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Table Of Contents

Part One Managing your email before it manages you
3 Email IT fitness
3.2 What is email IT fitness?
3.3 Levels of email IT fitness
3.4 Case histories
3.5 Bronze to gold – key differences
4 Assessing your email IT fitness
5 Boosting your email IT fitness
5.2 The game plan
5.3 Sources of help
5.4 Picking the right resource for me
5.5 The winning email IT fitness mind
5.7 Maintaining peak performance
5.8Summary
6 Auditing your inbox
6.2 The QSPER process
7 Managing stress in the email office
7.2 How the email office causes stress
7.3 What is stress?
7.4 Symptoms of stress – the downward slope
Part Two You and your team in the email office
8 Two people, one inbox: working with your PA
8.2 Three options for working with your PA
8.3 Working with your PA: self-assessment exercise
8.4 Overall assessment
8.6 The chauffered approach
8.7 Named drivers
8.8 Owner drivers
8.9 Two people, one set of archives
9 Communicating in the email office
9.3 Case study
9.5 Implementing the organization’s email policy
9.6 Writing a good email
10 Email on the move: a necessity or an option?
10.1 Introduction
10.2 The case for email on the move
11.1 Introduction
11.2 Range of devices
11.3 Handling your emails
11.4 Connectivity
11.5 Security
11.6 In reality – case histories
Part Three The corporate perspective
12 Organizational fingerprints in the inbox
12.1 Introduction
12.2 Words about culture
12.4 Comparisons
13 The email gender gap
13.1 Introduction
13.2 The differences
13.3 What does this tell us?
13.4 How macho are you about email?
13.5 How can we work together even better?
14 Decision making in the email office
14.1 Introduction
14.2 Corporate decision making
14.3 The impact of email on decision making
15 Technology to manage corporate email traffic
15.1 Introduction
15.2 Email management technology
15.4 Benefits
15.5 Is your organization at risk?
16 Ways of creating email best practice
16.1 Introduction
16.2 Heading for email best practice
16.3 Lessons from other organizations
16.4 Keys to success
17 The email citizen’s charter for best practice
17.1 The Nine Ps of Email Best Practice
17.2 How well does it work?
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Managing in the Email Office Computer Weekly Professional.9780750656986.33892

Managing in the Email Office Computer Weekly Professional.9780750656986.33892

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Published by npsarathy1979

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Published by: npsarathy1979 on Oct 21, 2010
Copyright:Attribution Non-commercial

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07/26/2014

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