14 June 2018 Noelle Janaczewska Dear Noelle ag Thank you for nofifying us of the problem you experienced with the Coles Crumbed Southern Whiting (1kg) that you purchased. We are concemed to leam of this, matter and would like to extend our apologies. Our Coles brand products are produced to meet very high quality standards. We work closely with our suppliers to correct any problems that may arise and we appreciate it when our customers take the time to let us know when our standards have not been met. Your concems were referred to our National Quality Team and the supplier for investigation. The fish is transported fo the supplier's facility in China to be further processed. The faclity is GFSI certified manufacturing site and the product is produced according to Australian Food Safety standards. We guarantee the quality of all our Coles brand products and as always, encourage you to retum any item that you ore not 100% happy with, fo your nearest store for a full refund or replacement. In accordance with our Product Guarantee, please retum to the store with this letter the next time you are shopping, as we would like fo offer you a refund for the product you purchased. We hope that you will continue to try our Coles brand products despite your experience on this occasion, as we believe they offer excellent value and the improved quality standards have been well received by our customers. (Once again, thank you for taking the time to provide your feedback. We look forward to being of service to you again in the future. Yours sincerely Coles Customer Care Ret, 102207510 Coles Supermarkets Austell Pry id senses foun dha tn as ua 9 OB 200 Gir Fe ze He ume (015 eden coles Sonar 2 el cna anne A litte better every day