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Managing Customer Service-1

Managing Customer Service-1

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Published by imad rehman

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Published by: imad rehman on Oct 29, 2010
Copyright:Attribution Non-commercial

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06/14/2013

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1
CUSTOMER CUSTOMER RELATIONSHIPRELATIONSHIPMANAGEMENTMANAGEMENT
 
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Those with a positive attitude and a cheerful outlookThose who can allow customers to be right (even onthe occasions when they are not)Those who genuinely enjoy working with and forother peopleThose with the ability to put the customer on ³center stage´ Those who view their job primarily as a humanrelations profession
Service Winners«..Service Winners«..
 
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Service is«.Service is«.
C
ustomers in a restaurant want more than a meal
G
uests in hotels want more than a room
C
lient in a transaction want more than a settlement
C
ustomer want more that just the product orservice that is offered ±they also want to betreated well

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