Focus on Training
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ITIL Version 3 – What Makes it Different?
The latest version of ITIL builds on its existing well established approaches butinterprets them in the context of
. It recognises the shift thathas occurred over the last few years as IT and IS operations have becomeintegral to all modern organisations, rather than existing as a bolt on function. The earlier editions of ITIL were defined by a number of key processes and forthe most part, these remain important within the new structure. The newaspects of ITIL V3 reflect a change in the role of IT within modern organisations:
Service strategy as the central driver
Emphasis on service rather than process
Dynamic service portfolio rather than linear service catalogue
Integration (not just alignment) of IT with the rest of the organisation
The cycle of ‘Continuous Service Improvement’
The ITIL Qualification Structure
There are four levels within the new ITIL scheme comprising:
Intermediate (Service Lifecycle & Service Capability)
Advanced Service Management Professional
The improved ITIL qualifications scheme introduces a new credit system. Forexample, to achieve the ITIL Expert qualification, candidates must achieve atleast 22 credits, two of which can be gained at Foundation level. Credits areawarded for both ITIL V2 and V3 training courses. Those people with an existing ITIL certification can undertake a bridging coursewhich brings you up to date with the new aspects of ITIL.More information about the new ITIL Qualification structure can be found at thewww.focusprojects.co.uk/itsmwebsite.