Success With Diversity, Globalization MeansLearning Communication Competence; Continuing Education
By Susan Klopfer, MBAAuthor of Profit From Diversity; Getting Along With Others Publication Date, Nov. 30, 2010
(New diversity management business book targets inexperienced supervisors, managers. Profit From Diversity:Getting Along With Others, emphasize story-telling, includes unique glossary with down-to-earth definitions of diversity-related key words.)
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ou're kidding me. I can't graduate unless I take a speech class? But my major is engineering.
Sue isn't happy after learning about this added requirement.
It is going to cost me time and money - something I amalmost out of since you keep increasing my class requirements and my tuition keeps going up,
she complains to her academic advisor.
Is this speech class really necessary?
Like Sue, many students are not happy about taking a speech class, especially if they in an
field. Besidestime and money, fear can be one more factor. (So, who among us can say they were not scared stiff to give their first public speech?)
et, with increased globalization and diversity, the need to learn as much as possible about communication andcross-cultural communication before taking a first job, and throughout one's professional career, is becoming moreand more apparent.If Sue's academic counselor is at all communication savvy, she will point out three immediate reasons why a speechclass is required for all students: first, communication is critical for functioning in society. Second, oral tradition is akeystone to the democratic process, and third, globalization and expanding information technologies making our world smaller, putting us in contact more and more with people who communicate differently than the members of the dominant U.S. culture.As these three reasons expand due to global economic change, there becomes even more need for people to be better communicators.Communication skills are essential in today's globalized society, so much that most junior colleges, colleges anduniversities - and even organizations and businesses - offer students and employees courses in effectivecommunication. In one manufacturing company where I worked, the company set up and supported a Toastmaster'sClub to help us become better communicators.Schools and organizations take such steps knowing that learning about communication helps students andemployees think more critically, solve problems, increase personal credibility, adapt to change, develop self-confidence and communicate interculturally.Without communication skills we are unable to share thoughts and feelings with each other; further we are unable toshare our cultures. Communication is a core part of our daily lives. Arguments can be made that every hour we areawake involves communication. When not directly communicating with others, we are engaged in a host of intrapersonal communication activities such as sending e-mail, listening to music on iPods, reading magazine ads, or even deciding whether to go to work or class.