Trần Huy Trung

B0069-BA504

Portfolio 2 FPT University

Trần Huy Trung-B0069-BA504

Case 11 (P228) and Case 6 (P256) Business Communication Essential

Trần Huy Trung
B0069-BA504
Case 6 (p256)
Outsourcing:Letter from Kelly Services Offering Solutions

Kellly Services
Troy, Michigan (USA) 48084-4782
United States
+1-248-362-4444
November 11, 2010

Dear Sir/Madam,

I’m glad I had the opportunity to get to know you better. Thanks for making the time available, and It would be
my pleasure to demonstrate our capabilities and show you how the unique advantages of our service would
benefit your company.

We has provided workforce solutions to customers in a variety of industries throughout 64 years. Kelly’s range
of workforce solutions and geographic coverage has grown steadily over the years to match the needs of our
customers. We assign professional and technical employees in many fields of finance and
accounting,engineering...Revenue for the third quarter of 2010 totaled $1.3 billion, a 22% increase compared
to the corresponding quarter in 2009.

We proud of being the world’s largest scientific staffing provider and bringing the quality staffing sollutions:
 Respected global company
 Dedicated branch network that is 100% company owned
 Solid history and legacy within the staffing industry
 Strong financial stability
 Exemplary reputation for integrity
 Broad spectrum of employment and management solutions
 Proven quality system
 Innovative recruiting and retention strategies
 Global consulting and outsourcing practices for RPO, BPO, CWO, HR, Career Transition and Executive
Search
We understand your challenges you are facing in choosing outsourcing suppliers to complete operational
management of specific funtions or support departments.And we are confident to be your single supplier
division to deliver “full-services” outsourcing.We believe that our services will help you save time,money with
better service and quality at reasonable prices. Our unique strengths and extensive experience will benefit
your business wherever it operates around the globe.

Please visit our website http://www.kellyservices.com/ for futher information.

You’ll find that your worldwide workforce management success is not just our business - it’s our promise.

Yours faithfully
TrungTran
Chief of Marketing Office
Trần Huy Trung
B0069-BA504

Case 11(p228) :
Coffe offer overflow:Undoing a Marketing Mistake at Starbucks

We are grateful for the attention of you about our free drink program.It’s surprise to us for preparing and
meeting all your request at that time.We decided to stop the free offer program for preparing carefully
again .We understand your unpleasant for this mix-up and feel very sorry for that.We will have more free
offer progams,keep your enthusiam for us.It’s our pleasure.