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Ventura Police Department: Saves Seconds and Lives - A Case Study

Ventura Police Department: Saves Seconds and Lives - A Case Study

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Published by Motorola Solutions
Motorola's Next Generation PremierOne (TM) emergency response system is providing amazing results for the City of Ventura Police Department.
Motorola's Next Generation PremierOne (TM) emergency response system is providing amazing results for the City of Ventura Police Department.

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Published by: Motorola Solutions on Nov 10, 2010
Copyright:Attribution Non-commercial


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At the core of every public safety agency’s ability to effectively protect its citizens and savelives is the need for an emergency response system that can immediately share real-time,mission critical information between dispatch operators and first responders.Just ask the City of Ventura Police Department (Ventura PD) in California, which is utilizingMotorola’s next generation PremierOne
system with amazing results. Ventura PD is shavinglife-saving seconds and minutes off its response times, pulling more criminals off thestreets and improving the safety of its officers and citizens with a powerful combination ofinstant voice communications, multimedia enabled applications and mobile equipped firstresponders.
The City of Ventura PoliceDepartment:
Serves more than 110,000residents
Has a staff of 167 employees
Handles 7,500 emergency andnon-emergency calls a month
Operates on a $27 millionbudget
Key Benefits of PremierOne
Increased officer safety
Improved public safety
Enhanced operationalefficiencies
More effective resourceallocation
Heightened situationalawareness
Located 60 miles north of Los Angeles, Ventura PDserves more than 110,000 residents.
Operating under a$27 million budget, its staff of 122 sworn officers handles7,500 emergency and non-emergency calls a month. TheVentura PD was the first public safety organization in thenation to deploy Motorola’s next generation computeraided dispatch (CAD) and mobile public safety applications,PremierOne CAD and PremierOne Mobile.While actively executing a multifaceted strategic plantargeting the reduction of crime, improved response times andcontinued community accountability, Ventura PD recognizedthe need for a truly integrated, flexible and scalable publicsafety solution. Critical mandates of the strategic planincluded improving assessment, communication, responseand engagement of situations within the community. Ventura PD required a comprehensive solution to helpimprove the safety and quality of life for Ventura residentsand optimize their agency operations by providing:
Heightened situational awareness
Increased officer safety
Improved operational efficiencies
Effective real-time allocation of resources
Enhanced data accuracyMotorola understands that the most effective responsesrequire real-time, situational awareness of an incident asit unfolds. Thanks to PremierOne, first responders in thefield are instantly notified of high-priority calls with moreinformation than ever before. This provides them with criticaland timely information that helps them do their jobs moreeffectively and results in faster, safer responses to callsespecially in high-priority, potentially dangerous incidents.To illustrate how PremierOne delivers real-time informationto officers in the field within seconds, Commander Wilsongave an example of a 9-1-1 call. “When a high-priority callcomes into the command center, the dispatcher simplypushes a button to have the address automatically insertedinto the system; all they have to do is type in two fields andthe call is entered,” said Wilson. “After the dispatcher entersthe call, PremierOne sends the incident with details to everyofficer in the field equipped with a mobile computer, withoutthe dispatcher taking another action. With PremierOne, wecan enter a call and automatically notify every field officerof that call within two to three seconds,” he adds. “Whenyou’re talking about an incident where someone is injuredor in harm’s way, literally just five or 10 seconds makes a bigdifference in the outcome for that victim.”
PremierOne public safety applications, the next generationin emergency response systems, delivers the advancedcommunication tools to protect the safety of first respondersand the security of our communities in the 21st centurywith technology that is truly second nature. PremierOne isa powerful applications suite that gives command centeroperators and first responders real-time access to criticalinformation and next generation, crime-fighting tools.When Motorola first introduced the Ventura PD toPremierOne, Commander David Wilson immediately sawthe potential it had to significantly enhance the policedepartment’s operations and improve the safety of both itsofficers and its citizens. “The moment we were exposed toPremierOne, we quickly saw the advantages of the system.It’s far superior to any emergency response system we’veever had or that I’ve ever seen,” says Wilson.Built on a common and open Microsoft .NET framework,PremierOne provides a unified platform across the commandcenter and field operations bringing together mapping,records information, video security solutions, rich-mediacontent, advanced land mobile radio (LMR) functionalityand next generation 9-1-1 capabilities for smarter, fasterdecisions which result in better outcomes.
ABOUT PremierOne
The PremierOne nextgeneration suite ofdynamic applications istransforming the waypublic safety agenciesoperate, collaborateand share information.PremierOne uses acommon technologyplatform based on serviceoriented architecture(SOA) designed onthe Microsoft
