Change

Region

Tamil Nadu
Need assistance or want to share your Airtel experience with us? Here are 4 simple ways
to do that:

Call us
In case you are calling from Airtel mobile, please contact us on 121 for
queries like Scheme/Bill Plan/VAS Information ; on our Toll free Customer
Care Number 198 for complaints or service requests like Provisioning, Billing
& Metering issues, Allocation of Tariff Plan, Account Updation, ISD, STD,
Roaming Activation, VAS Deactivation, Service Termination, Security
deposit Refund. For Activating any Value Added Service, SMS START to
121. In case calling from any other number, please call us at:
9894012345 for Postpaid
9894198941 for Prepaid

Mail us
Email your questions, comments or suggestions to us at 121@airtelindia.com
and we will get right back to you. Mention your mobile no. like 9810012345
in the subject of the mail without any space or any special characters between
the digits for a quick response.

Grievance Addressal
Nodal Officers
We aim to resolve all complaints at the first point of contact. In case you don't get
satisfactory resolution of your query / complaint at the customer service centre you
can get in touch with our Nodal officers with your complaint reference number and
details of grievance.
Working Hours: Monday to Friday; 9:30 am to 6:30 pm
Turn Around Time: 10 days
Appellate Authority
In case you are not satisfied with the resolution given by our Nodal officers, you may
get in touch with Appellate Officers within 3 months of resolution after the expiry of
the complaint resolution time limit specified by the Nodal Officer.
To appeal please download the appeal form here. To view this form correctly, you
will need Adobe
Acrobat Reader. If you do not have it yet, download it for free here.
Working Hours: Monday to Friday; 9:30 am to 6:30 pm
Turn Around Time: Within 3 months of receipt of the appeal
Status of Appeals
To check status of your appeal, please click here.
To read Manual of Practice (MOP) for serving our customers, please click here.

Features
Here are some of the many advantages that New Airtel Prepaid brings you.

Total Cost Control

Pre activated STD/ISD without deposits or rentals
Strong Network coverage
Instant Balance and Validity Enquiry
Recharge your Airtel Prepaid
Prepaid Roaming
More with Airtel Prepaid
Reach us Anytime Anywhere

Total Cost Control

You can control your Airtel Prepaid like never before. No more rentals or deposits –
simply recharge as much as you need to from as low as Rs. 10, to as high as Rs. 10,000/-.

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Pre activated STD/ISD without deposits or rentals

You can now enjoy a pre-activated STD/ISD on your Airtel Prepaid. No more paying
deposits or having a minimum balance in your account to make an STD/ISD call. Hassle-
free calls are here to stay! Click here for more information on STD/ISD rates in your
circle new.

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Strong Network Coverage

Enjoy complete clarity when calling with Airtel’s world-class technology and
unbreakable network coverage that spans over 23 circles across the country.

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Instant Balance and Validity Enquiry

Your account balance is updated on the screen of your handset at the end of each
chargeable call. You can also call 123 from your mobile phone and listen to the voice
announcement or simply dial *123#, press 'OK' or 'YES' button and your account balance
will be displayed on the screen of your handset.

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Recharge your Airtel Prepaid

Recharging is Easy. The calling value on your card keeps reducing as you make calls or
use any other chargeable service. Choose the Airtel Prepaid Recharge Coupon that’s right
for you, from a variety of tailor– made recharge coupons with different denominations,
which are available at a number of outlets across your city. Simply follow the procedure
mentioned below, to recharge your phone.

Gently scratch the silver panel on the reverse of the recharge card for a 16-
digit number.
Call '123' and choose your preferred language.
Follow the voice announcement and enter the 16-digit recharge number, when
requested.
Your prepaid account will be automatically recharged by the calling value
amount and validity of your coupon.

Click here to find the Airtel Recharge Coupon Options that suits your requirement.

More Recharge options:

Flexible recharge voucher

This unique recharge voucher gives you the option to choose between validity or
talktime, as per your need.

