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Service Blueprinting Final

Service Blueprinting Final

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Published by: viggyscribd on Nov 14, 2010
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02/25/2013

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Service Blueprinting
Ashok PKrishna Mohan VVRaghuram VShabhari SVivek Gupta
 
Wha
t is
a
Service Blueprint ?
Amet
hod fo
r
d
escribing
a
n
d a
n
a
lyzing
a
servicepr
o
cess
S
how
sb
a
sicinter
a
cti
o
nsinpr
o
vi
d
ing
a
service
 
t
h
ey
h
elp
a
v
o
i
d
t
h
e risk
of 
 
o
versimpli
ic
a
ti
o
n
blueprints le
ad
t
o
c
o
mpleteness ,
a
re m
o
re
o
bjective
a
n
d
 
h
elpelimin
a
te bi
a
s
blueprints
h
elp t
o
 
a
nticip
a
te service pr
o
cess t
h
r
o
ug
h
 cre
a
ti
o
n
of 
pr
a
ctic
a
l system
d
esigns

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