Professional Documents
Culture Documents
Instructions
Things You’ll Need:
1. Step 1
Turn off your computer and insert the Windows XP Reinstallation Disk or
boot disk into your computer disk holder.
2. Step 2
Turn your computer on and hold down the F12 key for “Boot Menu.”
3. Step 3
Use the arrow keys to move to the disk drive that your Reinstallation or boot
disk is in. For example, if you put the disk in your CD-ROM drive, then use the
arrow key to highlight “CD/DVD/CD-RW Drive” and hit the “Enter” key. This
will start the install procedure needed to repair your corrupted copy of
Windows XP. Wait until all of the install files are loaded and you see the
“Welcome to Setup” window.
4. Step 4
Press “Enter” to set up Windows XP. Press F8 to agree and then Esc for “Don’t
Repair.” You are going to repair your corrupted XP using a delete and replace
of Windows files only.
5. Step 5
Select the NTFS (New Technology File System) partition so it is highlighted.
Use the arrow keys if needed. Press the “Enter” key to set up Windows XP on
this selected partition. Press “C” to continue setup on this partition.
6. Step 6
Make sure “Leave the current file system intact (no changes)” is highlighted
and press “Enter” to continue. You will see an option that says “To use the
folder and delete the existing Windows installation in it, press L.” This is the
option you want so the existing Windows files will be deleted and the same file
location will be overwritten with a file that is not corrupted. Press “L” and
Windows will perform the repair for the entire Windows directory.
Instructions
Restore Windows XP
1. Step 1
2. Step 2
Press the “F8” key until you see the advanced startup options.
3. Step 3
Select the “Safe mode with a Command prompt” option using the arrow keys,
and then press “Enter.”
4. Step 4
If you have multiple installations of Windows XP, then select the version to
restore and press “Enter.”
5. Step 5
6. Step 6
7. Step 7
8. Step 8
9. Step 9
Review ‘Selected restore point:,‘ and then click on “Next.” Wait for the process
to complete and then restart your computer.
Sometimes, when booting your computer with Wndows XP Home Edition, you might encounter
a message that reads “NTLDR is missing. Press Ctrl+Alt+Esc to Restart” and won’t allow you to
start the system. When BIOS starts your system it needs to access the part of your hard drive
with NTLDR, or New Technology Loader, files to successfully begin loading Windows XP . If
those files are damaged, corrupted, changed location or encountered another problem, you need
to replace them by copying from the Windows XP Installation CD
Instructions
Things You’ll Need:
Windows XP Installation CD
1. Step 1
Insert the Windows XP Installation CD in your CD drive, and turn off the
computer. Turn the computer on again.
2. Step 2
Press any key on your keyboard when the “Press any key to boot from the CD”
prompt shows up.
3. Step 3
Press “R” on your keyboard after the Windows XP Setup menu appears on
your screen. This will bring you to the repair mode.
4. Step 4
Press “1″ and then “Enter” on your keyboard to get into Windows Installation
Process.
5. Step 5
Enter your Administrator password when prompted and press “Enter.” If you
do not use a password on your computer, just press “Enter.”
6. Step 6
In the command line type: copy e:\i386\ntldr c:\ and press “Enter.”
7. Step 7
Press “y” and then “Enter” to overwrite the existing “ntldr” file on your hard
drive with the new one.
8. Step 8
In the command line type: copy e:\i386\ntldr.com c:\ and press “Enter.”
9. Step 9
Press “y” and then “Enter” to overwrite the existing “ntldr.com” file on your
hard drive with the new one.
10.Step 10
Instructions
Fixing the “NTLDR Is Missing Error“
1. Step 1
Turn off your computer and insert the Windows XP Restore CD. Turn your
computer back on and wait for the message “Press any key to boot from CD…”
Press any key on your keyboard to launch the Restore program. When the
program boots, you will see an option to press “R” to restore your XP
Operating System . Press that key to begin the restore process.
2. Step 2
Press the number related to the Windows XP set up you want to fix. Typically,
this is simply the number “1″ but if you have multiple operating systems
installed, it may vary. Next you will be asked for your administrator password.
Enter your password or press “Enter” if you have not set one.
