PENGUCAPAN

AWAM

CIK KAMALA PAI

 Pengenalan
 Proses berkomunikasi antara pengucap
dengan kumpulan sasar.
Melibatkan proses dua hala.
Membolehkan berlakunya berpindahan
idea dan perasaan secara berkesan
daripada pengucap kepada pendengar.
 Pengucapan Awam
 Pada akhir syarahan ini, para peserta akan dapat:
•Pendedahan kepada prinsip-prinsip
asas pengucapan awam.
•Meningkatkan keyakinan diri bila
berucap di khalayak ramai.
•Mempelajari teknik pengucapan yang baik.
 Definisi
 Satu ucapan yang formal di depan audiens
 Merupakan satu proses berkomunikasi
antara seorang pengucap dengan
sekumpulan pendengar. (hadirin)
 TujuanPengucapan
Awam
 Memaklum
 Mempengaruhi
 Memberi Inspirasi
 Menghibur
Proses Komunikasi Dlm.
Pengucapan Awam
 Pengucap
 Pendengar
 Situasi
 Mesej
 Saluran
 Maklumbalas
 Gangguan
 Jenis Ucapan
 Impromtu
 Ucapan yang dihafal
 Manuskrip
 Extemporaneous
 Pengucapan Awam Dan
Perbualan
Persamaan Perbezaan
• Idea perlu disusun • Idea lebih tersusun.
terdahulu. • Memberi penekaan kepada
• Mesej perlu di sesuaikan penggunaan bahasa yang baik.
dengan pendengar. •Corak di rancang dan di kawal
• Maklumbalas. oleh pengucap.
 Komunikasi Tanpa
Lisan
 Pakaian
 Pertembungan mata
 Pergerakan
 Struktur Ucapan
Menarik minat dan perhatian
 Bercerita
 Menggunakan “Quotations”
 Mengemukakan soalan
 Menggunakan bantuan visual
 Teknik-teknik lain
 Struktur Ucapan
Mengarahkan perhatian/minat hadirin
 Berikan preview kandungan utama
 Berikan latarbelakang
 Perkukuhan kredibiliti
 Tubuh Ucapan
 Tujuan umum
 Tujuan khusus
 Mesej utama
 Isi penting
 Bahan penyokong
 Persediaan Ucapan
 Analisa hadirin
 Pemilihan tajuk
 Pengumpulan maklumat
 Tentukan tujuan
 Tuliskan tujuan umum, tujuan khusus, mesej utama,
isi/idea penting, bahan penyokong, penutup
 Suaikan dengan susunan ucapan
 Pindahkan ke dalam kad peringkatan
 Latihan
 Penyampaian
 Kegunaan Alat-Alat
Visual
 Use visual aids sparingly
 Use visual aids pictorially
 Present one key point per visual
 Make visual big enough to see
 Make visuals attractive
 Avoid misellaneous visuals
 Pengguaan Alat Alat
Visual
 Use KISS Principle
 Choose the correct type of chart.
 Use appropriate titles
 Refrain from talking to visual aids
 Place yourself at center stage
 Use your pointer sparingly
 Persediaan
Persembahan
 Membuat latihan persembahan dengan
• berdiri dan menggunakan alat visual.
• mengawal persekitaran
-susunan tempat duduk
-cahaya
-mikrofon
-nota
-pointers
-peralatan unjuran dalam keadaan baik
Your Image
voice level

body language
good grooming
Vital silent
gestures elements
facial expression good posture
-sitting
good carriage
-standing
 Your Image
posture & mannerism
social interactions place, time, occasions

Cloths (Ladies) Cloths(Men)

Selendang Shirt
Handbags Pants
Shoes Tie
Accessories Handkerchief
Stockings Socks
Suits
 How Do I Know What
To Wear?
1.Who are the host(s) that have invited you?
2.What do you think they will be wearing?
3.What do you feel they are expecting you to
look like when you arrive?
4.Your host determine the tone of
appropriate dress.
5.What have written on the invitation as the
“Dress Code”.
 Key Principles
1. Create colour and style balance and harmony in
our cloths and accessories.
2. Wear cloths and accessories that emphasize our
best points in our figures and avoid calling
attention to those areas of imperfections.
3. Our cloths and accessories should reflect
our personality and lifestyle, and should
appropriate and current for the occasions.
 For Women
1.When wearing “baju kurung” or “baju kebaya” stay
away from frills and large or complicated patterns. A
simple traditional “baju kurung or kebaya” is
appropriate.
2.When wearing a dress make sure there are no frills and
are not sleeveless.
3.Avoid skirt hems that creep too far above the knees-
despite the current trend. If you wear short skirts, stay
away from sheer, skin colour stocking or stocking with
floral prints. Even you wear long skirts, do wear a
knee-long socks with courtshoes.
 For Women

4. Avoid things that make visual or metal noise-

dangling earings, clicking bracelets, etc.
5. When wearing a “tudung” or scarf make sure
it blends with your outfit and not to bright or
flowery.
Membuat Penyampaian
 Guna gaya sendiri
 Yakin
 Tenang sebelum berucap jangan mula
dengan menyoal
 Jangan bercakap menghadap ke dinding
 Ketetapan waktu
Membuat Penyampaian
• Pakaian sederhana/kemas
• Tingkahlaku dalam majlis
• Kawal:-pergerakan tubuh
gerakan tangan
penggunaan postur
mimik muka
• Wujud perhubungan mata
• Tunjuk kita gemar mengucap
Pengucapan Yang Tidak
Baik
 Syok sendiri
 Pengajuk kabur
 Nenek berleteh
 Pemalu
 Wayang kulit
Asking Questions
 It is better to ask question to the group
generally.
 Select someone to answer.
 Avoid asking questions like: “Are there
any questions?”
Answering Questions
• Thanks the questioner for the question/say
it is a good one.
• Rephrase the question to show your have
understood the question, and enable
everyone else to hear what was asked.
• Answer the question to the group, and not
just the guestioner.
Answering Questions
 Check the questioner that you have
answered the question to her/his
satisfaction.
 Thank the questioner again.
Can’t Answer It?
 Either admit you can’t – people respect
others who admit they do not have all the
answers. But say you will find out
afterwards, and will tell them. Do not
forget to do so. Ask the group if anyone
can answer it.
Interruptions
 S- Stop
 T- Take control
 O- Organize the interruption
 P- Perform again
 Teknik Untuk
Mengurangkan Perasaan
Gementar/Takut
 Tarik nafas
 Relaks
 Bergerak
 Jalinkan hubungan mata yang
 Baik
 Bersedia
Penutup
 Meringkaskan idea utama
 Menggunakan quotations/pantun/cerita
 Memberi kata penghargaan dan terima
kasih
 Beredar dengan hormat dan tenang
 Yakin dengan diri
Senarai Semak Untuk
Menguji Pengucap
 Pengenalan
 Suara-nada/kelajuan/kelantangan
 Sebutan/kelancaran
 Gerak geri
 Hubungan mata
 Air-muka
 Teknik menarik perhatian
Sambung….
•Visual-kejelasan
-kesesuaian
-kreativiti
•Isi-susunan
-kejelasan
-kesesuaian dengan tajuk
Sambung….
 Penutup
 Penggunaan masa
 Pakaian
 Penilaian keseluruhan
Good speakers are not born, they
are trained.
Dale Carnegie 1921
Thank You