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Operation management in Baby Memorial Hospital

Operation management in Baby Memorial Hospital

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Published by Derrick Vijayan
How a hospital works,,
How a hospital works,,

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Published by: Derrick Vijayan on Oct 18, 2010
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11/21/2012

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DERRICK VIJAYAN (015)G ANANDKUMAR (017)MOLUCHANG AO (031)SABIR SALAM (041)SABITH SALIM (042)SHETH KALP CHETAN (047)SUSMIT DANDAPAT (056)TULASI PRABHAKARBABU (057)
Operations Management Project 
PROCESS FLOW ANALYSIS AT BABY MEMORIAL HOSPITAL
 
Guide: Prof. Sanjay JharkariaGroup 4, Section A
 
Operations Management Project
Indian Institute of Management Kozhikode Page 2
Contents
Introduction
……………………………………………………………………………………………………………………..……….
2BMH facilities
……………………………………………………………………………………………………………………………..
4
Departments …………………………………………………………………………………………………………………
4Laboratory facilities
……………………………………………………………………………………………………..
. 4Operation Theatre .
……………………………………………………………………………………………………..
.. 5BMH Academy
………………………………………………………………………………………………………………
6Community services
……………………………………………………………………………………..………………
6
Organization Structure ……………………………………………………………………………………………………………… 7
 Major departments
……………………………………………………………………………………………………………………
8
Layout ………………………………………………………………………………………………………………………………………
. 11
Treatment Flow ………………………………………………………………………………………………………………………
.. 14Process flow and calculation
……………………………………………………………………………………………….……
17Front desk and Reception
…………………………………………………………………………………....……..
17
Cash Counter ……………………………………………………..………………………………………………..…….. 18
 Departments
…………………………………………………….……………………………………….……..…………
19Pharmacy
…………………………………………………………..………………………………………………………
.. 21Recommendations
………………………………………………………..………………………………………………………….
23BMH Layout
……………………………………………………..…………………………………………………………
. 23Front desk and reception
………………………………..……………………………………………………………
23
Cash Counter …………………………………………………..………………………………………………………….. 24
 Departments
…………………………………………………………………………………………………..……………
25Pharmacy
………………………………………………………………………………………………………..……………
26SAP Analysis and LAP synthesis
…………………………………………………………………………………..……………
. 28References
………………………………………………………………………………………………………………………………
.. 30
 
Operations Management Project
Indian Institute of Management Kozhikode Page 3
Introduction
Baby Memorial Hospital is one of the leading multi specialty hospitals in Kerala. BabyMemorial Hospital
 
(BMH) is located in Indira Gandhi Road, Calicut which is pretty much theheart of Kozhikode. It is in proximity of bypass road and the Main bus station thus veryconvenient to patients from near and far.The hospital was named in memory of Late. Mr. K.C. Varghese (lovingly called 'Baby'), fatherof Dr. K.G. Alexander, MD, the Founder Chairman. Dr K.G. Alexander combined hisformidable spirit of entrepreneurship and a deep rooted commitment to ethical patient careto forge the foundation of this hospital. From humble beginnings in 1987, the hospital is nowacknowledged by one and all as one of the best apical care institutions in Kerala. BMH hasreceived various recognitions for its quality work. BMH is an NABH accredited ISO 9001:2000and 14001:2004 accredited hospital.Started with 56 beds in rented premises, BMH today has its own eleven-storied building withmore than 450 beds. It has all the Medical and Surgical specialties and super-specialties,headed by highly qualified and experienced doctors, most of whom are retired professorsand heads of departments of various Medical Colleges in Kerala. A team of 100 doctors &750 medical, Nursing, Para medical and Administrative staff work together here. Thisremarkable growth has been achieved in such a short span of time mainly due to the highlyprofessional treatment and excellent nursing care ensured by the management. The hospitalhas an enviable reputation for its ethical and honest medical practices which also attracts thepatients.BMH is on the fast track for modernization. State-of-the-art facilities for all the departmentsare constantly installed resulting in achieving a high level of sophistication. The OperationTheatre Complex has 14 fully equipped, international class operation theatres, which is theonly one of its kind in the region. The stainless steel wall cladding, anti-static flooring andlaminar flow air-conditioning system with micro filters ensure zero percent post-operativeinfection rates. There are separate, fully fledged ICUs for medical, cardiology, neurology,neurosurgery, neonatology, post-transplant and other post-operative and gynaecology andobstetrics cases with a total of 92 beds as well as a 24 hour Accident and Trauma Care Unit.BMH ranks amongst the top multi-specialty, tertiary care, referral hospitals in Kerala.

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