TABLE OF CONTENTS

S Section Page No.

No.
1 Introduction 1
INTRODUCTION:

English Biscuit Manufacturers (Private) Limited was established as a joint venture

company in 1965 with the name of Peek Freans Pakistan Limited. In 1966, the UK
sponsor company was renamed Associated Biscuits International Limited (ABIL),
while the venture was renamed English Biscuit Manufacturers (Private) Limited
(EBM), which stands to date.

EBM has been in the business of manufacturing and marketing branded biscuits in
Pakistan for 39 years. The brand name 'Peek Freans' is a household name, and people
trust and believe in the quality of the products produced under this brand. EBM is also
the first biscuit company in Pakistan to have achieved ISO - 9001 Certification in
correspondence with its institutional slogan 'The Legend Leads'. The achievement
also endorses the company's firm commitment to high standards of quality.

INTERMEDIATELY AREA
 Packing Material Raw Material
Store Store

Quality Assurance Department

Mixing Filling Master

Baking Oven Stacking Distribution
Department Cartons

&Cutting
Cooling Finished
Molding Packing
Conveyor Goods Store

RESEARCH & DEVELOPMENT (CENTRE OF EXCELLENCE):

The overall process of R& D is comprises of three steps:
i. Analytical
ii. Microbiology
iii. Packaging

i. Analytical
In this process research and development department take a random sampling of
flour and other mixture for checking their protein and moisture level to ensure that
it is according to the standard of biscuit. This helps out making the better quality
 biscuit and maintaining its standard. They also focus towards the recipe and its
standard ingredients required for specific biscuit. The other main work done by
this department is to analyze the consumer behavior and developing new products
according to the requirement of market. Their most important responsibility is to
watch out the whole process from mixing till finished goods and to analyze the
problems and finding its solutions. This all work is done according to the ISO
22000 standard.

ii. Microbiology
This department has the most important responsibility which is to maintain the
safety of food.

iii. Packaging
In this step, the biscuits produced are to be packed. If the biscuits are not packed
in the right packing material, or, if the packing material is not of the standard
quality, then all the procedure we used to make the biscuit will become useless.
Every biscuit has its own sensitivity, and it may only be in its original condition
till consuming, if it is in its respective packing. Packaging is also the main tool for
attracting consumers, so the good quality and innovative packing should be done
for each biscuit.
RAW MATERIAL STORE:
This department stores all the raw material in it. This includes flavors, peanuts etc.
Some raw material such as peanuts is the example of the material which is not
available throughout the year. Due to this reason, these materials are stored for a long
period which is really a major and risky task. The temperature of this store is
maintained up to 5ºC to 15ºC. This helps maintain the raw material in the standard
condition throughout the year.

MIXING LINES:
Mixers are the main machine installed in EBM. This is used to mix the dough of flour
used in any specific biscuit. It is a typical machine and it requires training before
using it. All the workers working there are supposed to take training and work
according to it. The instructions are also written on the machine in Urdu so that the
workers may take information while they need it.

CUTTING:
In this process, the dough is given the shape of the particular biscuit. There are
different plants installed for cutting of different departments which gives the shape
and the impressions of that biscuit to its dough.

BAKING & COOLING CONVEYOR:

The baking oven contains three sections where the heat is given in the different
temperatures in every section. In the first section, heat is given up to 215°C to 225°C.
Afterwards in the second zone, heat is given up to 225°C to 250°C. In the last zone,
the heat is let down from 250°C to 215°C. Then the biscuits are gone in the cooling
conveyor and are taken to the room temperature.

SORTING & PACKING:

In this process, the damaged biscuits are sorted out to be put in the process from the
beginning. These biscuits are crushed and are mixed with the dough to be prepared
again. The other biscuits are packed in its approved packing. The packed biscuits are
then putted in the master cartons and then OK Stamp is being put on the cartons. Only
approved cartons are supposed to supplied in the market.
FINISHED GOODS STORE (FGS):
The finished goods are then stored in FGS before supplying it. These biscuits are then
supplied according to the demand in the market. All the supply of the biscuits is
maintained by this store. Suppliers also give information about the demand of
particular biscuit to this department. The biscuits are then made according to its
demand.

WHAT HUMAN RESOURCE DOING IN EBM

RECRUITMENT PROCESS:
• Firstly, the job requisition is given by any department according to their need.
• For that particular requirement of that department, Curriculum Vitae are
collected.
• The applicants are then short listed according to their whole experience given
in their CV.
• After the applicants had been selected from the list, their test interview takes
place.
• The applicants who passed the interview are then finalized by HR.
• Afterwards, the letter is offered to the selected employee. If he/she does not
accept the job due to any reason, then the whole process is not repeated and
the second selected employee in the list is given the offer.
• After acceptance, employment letter is given to the employee.
• Then the employees join to their work and they are oriented.

These all steps are taken by the Human Resource department while hiring a new
employee in EBM.

POLICY DEVELOP ISSUE:

The policy is made in EBM by considering the problem of majority of employees.
There is no rule to develop a new policy for the problem of individual employee.

PERSONAL RECORD KEEPING:

The documents of every employee are maintained such as their application forms,
certificates and CV. All the soft and hard copies of these documents are maintained in
their personal files.

TRAINING & DEVELOPMENT PROCESS:

Training is the process done for improving the skills of employees. In this process,
line manager finds out the person who needs training. Head of the department
identifies that which training is required by the employee. Then the budget for the
training is being prepared to identify the cost required for the training. Sometimes the
house trainers are also available, who may help out in the training of employees in
lower costs. After the training of the employee, he is being evaluated that either
he/she is showing efficiency in their work or not.

GRIEVANCE PROCESS:
In this process, if there is any conflict arose between two employees, then the problem
is first put in front of first line manager. If the problem is not being solved, then is
given to the HOD. Afterwards, it has been forward to the HR manager if the problem
has not been solved. In last, it has given to the Managing Director (MD) if the
problem is remained unsolved. If the aggrieved parties are not mutually understood
yet, then MD gives his decision and it is the final decision.

SEPARATION PROCESS:
The last stage of an employee in an organization is his/her separation. He may give
the resignation letter for this purpose or may also be fired due to any reason.