3. Step 3
Type the following set of commands into the MS-DOS prompt that will appear:
D:\ or if your DVD/CD drive is at another location enter that location such as
E:\ or F:\ then type “copy D:\i386\ntldr c:\” then press “Enter” followed by
“copy e:\i386\ntdetect.com c:\”
Press “Enter” and type “fixboot.” Press “Enter” and type “fixmbr.” Press
“Enter” and finally type “bootcfg /rebuild” and then press “Enter.”
4. Step 4
After pressing “Enter” the final time, your computer will walk you through the
steps. The options to watch for will be the system you are repairing. This will
be the same system you selected at the repair screen. Again, you will typically
only have 1 operating system to choose from. Also, you will be asked for an
“identifier.” It is suggested you type in the full name of your operating system
for easy search reasons at a later time.
5. Step 5
Allow the process to complete and then remove your CD/DVD from the
computer. Type “Exit” and press “Enter.” Your computer will not restart and
should launch right back into your Windows XP set up.
Instructions
Things You’ll Need:
1. Step 1
Install Windows XP (if it’s not already installed) on the target PC. Use an
“expendable” system, if possible, for learning and experimentation.
2. Step 2
Back up all personal documents, photos and other pertinent data if the target PC
is a work or home system. Be certain to back up all users. As a safety
precaution, verify your backup data before continuing.
3. Step 3
Place your Ubuntu install disc in your CD/DVD drive. Reboot the computer to
the CD/DVD and follow the installation instruction prompts.
4. Step 4
Choose the “Dual Boot” selection when presented with the installation options
menu. This assumes the system defaults to WinXP but gives the user the option
of booting to Ubuntu.
5. Step 5
6. Step 6
Reboot the system upon completion. The operating system selection menu,
called up by NTLDR, will now offer a choice of currently loaded operating
systems . A countdown timer ticks off the seconds for you to choose until the
default system loads.
Instructions
1. Step 1
Insert your Windows XP Pro CD into the CD drive and reboot your
computer.
2. Step 2
Press the letter “R” on your keyboard when the “Welcome” screen
appears. Be patient, getting to the welcome screen takes some time. This
will bring up the Windows Recovery Console.
3. Step 3
Enter your administrator password. If you don’t know what this is, just hit
“Enter.”
4. Step 4
Select option “1.” This screen is showing you the various Windows
installations on your computer. This is only a concern if you have a multi-
boot system, most of the time that will not be the case. If you see more than
one selection, and you are not sure which number to choose, go ahead and
select “1.”
5. Step 5
Wait for a few minutes, this process takes some time. When the recovery
console has loaded, your screen will have a command prompt or look
something like “C:\”
6. Step 6
7. Step 7
Instructions
1. Step 1
Understand the causes of missing NTLDR errors. One of the most common
reasons for an NTLDR-based startup error occurs when Windows XP attempts
to start from a hard drive that isn’t set up to launch Windows XP. For example,
you may encounter an NTLDR error if you attempt to boot from an improperly
formatted Windows XP startup disk. These errors may also be caused by
corrupt, missing hard drive data and loose hardware cables.
2. Step 2
Click the Start menu button in the lower left-hand corner of the Windows XP
screen. Select “Restart” to reboot the PC.
3. Step 3
Check that the computer’s optical media drives are empty. A major cause of
NTLDR errors is when a non-startup disk is in the CD slot and Windows XP
attempts to launch from it.
4. Step 4
Insert the Windows XP installation disk. Restart the computer. Press any key
on your keyboard during the startup process to launch the installation setup
screen. Press the “R” key on your keyboard when the Windows XP Setup
screen appears. This launches the Windows XP Recovery Console program and
a screen in which you can type command prompts.
5. Step 5
Press the “Y” key on your keyboard if the Windows XP Setup software asks for
permission to rewrite and replace the files in Step 5.
7. Step 7
Eject the Windows XP installation disk by pressing the Eject button on the
front of your computer. Type “exit” (without quotation marks) in the command
prompt window to close the Setup software, then press the Enter key on your
keyboard to restart the PC. Windows XP will now launch without missing
NTLDR errors.
