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Table Of Contents

FOREWORD
LIST OF ACRONYMS
EXECUTIVE SUMMARY
1.1 Major Political Changes in Africa
1. THE POLITICAL AND SOCIO-ECONOMIC CONTEXTS
1.2 Major Socio-economic Policies and Programmes since the 1980s
2.1 Good Governance and Public Sector Management Reforms
2. THE CONCEPTUAL FRAMEWORK
2.2 New Public Management
3.1 Interorganizational Mechanisms
3. ORGANIZATIONAL MECHANISMS FOR PUBLIC SECTOR REFORMS
3.2 Interorganizational Strategies
4.1 Decentralized Management
4. NEW PUBLIC MANAGEMENT: SELECTED APPLICATIONS
Box 1: Decentralized Management in Uganda
Box 2: Subsidiarity in Benin
4.3 Cost Recovery: User Fees and Charges
4.4 Performance Contracting
Box 4: Performance Contracting in Ghana
4.5 Accrual Accounting
4.6 Commercialization
Box 6: Commercialization in Africa – Ethiopian Airlines
4.7 ICTs in Public Service Delivery
Box 7: ICTs in Secondary Schools in Senegal
Box 8: Supporting Free and Fair Elections in South Africa
4.8 Public Reporting
Box 9: Public Reporting in Mauritius
4.9 Citizens Charter
Box 10: Fundamental Principles of the African Public Service Charter
5.1 Institutional Capacity
5. CHALLENGES TO PUBLIC SECTOR MANAGEMENT REFORMS
5.2 Multiple Accountability
5.3 Declining Public Service Ethics
5.4 Access to ICTs
6.1 Total Quality Management
6.2 Organizational Strategic Management
6.3 Training and Human Resource Capacity Building
7. CONCLUSIONS AND RECOMMENDATIONS
REFERENCES
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Public Sector Mangt

Public Sector Mangt

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Published by Mỹ Hạnh

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Published by: Mỹ Hạnh on Oct 20, 2010
Copyright:Attribution Non-commercial

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11/04/2011

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