Easy Recharge
Recharge your Airtel Prepaid Card electronically with value that suits your needs,
starting from Rs. 10 till Rs. 10,000. You can also recharge your Airtel Prepaid while
roaming anywhere in the country. Click here for Airtel Easy Charge options.

24-hour Recharge via ATM

Recharge your Airtel Prepaid round-the-clock at your nearest ATM. Just walk up to your
nearest ATM, insert the ATM card and enter your ATM PIN number. Select 'Mobile
Recharge / Bill Pay' from the main menu and follow the prompts to recharge your
prepaid. This recharge option is available with all leading banks.

Internet Recharge
You may log on to the Internet banking website of your bank and select the prepaid
recharge option to recharge your Airtel prepaid. Many leading banks provide Internet
based recharging.

The following recharge denominations are available nationally for recharge through Bank
website or ATM.

Denomination Calling value

Proc Fee Rs Service tax Rs Validity Days
Rs Rs
50 43.33 2.0 4.67 30
100 88.66 2.0 9.34 30
 200 179.32 2.0 18.68 30
300 269.99 2.0 28.01 30
500 451.31 2.0 46.69 30
1000 904.62 2.0 93.38 30

You can also recharge with Rs.99 Lifetime Prepaid Plan to enjoy Lifetime Validity. Free
airtime of Rs.10 available with this recharge.

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Prepaid Roaming
Airtel Prepaid comes preactivated with 'National Roaming', so you stay connected no
matter wherever you are. You can also send or receive MMS, check your email and
access other GPRS services while roaming in India as you would in your own city. While
traveling abroad you can receive calls & send or receive SMS.
For coverage & charges while roaming, click here
In case you are not able to login to any network while roaming,
please follow these instructions:

Go to "menu” option of your mobile.

Select Network option (Can be a sub option in setting, depending on the
handset you use)..
Select "Manual" network.
Select desired network.

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More with Airtel Prepaid

Airtel brings you, a wide range of Services that will change the way you communicate.
Try them and discover a whole new world of fun and excitement.

Call management Services

Call waiting, call hold, call divert and Caller Line Identification Presentation– all with
your Airtel prepaid connection.

Voice Mail
When your handset is switched off, or you’re too busy to answer the phone, Airtel
Voicemail will answer your calls and record a message. The best part is that there's no
extra monthly cost for setting up Voicemail - you just pay for the phone call when you
use the service.

SMS (Short Messaging Service)

Send messages quickly and easily using text, if it's too noisy to talk or you don't have
much time. It's the way to share those interesting one-liners, important reminders and rib-
tickling jokes, with anyone, anytime, anywhere in the world.

Subscription Alerts
Get regular alerts on news, jokes, business, health and films on your Airtel mobile phone
with Subscription Services. SMS <SUB NEWS> to 53333 for News, <SUB JOKE> for
Jokes, <SUB BIZ> for Business News, <SUB SPO> for Sports Alerts & <SUB
VAASTU> for Vaastu tips.

MMS (Multi-media Messaging Service):

Jazz up your messages with pictures, images and video clippings, with MMS from Airtel!
To activate MMS on your phone, SMS 'MMS' to 56465 and save service settings.

Airtel Live
Make your mobile the most happening entertainment destination with Airtel Live Airtel
brings you the latest in entertainment and information services, right on your phone!
Airtel Live WAP Services: Download the latest ring tones, games, wallpapers, videos
and much more. You can also get news clips, watch live TV and download full songs on
you phone. To get Airtel Live settings on your phone, SMS 'Live' to 56465 and save the
settings that you receive as your preferred connection. Airtel Live Portal can be accessed
from you GPRS enabled phone, by sending a SMS 'FUN' to 56465.
Airtel Live Voice Services: Just Dial 56465, and name the service. For e.g. say ring
tones to download your favorite ring tones. You can also choose a variety of content
options like Live Cricket Commentary, latest National / International News, Movie
Reviews or Stock Market Updates.
Airtel Live SIM Services: Access loads of fun content and exciting services like cricket,
stocks, on your phone at the touch of a few buttons with Airtel Live SIM based Services
on your SIM card menu. To download new services on your Airtel SIM, choose the
"What's new" option under the "Airtel services" menu.
Airtel Live SMS Services:You can enjoy a host of services by sending a keyword as an
SMS to 56465! Choose Astrology / Horoscope, Cricket, Bollywood / Hollywood / Indi
Pop Ring tones. In case you need assistance SMS, Help to 56465.

