QUESTIONNAIRE

CUSTOMER DETAILS

NAME: _____________________________________________________

OCCUPATION: ______________________________________________

AGE: ________

GENDER: Male Female

1) Do you like to wear wristwatch?

Yes No

2) What are the various brands of wrist watches you know?

Titan Omega Orpat

Citizen Others

3) Which brand of wrist watch you wear?

Titan HMT Timex

Fast Track Others (Specify)

4) Are you satisfied with the price?

Yes No

5) Are you the regular customer of your brand?

 Yes No

6) If there is any damage, then would you like to visit your brand’s
showroom?

Yes No Other

7) Do your family also like to wear wristwatches?

Yes No

8) How much is the life of your wristwatches?

1-2 yrs 3-5 yrs 6-9 yrs

10-15 yrs

9) Have you ever visited the showrooms, how is the services provided by
the employees of wristwatches showrooms?

Good Excellent Bad

No response

10) How is the brand image of your wristwatch?

Good Excellent Bad

No response

11) Do you prefer any other brand? Why?

Answer:_____________________________________________________
____________________________________________________________
____________________________________________________________
____________________________________________________________
12) Do you think your brand is fulfilling the commitment to innovate their
brands?

Yes No