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Questionnaires on Maruti

Questionnaires on Maruti

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Published by jhon_lovs

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Published by: jhon_lovs on Oct 30, 2010
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10/30/2010

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A Study on
Customer Relationship Management for Maruti Suzuki in HyderabadSUBMITTED BY:Ajay Pratap VermaTPS-A (18003)UNDER THE ESTEEMED GUIDANCE OFDR. P.V.S. Sai(PROFESSOR&DIRECTOR-TRAINING AND CONSULTANCY)SIVA SIVANI INSTITUTE OF MANAGEMENTSECUNDERABAD(2009-11)
 
Q
uestionnaires:
 Name: ________________________________Sex: -Male/ Female Status: -Single/MarriedAge (in Years): 18-30 30-40 40-50 above 50Occupation: Student Professional Govt. Employee Businessman Home Maker 
Q
.No.1:-
Do you have any Maruti Suzuki four wheelers?
Ans-
(a) Yes (b) No
 
Q
.No.2:-
Which Maruti Model do you have?
Ans-
(a) Maruti 800 (b) Maruti Swift (c) Maruti Wagon-R (d) Maruti Alto
 
e) Others
 
Q
.No.3:-
Which Version do you have?
Ans-
a) Petrol b) Diesel c) LPG or GAS
 
Q
.No.4:-
What features do you like most in Maruti?
Ans- (
a) Price (b) Quality (c) Services (d) other 
Q
.No.5:-
What is the performance of your Car?
Ans:
a) Excellent b) Very Good c) Good d) poor 
Q
.No.6:-
After Servicing your vehicles delivered at the promised time?
 
Ans:
a) Yes b) No
Q
.No.7:-
What rank you will give to your company as for the satisfaction level 1 is the highest 5is the lowest rank of sati-factionary level?
 Ans
- (a) 1 (b) 2 (c) 3 (d) 4 (e) 5
 
Q
.No.8:-
Which type of repot shared between you and your dealer?
 Ans-
(a) Excellent (b) Very Good (c) Good (d) Poor 

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