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Operations Management- Stevenson - Ch04_ppt

Operations Management- Stevenson - Ch04_ppt

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Published by Sid Black

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Categories:Types, Business/Law
Published by: Sid Black on Oct 31, 2010
Copyright:Attribution Non-commercial

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09/16/2013

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McGraw-Hill/Irwin
Copyright © 2007 by The McGraw-Hill Companies, Inc. All
4
4
Product and
Service Design
4-2
Learning Objectives
Learning Objectives
Explain the strategic importance of product
and service design.
List some key reasons for design or
redesign.
Identify the main objectives of product and
service design.
Discuss the importance of standardization.
Discuss the importance of legal, ethical,
and environmental issues in product and
service design.
4-3
Learning Objectives
Learning Objectives
Briefly describe the phases in product design and
development.
Describe some of the main sources of design
ideas.
Name several key issues in manufacturing design.
Name several key issues in service design.
Name the phases in service design.
List the characteristics of well-designed service
systems.
Name some of the challenges of service design.

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