Part One Managing your email before it
3 Email IT fitness
3.2 What is email IT fitness?
3.3 Levels of email IT fitness
3.4 Case histories
3.5 Bronze to gold – key differences
4 Assessing your email IT fitness
5 Boosting your email IT fitness
5.2 The game plan
5.3 Sources of help
5.4 Picking the right resource for me
5.5 The winning email IT fitness mind
5.7 Maintaining peak performance
6 Auditing your inbox
6.2 The QSPER process
7 Managing stress in the email office
7.2 How the email office causes stress
7.3 What is stress?
7.4 Symptoms of stress – the downward slope
Part Two You and your team in the email
8 Two people, one inbox: working with
8.2 Three options for working with your PA
8.3 Working with your PA: self-assessment
8.4 Overall assessment
8.6 The chauffered approach
8.7 Named drivers
8.8 Owner drivers
8.9 Two people, one set of archives
9 Communicating in the email office
9.3 Case study
9.5 Implementing the organization’s email
9.6 Writing a good email
10 Email on the move: a necessity or
10.2 The case for email on the move
11.2 Range of devices
11.3 Handling your emails
11.6 In reality – case histories
Part Three The corporate perspective
12 Organizational fingerprints in the
12.2 Words about culture
13 The email gender gap
13.2 The differences
13.3 What does this tell us?
13.4 How macho are you about email?
13.5 How can we work together even better?
14 Decision making in the email office
14.2 Corporate decision making
14.3 The impact of email on decision making
15 Technology to manage corporate
15.2 Email management technology
15.5 Is your organization at risk?
16 Ways of creating email best practice
16.2 Heading for email best practice
16.3 Lessons from other organizations
16.4 Keys to success
17 The email citizen’s charter for best
17.1 The Nine Ps of Email Best Practice
17.2 How well does it work?