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Managerial Skill Development

Managerial Skill Development

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Published by Sasi Kumar

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Published by: Sasi Kumar on Oct 28, 2010
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UNIT-I
LISTENING SKILLS
1
OVERVIEW OF LISTENING
 
UNIT 1LISTENING SKILLS
1.1
AN OVERVIEW OF LISTENING:
Listening is an art which requires 3 A (Attitude, Attention, Adjustment) that can be learned by practice,
 
it is virtually impossible to think of a task that does not requirehearing, which most people are able to do. However, people do not always listen. The twoterms, listening and hearing, are often used interchangeably but mean very different things.The majority of the population is born with the ability to hear, but not to listen.There are several reasons that people do not or cannot listen or remember, ranging from physical conditions to cultural beliefs. Since the beginning of mankind, the skill of listeninghas been necessary to communicate, relay messages and obtain information. Before 3200 BC,when writing was first used by cultures such as the Sumerians or Egyptians, listening to people speaks and repeating the message was the only way to communicate.When interacting, people often are not listening attentively to one another. Theymay be distracted, thinking about other things or thinking about what they are going to saynext, and to avoid this listener must actively listen.Active listening means a structured way of listening and responding to others. Itfocuses attention on the speaker. Other than one’s dislikes and likes are important in order tofully attend to speaker. While listening it’s important to listen to speaker’s behaviour and body language, since they communicate through both verbal and non-verbal communicationlike posture, gesture, signs and symbols.Listening does not mean to agree with the speaker but need to state what wascommunicated. The active listener should be able to describe underlying emotions in whathas spoken. Active listening is used in many areas like interviews, counselling and journalistic settings. In groups it aids in reaching consensus.The benefits include getting people to open up, avoiding misunderstanding,resolving conflict and building trust. It’s a huge part of everyday life in organisation,individual society and quality of life.in offices the employees listen to the instructions of thesuperiors of what they have to do? At colleges the students listen to the teachers for information that are expected to understand for quizzes and tests to summarize the activelistening plays a huge role in human communication.
2
 
But what is listening?
Listening involves a collage of skills:
Predicting
Guessing
Reflection
Recognizing connectors
Recognizing discourse markers
Understanding intonation
Summarizing
Identifying relevant and irrelevant points
Understanding inferencesListening happens in all aspects of life. We listen to each other talk, to gossip on thestreet, to sermons, to advertisements, to lectures, to music and in all kinds of situations. Onemust be able to listen to material in whatever form and however fast it is presented!Students listen in different ways and for different reasons throughout the school day. Theylisten to directions, they talk with their friends, they listen to stories, they listen to game rules,they listen to announcements, etc. Each of these situations requires a different type and levelof listening skills.
Types of listening:
There are four general types of listening that occur:
Inactive listening
:Inactive listening is simply being present when someone is speaking, but notabsorbing what is being said.
 Example
: Imagine attending a conference session that has nointerest or applicability to you. You will be there physically, but not mentally.
Selective listening
:Selective listening is hearing what you want to hear or what you expect to hear instead of what is being said.
 Example
: In your ninth grade English class, Duane always doeshis homework. One day you ask students individually who turned in an assignment, andDuane replies that he did not do it. You move on to the next student without comment untilanother student complains that it’s not fair that Duane gets excused from doing theassignment.
Active listening
:
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