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Table Of Contents

1 Foreword
3 ITIL® v3 Certification Pathway
4 Exam Specifics
5 Exam Prerequisites
6 Exam Hints
7 The Art of Service Objective Tree
8 Study Notes
9 IT Service Management
10 ITIL ® v3 Service Lifecycle
11 Service Strategy
12 Financial Management
13 Service Portfolio Management
14 Demand Management
15 Service Design
16 Service Level Management
17 Supplier Management
18 Service Catalog Management
19 Capacity Management
20 Availability Management
21 IT Service Continuity Management
22 Information Security Management
23 Service Transition
24 Knowledge Management
25 Service Asset and Configuration Management
26 Change Management
27 Release and Deployment Management
28 Service Validation and Testing
29 Service Operation
30 Service Desk Function
31 Technical Management Function
32 IT Operations Management Function
33 Application Management Function
34 Event Management
35 Incident Management
36 Problem Management
37 Request Fulfilment
38 Access Management
39 Continual Service Improvement
40 Service Measurement and Reporting
42 Practice Exam Questions
43 Answers
45 Glossary
46 References
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ITIL v3 Foundations Exam Prep - Book

ITIL v3 Foundations Exam Prep - Book

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Published by Ivanina Todorova

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Published by: Ivanina Todorova on Nov 15, 2010
Copyright:Attribution Non-commercial


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