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Table Of Contents

Foreword
Introduction
1. Background
2. Why is this guide relevant?
Figure 1: A holistic view of knowledge and learning tools
3. Overview of the tools
Strategy Development
1. The Five Competencies Framework
2. Knowledge Audits
3. Social Network Analysis
4. Most Significant Change (MSC)
5. Outcome Mapping
6. Scenario Testing and Visioning
Management Techniques
7. The SECI Approach
Figure 4: The SECI approach
8. Blame vs Gain Behaviours
9. Force Field Analysis
Figure 5: Force field analysis example
10. Activity-based Knowledge Mapping
Figure 6: Process mapping template
Figure 7: Activity-based mapping template for preparing bids
11. Structured Innovation
12. Reframing Matrix
Figure 9: Reframing matrix example: a new programme not fundraising effectively
Figure 10: The Four Ps
Collaboration Mechanisms
13. Teams: Virtual and Face-to-Face
14. Communities of Practice
Figure 11: Communities/networks compared with other collaborative mechanisms
15. Action Learning Sets
Figure 12: Action learning set process
16. Six Thinking Hats
17. Mind Maps
Figure 13: Mind mapping process
Figure 14: Mind maps in Tanzania
18. Social Technologies
Table 6: Story template for use in workshop process
20. Peer Assists
21. Challenge Sessions
22. After Action Reviews and Retrospects
23. Intranet Strategies
24. Email Guidelines
Figure 15: Procedure for dealing with email
Capturing and Storing Knowledge
25. Taxonomies for Documents and Folders
26. Exit Interviews
27. How To Guides
29. Blogs
Figure 17: The blogging process
30. Shared Network Drives
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Ken

Ken

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Published by sapuser

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Published by: sapuser on Oct 24, 2010
Copyright:Attribution Non-commercial

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05/23/2012

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