Instructions
1. Step 1
2. Step 2
3. Step 3
Enter the basic input/output system, or BIOS, by pressing the appropriate key
for your computer or motherboard. Configure the “Boot” options to boot from
CD first. This process will vary. Please consult your support documentation if
you are unsure of how to enter the BIOS.
4. Step 4
5. Step 5
6. Step 6
Press the “R” button to enter the Recovery Console from the Windows XP
“Welcome to Setup” screen.
7. Step 7
8. Step 8
9. Step 9
Instructions
Things You’ll Need:
Windows XP CD
1. Step 1
Start Windows. Log in using the “Administrator” account, or an account with
administrative privileges.
2. Step 2
Click the “Start” button, then click “Run.” In the window that appears, type
“cmd” without quotation marks and hit “Enter.” This will launch the Command
Prompt.
3. Step 3
Type ” sfc /scannow ” into the Command Prompt, and hit ” Enter .” This will
run the System File Checker, which will scan every Windows system file and
replace those that are damaged. Be prepared to insert the Windows XP CD if
prompted. When the process is complete, close the Command Prompt.
Instructions
1. Step 1
Insert your Windows XP installation CD or recovery disc, and restart the computer.
Instead of attempting to boot Windows as it normally would, the computer will give you
an option to boot from the CD. Press a key when prompted, then wait for the setup
program to load.
2. Step 2
Press the “R” key on the “Welcome to Setup” screen. This will cause the CD to launch
the Recovery Console instead of attempting to install Windows XP on your computer. If
you have an administrator password on your copy of XP, then you will need to enter it in
order to log in to the Recovery Console.
3. Step 3
Choose the installation of Windows XP that you want to repair (generally the only
option). Wait for the command prompt to appear, then enter “fixmbr.” Press “y” when
prompted to let the FixMBR utility overwrite the corrupted bootloader with a new copy.
4. Step 4
Remove your XP disc or recovery disc, then type “exit” into the command prompt. The
exit command should cause the computer to reboot, allowing the computer to load the
new bootloader file and then continue Windows XP startup as normal
Instructions
1. Step 1
Launch Winnt32.exe. Do this by clicking “My Computer,” then the “C:” drive, and select
folder “i386.” Navigate to file “Winnt32.exe” and double-click it.
2. Step 2
Hit any key when the Windows Setup page appears. It will ask you to press any key if
you want to continue.
3. Step 3
Select “Launch Setup” instead of the “boot legacy operating system.” It is the boot legacy
option that has been creating the “disk read error.” Once you have selected “Launch
Setup,” follow the remaining prompts to complete the reinstallation. The error message
will now no longer appear.
Instructions
1. Step 1
Insert the Windows CD into your computer and restart the machine. Press any key as the
computer loads to boot from CD.
2. Step 2
Hit “Enter” to begin the installation procedure. Select the “F8″ key to accept the EULA.
3. Step 3
Highlight your Windows installation from the list onscreen and press “R” to commence
the repair operation, fixing your boot problem.
4. Step 4
Instructions
1. Step 1
If you don’t see administrative tools: Right click ‘my-computer’ > select manage >
services
2. Step 2
3. Step 3
Locate start up type. Set to DISABLED
Click APPLY or OK
Instructions
1. Step 1
Put your computer in safe mode by turning it on, tapping F8 immediately and selecting
“Safe Mode.”
2. Step 2
3. Step 3
Put your Windows installation disc in the drive, while you are at the blue screen.
4. Step 4
5. Step 5
Restart the computer and start tapping F12, which will bring you to the “Boot Menu.”
6. Step 6
Select boot from CD or DVD, which will allow you to boot from your Windows XP
installation disc.
7. Step 7
Instructions
1. Step 1
Insert the CD or DVD into the drive and reboot the machine. When you’re prompted,
press any key to boot into the installation menu.
2. Step 2
Press R” on the keyboard to choose the repair console. Press “1.” This action prompts
you for the administrator password.
3. Step 3
Enter your administrator password. This password was created when you installed
windows. Press “Enter.” You will see the command prompt, usually “C:>.”