Hello Tunes
Tired of that boring old ‘tring tring’ on your phone? Now when a friend calls, make them
groove to the hottest new tracks burning up the music charts with Hello Tunes from
Airtel! Choose from a library of over 80000 songs from more than 16 languages. Whats
more, copy any Hello tune you like by simply pressing ‘*’ on your phone when the Hello
Tune is playing on your friends phone. Click here for more information on Hello Tunes.

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Reach us Anytime Anywhere

In case you need assistance, dial '121' - our number, accessible from anywhere in the
country, even while roaming. You can also send us an SMS to 121 or mail us at
121@airtelindia.com.
*In case of email, mention your mobile no. like, 9810012345, in the subject of the mail
for a quicker response.

Roaming
Airtel recognizes your accessibility needs. Keep in touch with your business partners,
friends and loved ones through our extensive coverage of more than 400 roaming
partners in over 200 destinations worldwide. You can be sure of enjoying the best
coverage wherever you go. After all, home is just a phone call away.

Roaming Services include:

National Roaming International

Make or receive calls from Stay connected with those who
anywhere in India. matter around the world.

Know More Know More

Services
Change
region

Select
» View All
Service
Service Type of Prepaid
Description How to Access
Name Services Charges
10 Rs GPRS Optional Customer will get 100MB free Activation - -
Pack(limited internet browsing. Valid for 3 dial
Offer) Days.Post validity, customer *567*12#
will be automatically Deactivation
deactivated and will be pushed - dial *567#
to Zero Rental Plan. Offer
applicable for Select customers
and same will be communicated
via SMS.Start date 28/04/2010
End Date - 28/05/2010
 Find an Airtel store near
to you

Select
» View All
Service
Service Type of Prepaid
Description How to Access
Name Services Charges
10 Rs GPRS Optional Customer will get 100MB free Activation - -
Pack(limited internet browsing. Valid for 3 dial
Offer) Days.Post validity, customer *567*12#
will be automatically Deactivation
deactivated and will be pushed - dial *567#
to Zero Rental Plan. Offer
applicable for Select customers
and same will be communicated
via SMS.Start date 28/04/2010
End Date - 28/05/2010

Find an Airtel store near

to you

Services
Change
region

Select
» View All
Service
Service Type of How to Prepaid
Description
Name Services Access Charges
98 Unlimited On RC 98 - Rs
GPRS Pack Usage Monthly Rental: Rs.98 98.00
Day and Night unlimited
Internet usage( up to 2GB
free).
Validity: 30 days
 Post Free Usage: 30paise /
50KB
Mode of Recharge: LAPU

Find an Airtel store near

to you

NATIONAL ROAMING
Airtel's Roaming service allows you to use your mobile phone to make or receive
calls from almost
anywhere in India.

Choose Your
Region
Choose Your
Visiting Region
Tariffs
Expand AllCollapse All

• MONTHLY RENTS
o
National Roaming Nil
• OUTGOING CALLS
o
Local Calls Rs. 1.00
to Mobile Phones / Fixed Phones
STD Calls Rs 1.50
to mobile phones / Fixed Phones
ISD Calls

For revised ISD tariffs ,click here

• INCOMING CALLS
o
From Anywhere Rs. 1.00
• SMS
o

Local Rs. 1.50/SMS

National Rs. 1.50/SMS
International Rs. 5/SMS