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NO BARGAIN
Comcast andthe Future of Workers’Rights inTelecommunications
AMERICAN RIGHTS ATWORK
“They made ‘bargain’ a dirty word.”
—
A
NONYMOUS
C
OMCASTEMPLOYEE
NO BARGAIN
i
Preface
by Thomas A. Kochan
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ii
Introduction
The Rise of Cable and Implications for Telecom Jobs . . . . . . . . .
1
Chapter
1
The Significance of Unions in Establishing Middle Class Telecom Jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4
Chapter
2
Working Conditions at Comcast:
A Case for Collective Bargaining
. . . . . . . . . . . . . . . . . . . . . . . . . . . .
10
Chapter
3
Taking Plays from the Unionbusting Handbook:
How Comcast Could Change Labor Relations in Telecom
. . . . . . . . . . . . . .
14
Chapter
4
Making Social Choices about Fair Labor Practices . . . . . . . . . .
23
No Bargain: Comcast and the Future of Workers’ Rights in Telecommunications
, © June 2004By Julie Martínez Ortega, Research Director, American Rights at Work Preface by Thomas A. Kochan, George M. Bunker Professor of Management and Co-Director MIT Workplace Center,Massachusetts Institute of Technology We would like to express our gratitude to the workers who shared their stories with us. Thanks to American Rights at Work staff Liz Cattaneo, Kimberly Freeman, Erin Johansson, Mary Beth Maxwell and interns Paul Musselwhite andKristen Kuriga who contributed to the research, writing and editing of this report. Thanks to Earl Dotter for photo-graphs on pages 5 and 17, researcher Logan Worsley, and the design team at GO! Creative.
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