4. Step 4
Type “copy d:\i386\ntldr c:\” into the command prompt. Replace the “d” with the drive
letter for your CD or DVD drive if it is different. This copies the NTLDR file from the
installation disk to the hard drive.
5. Step 5
Remove the Windows installation disk from the drive and reboot your machine.
Instructions
Internet access
Administrator access
Uninstall CleanSweep
1. Step 1
2. Step 2
3. Step 3
4. Step 4
5. Step 5
6. Step 6
7. Step 1
8. Step 2
9. Step 3
10. Step 4
Find and double-click “Windows XP Hotfix — KB834707.”
11. Step 5
Follow the prompts on-screen to remove the file. Click “Finish” and allow Windows to
restart.
12. Step 6
Return to Add/Remove Programs after the computer reboots by following Steps 1-3.
13. Step 7
Double-click “Windows XP Service Pack 2,” and follow on-screen directions to remove
the service pack.
14. Step 8
15. Step 9
16. Step 10
Instructions
1. Step 1
2. Step 2
Double-click “Add and Remove Programs.” Check the box marked “Show Updates.”
3. Step 3
Scroll through the XP security updates until you find update KB942615. Click on this
update.
4. Step 4
1. Step 1
Click “Start,” open “All Programs,” then “Accessories” and navigate to “System Tools.”
Under this menu, open “Disk Cleanup.” Disk Cleanup will scan the hard drive for files
it can compress, or reduce in size, and old and unneeded files it can remove. After the
scan finishes, check the boxes next to the items you choose to delete. (You can remove
them all without affecting essential functions.) Click “OK” to begin the deletion process.
If Disk Cleanup has never been used on a computer, or if there are many files to remove
and compress, the process may take several hours.
2. Step 2
Return to the “System Tools” menu and open the “Disk Defragmenter” program. This
program scans the hard drive for file fragments and pieces them together, making it easier
for the computer to access them and in turn reducing the time needed to open files and
run programs. Select the “C” drive (or whichever letter coincides with the computer’s
main hard drive) and then click “Defragment.” This process also may take several hours
depending on the degree of problems.
3. Step 3
Open “My Computer,” then right-click on the hard drive (generally the “C” drive) and
click “Properties.” Click the “Tools” tab, then click the “Check Now” button under the
“Error-checking” category. Check both boxes under the “Check disk options” title, then
click “Start.” This utility checks the entire hard drive for any errors or problems, then
automatically corrects them. If there are errors, correcting them can help improve the
computer’s performance.
4. Step 4
Click “Start,” then click “Run” and type “msconfig” in the dialog box. Click the
“Startup” tab, then view the list of startup items. These items are set to run automatically
when the computer is started and a user logs in. Uncheck the box next to applications you
want to disable, then click “OK.” The computer may have to be restarted in order for the
changes to be finalized.
How to Remove Scvvhsot.Exe
Scvvhsot.Exe is an executable file downloaded and installed by the W32.Blastclan worm. When
the worm is installed, it spreads by copying the Scvvhsot.Exe file and other malicious files to the
Windows directory registry. The W32.Blastclan worm attempts to disable various security-
related programs and ends all cmd.exe windows. To completely remove Scvvhsot.Exe, you must
remove W32.Blastclan and all its associated files and registry values to ensure that it does not
reinstall on your computer.
Instructions
1. Step 1
Print these directions because you will have to restart your computer.
2. Step 2
3. Step 3
Click the Windows “Start” button and click the “Control Panel.” Double-click “System”
and click the “System Restore” tab. Place a check on “Turn off System Restore” and
click “OK.” Restart your computer.
4. Step 4
Launch your anti-virus program after your computer has restarted and click the “Update”
button to install any new virus or spyware definitions. If you don’t have an anti-virus
program, download and install AVG Anti-Virus free (See Resources). Launch your
program after it has installed and click the “Update” button to install all new updates.
5. Step 5
Perform a full system scan and remove all the files detected as “W32.Blastclan.” Close
your anti-virus program.
6. Step 6
Click the Windows “Start” button and click “Run.” Type “regedit” (without quotes) and
click “OK” to open the registry window
7. Step 7
Click the “HKEY_CURRENT_USER” folder on the left and click “Software.”