.NETFramework and alsoincorporates the WindowsServer
operator system,Microsoft SQL Server
 data managementsoftware and SQL ServerReporting Services.
Common, intuitive user experiences and meaningful dataflow across command center applications help streamlineoperations and improve response times. “PremierOne isso much more user-friendly than anything we’ve seen orused before. Everything is right at your fingertips both fordispatchers and for officers in the field,” stated Wilson.“Once you enter a call and are looking at an incident, you canclick on tabs to get everything you need about the incident,such as prior incident information, potential hazards, mapsand multimedia attachments. It’s much easier to operate thesystem to get the job done.”PremierOne Mobile seamlessly extends CAD, records andother critical data out to first responders to enhance thesafety of field personnel and improve situational awareness.“What used to be available only to dispatchers in the policedepartment can now be in the hands of those respondingto the scene,” said Steve Mayes, director of integratedcommand and control product management at Motorola.For instance, officers headed to a disturbance at a largeapartment complex can quickly access critical information onthat location, including whether a weapon was involved in aprevious incident at that address or if hazards are present atthe site. Officers can access a map of the apartment complex,to quickly find the location of a certain residence. Incidentswhich present life-threatening hazards can be “flagged” toinstantly notify officers of potential danger.“In our previous system, we might not have checked priorcalls to that site because you had to go through too manysteps and screens to find the right information,” explainedWilson. “With PremierOne, this information is presentedto you with just one click.”Advanced mapping/geographical information system (GIS)capabilities, supported by PremierOne Mobile, are vital tocoordinating and protecting field resources as well improvingresponse times. PremierOne’s mapping capabilities allowofficers and command center operators to see, at a glance,the exact location of backup vehicles via distinctive andcustomizable icons. The command center can monitor allresponding vehicles in real time to help guide officers to thebest routes during pursuits and other incidents.Additionally, most officers now use the driving directionssupported by the system to travel to every incident, whichalso makes a “huge difference in our response time,” saidWilson. “Today’s police officer almost demands this kind oftechnology”.
Increasingly, multimedia is becoming a key component incommand center operations. In an integrated multimediacommand center, voice, data and video will converge tooptimize real-time decision making where it matters most.This real-time, media-rich collaboration between thecommand center and responders in the field will dramaticallyenhance situational awareness and result in better outcomes.Today, PremierOne enables both field officers and commandcenter operators the ability to view and share multimediafiles such as pictures and video instantly by simply attachingthe media file to an incident. In the case of an America’sMissing Broadcast Emergency Response (AMBER) Alert™,the parent of a missing child can email a picture of that childdirectly from their mobile device to the dispatcher. Once thedispatcher attaches it to the case file, it can immediately beviewed by officers in the field.“Before PremierOne, we would have to get a hard copy of thephoto of a missing child, drive to the nearest retail copy store,copy it and get it to the officers in the field,” said Wilson.“Now they just click on the incident record and the picture popsup on their computer screens.”The ability to attach multimedia files to the incident recordand view them in the field has also helped the Ventura PDmore effectively identify potential criminals. For example,a Ventura officer recently encountered an incident where asuspicious female was stopped and questioned. The femalegave the officer her name and date of birth but did not haveany identification, so the officer was immediately suspicious.Using PremierOne, a driver’s license was located and thephoto on the license did not match the female in question.This prompted another search within PremierOne and theofficer found a previous incident that involved two sisters,which also included photographs. The officer was able to viewthe photographs using PremierOne Mobile and make a positiveidentification of the detained individual, who had a warrant outfor her arrest.“The suspect originally used her sister’s name to avoid arreston an outstanding felony warrant,” remarked Wilson. “Theadvanced search and multimedia capabilities of PremierOnesaved valuable time and essentially made it possible to identifyand put a wanted felon back behind bars.”
“ PremierOne is so muchmore user-friendly thananything we’ve seen orused before. Everything isright there in front of you,both for dispatchers andfor officers in the field.Once you enter a call andare looking at an incident,you can click on tabs toget everything you needabout the incident such asprior incidents, potentialhazards, maps andmultimedia attachments.It’s much easier to operatethe system to get the jobdone.”Cmdr. David WilsonVentura PD“I’ve seen other systems,but the features ofPremierOne are clearlythe best out there.The bottom line is thatPremierOne makes usbetter cops.”Cmdr. David WilsonVentura PD

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