improvement Strategies
Five types of Problems
THE PDSA cycle
The 5S Method
Kaizen
Six sigma method
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26077716 Total Quality Management 01

26077716 Total Quality Management 01

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Published by Shankar Ganesh K

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Published by: Shankar Ganesh K on Oct 14, 2010
Copyright:Attribution Non-commercial

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11/03/2011

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