Click”Microsoft” and click “Windows.” Click “CurrentVersion” and click “Run.” On the
right panel delete the value “Yahoo Messenger” = “%System%\scvvhsot.exe.”
8. Step 8
9. Step 9
Click the Windows “Start” button and click the “Control Panel.” Double-click “System”
and click the “System Restore” tab. Remove the check from “Turn off System Restore”
and click “OK.” Restart your computer to complete the removal process
Explorer.exe is the file that runs Windows Explorer; this file runs the graphical interface or
“point-and-click” nature of the Windows operating system. When explorer.exe corrupts, you
may not be able to use your task bar, the “Start” menu or see any icons on your desktop.
Naturally, this is very burdensome for the computer user, as it’s difficult to run any programs–
even to try to fix the problem.
Instructions
Windows Installation CD
Windows Bootup CD or DVD
1. Step 1
Click on the “Start” menu and type “cmd” in the “Search” prompt. When cmd comes up
in the results, right click on it and scroll down to “Run as administrator.” Type in any
necessary password and click “Continue.” If cmd opens, skip to step 5. If you do not have
a “Start” menu available, move on to step 2.
2. Step 2
Boot from your Windows Bootup CD or DVD by inserting your CD or DVD, starting
your computer, hitting F2 (or Del) as the computer boots up to bring up the BIOS, and
selecting your CD/DVD player as your Boot Device Priority instead of your hard drive.
Exit the BIOS to start your computer boot up.
3. Step 3
Click “Next,” then “Repair Your Computer,” choose your Operating System from the
list, click “Next,” and then click “Command prompt .”
4. Step 4
Type “SFC.EXE /scannow /offbootdir=c:\ /offwindir=c:\windows” and hit “Enter.” Let
the process run. Once it is complete, restart the computer, go back into BIOS, restore the
hard drive to the top Device Priority position and try to start up Windows. If it starts up
but Explorer is still causing trouble, go to Step 5.
5. Step 5
Insert your Windows Installation CD. Type “sfc /scannow” in the command prompt and
hit “Enter.” This will check your Windows protected files like “Explorer.exe” and repair
them using the Windows Installation CD. Restart your computer and all of your programs
should be functioning properly
Instructions
1. Step 1
Insert the Windows installation CD or DVD into the computer’s drive and reboot the
machine. Your computer boots automatically using the installation disk and displays a
default recovery console screen.
2. Step 2
Click the “R” key to choose “Recovery Console.” At the next screen, select the Windows
installation that needs to be fixed. This is only required if you have more than one version
of Windows installed on the machine. For most users, clicking “1″ selects the version of
Windows installed.
3. Step 3
Enter the administrator’s password into the command prompt. After the password is
entered, you are given a Windows command prompt where the NTLDR and ntdetect.com
files are restored.
4. Step 4
Press the “Enter” key. Replace “x” with the drive letter of your CD or DVD drive and
replace “C” with the drive location for the Windows installation.
5. Step 5
Remove the boot disk and reboot your machine. Windows boots and the error is corrected
NTLDR is an essential file for the Windows operating system. With the inception of Windows 2000,
Microsoft changed the way the operating system boots. There are two common files that become
corrupted or are accidentally deleted by users: NTLDR and ntdetect.com. When these files are removed,
the computer no longer boots and an error appears the next time the system is started.
Instructions
1. Step 1
Boot from the Windows XP installation disk. Insert the disk and reboot your computer.
Press any key to boot from the disk or press “F12″ to go to the boot options menu.
Choose “CD-ROM” to continue.
2. Step 2
3. Step 3
Enter your administrator password if one exists. If your password is blank, press “Enter.”
4. Step 4
Type “fixmbr” at the command prompt. You can type an optional device name if
necessary. Most users will only need to type “fixmbr.” Press “Enter.”
5. Step 5
Type “fixboot C:” at the command prompt. If Windows XP isn’t installed on C:, enter the
correct drive letter instead.
6. Step 6
Type “Exit” to quit the Recovery Console and restart your computer.
