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ITIL Bridging Courses Explained

ITIL Bridging Courses Explained

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Published by tekgeek
ITIL training underpins the world’s most successful framework for IT Service Management. Pulling together the best practice methods from public and private sectors ITIL is pivotal in ensuring efficient service delivery and in meeting IT Governance objectives.
ITIL training underpins the world’s most successful framework for IT Service Management. Pulling together the best practice methods from public and private sectors ITIL is pivotal in ensuring efficient service delivery and in meeting IT Governance objectives.

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Published by: tekgeek on Jul 29, 2008
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Focus on Training
Tel: 0845 450 6130 Web:www.focusprojects.co.uk/itsmITIL and IT Infrastructure Library are Registered Trade Marks of the Office of Government Commerce
© 2008 Focus on Training
1
ITIL Bridging Courses ExplainedITIL Bridging Courses Explained
Fast Track to IT Success
ITIL training underpins the world’s most successful framework for IT ServiceManagement. Pulling together the best practice methods from public andprivate sectors ITIL is pivotal in ensuring efficient service delivery and inmeeting IT Governance objectives.Re-launched in 2007 in the form of Version 3, ITIL now includes a host of newtraining courses and qualifications, including various bridging courses which arenow available. For those with existing ITIL certifications a bridging course willallow you to upgrade your knowledge and fast track your Version 3qualifications. This article explains who these courses will benefit and how theywork.
About the Author: Rex Gibson
Rex Gibson leads the IT Service Management team at Focus. He hassuccessfully executed major business change and IT projects, and has managedinternational engineering companies with significant IT dependency.
 
Focus on Training
Tel: 0845 450 6130 Web:www.focusprojects.co.uk/itsmITIL and IT Infrastructure Library are Registered Trade Marks of the Office of Government Commerce
© 2008 Focus on Training
1
1.
ITIL Version 3 – What Makes it Different?
 The latest version of ITIL builds on its existing well established approaches butinterprets them in the context of 
service lifecycle
. It recognises the shift thathas occurred over the last few years as IT and IS operations have becomeintegral to all modern organisations, rather than existing as a bolt on function. The earlier editions of ITIL were defined by a number of key processes and forthe most part, these remain important within the new structure. The newaspects of ITIL V3 reflect a change in the role of IT within modern organisations:
Service strategy as the central driver
Emphasis on service rather than process
Dynamic service portfolio rather than linear service catalogue
Integration (not just alignment) of IT with the rest of the organisation
 The cycle of ‘Continuous Service Improvement’
2.
The ITIL Qualification Structure
 There are four levels within the new ITIL scheme comprising:
Foundation
Intermediate (Service Lifecycle & Service Capability)
ITIL Expert
Advanced Service Management Professional
 The improved ITIL qualifications scheme introduces a new credit system. Forexample, to achieve the ITIL Expert qualification, candidates must achieve atleast 22 credits, two of which can be gained at Foundation level. Credits areawarded for both ITIL V2 and V3 training courses. Those people with an existing ITIL certification can undertake a bridging coursewhich brings you up to date with the new aspects of ITIL.More information about the new ITIL Qualification structure can be found at thewww.focusprojects.co.uk/itsmwebsite.
 
Focus on Training
Tel: 0845 450 6130 Web:www.focusprojects.co.uk/itsmITIL and IT Infrastructure Library are Registered Trade Marks of the Office of Government Commerce
© 2008 Focus on Training
1
3.ITIL Foundation Bridge
 The ITIL Foundation Bridge course is for anyone who holds an earlier versionITIL Foundation certificate and who wants to obtain Version 3 certification. Itprovides an intensive overview of the new and modified topics in ITIL Version 3.Firstly, the Service Management Lifestyle is introduced (Strategy, Design, Transition, Operation and Continual Improvement),followed by the contributionof ITIL processes to each of the 5 elements. The course assumes a level of knowledge of the basic ITIL concepts andprocesses. If this is not the case then a 3 day ITIL Foundation V3 course shouldbe selected.Acquiring the Version 3 Foundation via this route (or by taking the fullFoundation exam again) is mandatory for those seeking the new Intermediateand ITIL Expert qualifications. It is not necessary for those eligible to bridge viathe Practitioner or Manager Bridge routes (as explained below).

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