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My thanks go to the people behind FixMyStreet.com, BCCDIY.com, OpenlyLocal.com and ArmchairAuditor as well as all those who completed the survey into web attitudes. Special thanks also go to Hull CityCouncil for providing me with access to the data and giving me the opportunity to study this MSc in PublicAdministration.I am grateful to the various people from different public sector organisations that I spent pockets of time with at Priorsfield for sharing their experiences and providing stimulating debate. I would also like tothank the academic staff at the Institute of Local Government Studies and my supervisor Dr John Raine.Over the two years of working with Hull City Council I have been exposed to different parts of theorganisation and seen how the competing complexities of national and local government tie together. This
dissertation is the product of those experiences within the Schools’ Finance, Streetscene P
erformance, WebSteering and Private Housing teams.The author would like to thank all those concerned individuals who are going out of their way tochallenge the public sector and encourage those of us who are paid out of public funds to achieve greaterthings at work. Twitter has connected me with a geographically disparate community of public servants and
private citizens who aren’t content to maintain the status quo. They are an inspiration and their authorities
are lucky to have them either behind the scenes, or challenging from the open.My biggest thanks goes to Christine, my wife, it is not exaggerating to say that without her thisdissertation would never have been finished!