Instructions
1. Step 1
Backup all your computer files. This means you need to save important documents like
essays, data sheets, presentations, programs, etc. You can easily store it to a flash drive
or on a floppy disc.
2. Step 2
Search for the operating disc that came with the computer. If you have lost it, you can
always purchase a new one for your operating system . Remember, in order to repair
Windows blue screen of death error, this disc is needed otherwise it just won’t work.
3. Step 3
Now put your disc into the computer and restart your system. It will prompt you to press
a key in order to boot from the CD. It may not show up though if your computer isn’t set
for booting from the CD, so you need go into the computer Bio to change the settings.
4. Step 4
Now you will see the win xp blue screen error again with words appearing at the bottom
of the screen.
Press continue and hit F8 once you see the agreement document come up.
5. Step 5
To fix blue screen of death, pay attention to this detail for the next page. You will see a
Repair, Delete Partition and Quit options. Push R for repair. If you cannot find this
option, it should say Partition which is a part of the computer memory. Fixing blue screen
of death was easy, eh?
the BSOD can lock you into a cycle of reboots and errors, unless you know the steps to extricate
yourself.
Instructions
1. Step 1
If a STOP error appears during Windows Setup, it is usually due to a faulty device driver.
Bypass the error by pressing F6 when prompted at the beginning of Setup, then check for
compatible drivers on the Internet.
2. Step 2
If a STOP error appears during start-up, and Windows XP was previously running
properly, it is likely due to an incompatible software application or device driver that
you recently installed. Remove the device or uninstall the program, and restart your
computer.
3. Step 3
If Windows hangs during start-up, use your Windows CD to start the computer. If you
need to do repairs, and you are comfortable working at the command line, enter the
Recovery Console by pressing “R” at the “Welcome to Setup” screen. Type “help” for a
list of commands.
4. Step 4
5. Step 5
If your computer restarts before you can read the STOP error text, view the details in the
Event Log. Open Control Panel>Administrative Tools>Event Viewer. In the left-hand
pane, click on “System Log.” Filter entries to show only error events by choosing
View>Filter; click the “Filter” tab, and clear all checkboxes except “Error.” Scroll
through the entries to find the time and date your computer crashed, and double-click the
entry.
6. Step 6
Read the BSOD text, which might say something like, “If this is the first time you’ve
seen this Stop error screen…,” then an explanation and directions. Follow the instructions
and see whether they correct the problem. If another BSOD appears, decode the rest of
the STOP error in order to search for a solution.
7. Step 7
Find the symbolic error name. At the top of the BSOD, under the message beginning, “A
problem has been detected,” the symbolic error name appears in capital letters. One
common symbolic error name is “DRIVER_IRQL_NOT_LESS_OR_EQUAL.”
8. Step 8
9. Step 9
Locate the error number. Under “Technical Information,” after the word “STOP,” you
will find an error number (in hexadecimal), such as “0x0000003F.” The numbers
following the error number, in parentheses, are parameters.
10. Step 10
Start your computer in Safe Mode, then search Microsoft’s Knowledge Base, using the
symbolic error name or error number as your search term.
Instructions
1. Step 1
Restart your system to see if the operating system will load correctly. Depending on the
type of error that was encountered, you should be able to restart your system and load the
operating system.
2. Step 2
Undo the last action that you did before the error occurred. If you installed a new
program, go to the Control Panel and remove it under Add or Remove Windows
Components. Reboot your system, and use it normally to see if the blue screen error
occurs again.
3. Step 3
Restart your computer using the last known good configuration option. When your
computer has been restarted, press the F8 key multiple times when the computer boots
up. This will display the Windows Advanced Options menu. Tab down to Last Known
Good Configuration, and press Enter.
4. Step 4
Run a registry cleaner to remove old and unneeded entries from the registry. You can use
a program such as CCleaner or RegSeeker to clean up your registry (see Resources).
Alternatively, you can use the Cleanup Center provided by Microsoft OneCare (see
Resources).
5. Step 5
Restore your system to a previous point before the blue screen error occurred using the
Windows System Restore feature. You can access System Restore on Windows XP
through the Start menu. Select Run, type “Restore” and then click the “OK” button.
When the Restore window is displayed, double-click the rstrui.exe file. If you are running
Windows Vista or Windows 7, go to the Start menu and type “rstrui” in the search box
and press the “Enter” key
Instructions
Virus-scanning software
Pencil
Paper
Second computer
Printer
1. Step 1
Boot your computer. At the manufacturer’s logo screen, tap the “F8″ button several
times. Do this before the Windows operating screen starts to open the boot menu.
2. Step 2
3. Step 3
Run your virus program. Tell it to perform a full scan of your hard drive . If the program
locates an infection, move it to your vault or follow the on-screen instructions to remove
it completely. Once the program completes, if a virus was removed, attempt to reboot
your computer and see if this clears up the problem. If not, restart your computer in safe
mode.
4. Step 4
Restore your system to a previous point. Click on the “Start” button at the bottom of your
desktop. Select “All Programs”, “Accessories”, “System Tools” and finally “System
Restore”. Choose a restore point on or before the last day your computer worked without
error. Reboot your computer to see if it loads correctly.
Instructions
1. Step 1
Reboot your PC. If you can’t restart normally by going to the start up menu, then hold in
the power button for a few minutes. If you need to enter safe mode but can restart
normally, do so.
2. Step 2
After the hard drive mounts but BEFORE Windows starts to load, Press the F8 key
repeatedly on your keyboard. If you do not get the menu with the safe mode option, then
you did not begin tapping F8 soon enough. Try again.
3. Step 3
There will be a menu that will appear. Select Safe Mode. Once you are in safe mode, you
can fix what needs to be fixed without the problems loading up on your machine.
Instructions
1. Step 1
Write down any information printed on the blue screen when it flashes up, such as an
error number and any information listed in the driver information section. This
information may help you narrow down the problem.
2. Step 2
Reboot your computer. If you see an option screen, choose “Attempt to start Windows
normally” by pressing “Enter” when the option is highlighted. Sometimes simply
restarting your computer will get rid of the fatal blue screen.
3. Step 3
Press “F8″ repeatedly when your computer is starting up if you were unable to reboot
successfully. This takes you to the “Windows Advanced Options” menu screen.
4. Step 4
Select “Safe Mode” by pressing “Enter” when the option is highlighted. This will load
Windows with only necessary drivers and no automatically loaded software.
5. Step 5
Run a spyware and antivirus scan of your system if Windows loads in safe mode. If
your spyware or antivirus program finds and removes anything, restart your computer
normally to see if it loads.
6. Step 6
Restart your computer in safe mode if you cannot start Windows normally after running a
spyware and antivirus scan.
7. Step 7
Right-click “My Computer” and select “Properties.” Click on the “Hardware” tab and
click “Device Manager.”
8. Step 8
Expand the corresponding section for any drivers you recently installed or updated by
clicking on the plus sign next to the category. Select the device that corresponds to any
recently installed or changed drivers.
9. Step 9
Click “Roll Back Driver” to go back to a previous driver version. Click “Uninstall” to
completely remove a recently installed driver that may be causing the fatal blue screen.
Do not uninstall motherboard or video drivers.
10. Step 10
Reboot your computer normally to see if any drivers were causing the issue.
11. Step 11
Reboot Windows in safe mode if rolling back or uninstalling recently changed drivers did
not solve the problem.
12. Step 12
Click on the Windows “Start” button. Select “Run.” Type “msconfig” into the “Run” text
box, omitting the quotation marks. This brings you to the “System Configuration Utility”
screen.
13. Step 13
Click on the “Startup” tab and remove the check marks next to any programs that you
recently installed. Do not remove the check marks next to “userinit.exe” or
“explorer.exe.” Do not remove the check marks next to any other Microsoft programs
unless you know what it is.
14. Step 14
Press “F8″ repeatedly when your computer is starting up to get to the “Windows
Advanced Options” screen if your computer will not boot up in safe mode.
15. Step 15
Press “Enter” when “Last known good configuration” is highlighted to attempt to boot
Windows with the last settings you had that worked. If Windows loads normally, it
should get rid of the fatal blue screen. Do not reload any software or drivers that you
installed after the last good restore point.
16. Step 16
Remove any hardware you installed in your PC and any new peripherals, such as external
hard drives or CD drives, before the fatal blue screen appeared. Attempt to reboot your
computer.
Instructions
1. Step 1
2. Step 2
3. Step 3
4. Step 4
Under “System Failure,” uncheck the box next to “Automatically Restart,” and then click
“OK.” The next time the blue screen error occurs, the computer will stay on the blue
screen, giving you time to record all error data. You can use the error code and other
information to troubleshoot the problem on Microsoft’s support website
(http://support.microsoft.com/).
Instructions
1. Step 1
Uninstall any recently installed hardware or software. If you recently installed a hardware
accessory or a program and the computer started giving BSOD errors, what you installed
is likely the cause of the problem. To check this, uninstall the device or program and see
if the errors go away.
2. Step 2
Check for software programs that may be conflicting with each other. A common
example of this is running two antivirus programs at the same time, which can cause the
computer to encounter problems and develop BSOD errors. Uninstalling one or both of
the conflicting programs can solve this error.
3. Step 3
Run the “Startup Repair” option on the Vista Installation DVD. Insert the DVD into your
computer, restart the computer and select the DEL, F11 or F12 key to boot from the DVD
(the specific key is displayed on the screen when you first boot the computer. Select the
“Boot from DVD” option and then click the “Startup Repair” option on the menu that
appears. Wait for this process to proceed automatically. If any errors are found, they will
be automatically fixed and the computer can then be rebooted.
Instructions
Insert your XP Recovery Disk and reboot your computer. You’ll need to boot the
computer using your Windows XP Recovery Disk, so it’s recommended that you print or
write down these steps. If you do not have an XP Recovery Disk, you can order one
through Microsoft.
2. Step 2
Hit “F2″ or “F12″ when the computer first reboots, and see the manufacturer’s name on
the screen. This will take you to the BIOS, where you’ll hit the right arrow four times
until you are over to the Boot section of BIOS. Look for “Boot Sequence” and hit
“Enter.” Then, select the CD-ROM drive and move it to the top of the order. Exit BIOS
and reboot the computer.
3. Step 3
Select “Recovery Console” once the Windows XP Recovery Disk has loaded. This will
pull up a Command Prompt (black and white lines). If it does not or the Recovery Disk
does not load, reboot the computer and make sure the CD-ROM drive has first priority to
boot as is mentioned in Step 2.
4. Step 4
Type “fdisk /mbr” at the command line (minus the quotes). You will now see a lot of text
on the screen; when the process is complete, you will type in “Shutdown” to shut the
computer down.
5. Step 5
Turn the computer back on and quickly remove the Recovery Console disk. Windows XP
will now boot up normally and the boot loader will be visible again. If it is not, you may
need to run the Recovery Console again and type in “fixmbr” or “fixboot” instead of
“fdisk /mbr,” as different BIOS require different commands
Using the Windows XP or Vista CD to fix this problem is an option, but it is not necessary if a
flash drive with Windows already installed is available. (Programs such as Bart PE allow a user
to set a flash drive up with a valid Windows XP installation.)
Instructions
1. Step 1
Place the flash drive in the computer with the Ntdetect error. Press control-alt-delete to
restart the computer after you see the Ntdetect error message.
2. Step 2
Let the machine boot into Windows. The use of a flash drive with a working Windows
installation allows you to use the file manager and many common Windows tools. Go to
the root directory of the flash drive.
3. Step 3
Select “Options” from the Tools menu in Explorer. Make sure that you can view hidden
files. Exit options.
4. Step 4
Find ntdetect, ntloader, and boot.ini from the list of files in the root directory. Hold down
the control button and right click on these three files. Select ” Copy” from the Edit menu.
5. Step 5
Use the start menu to find “My computer,” and click on the C drive. You want to be in
the root directory of your hard drive. (This is not your desktop folder. The Root directory
is designated c:\>. The C:\ designation is a holdover from the days of MS-DOS.) Paste
the files into the root folder of your hard drive.
6. Step 6
Select system shut down from the start menu. Choose “Restart” to reboot the computer.
Remove the flash drive from the PC.