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Table Of Contents

Integration methods
Using web services
Using BMC Remedy APIs
Associating entries with configuration items
Work information creation
Creating a service request entry
Mapping assignments
Web service function mapping
Table1-1:Web service function mapping
Functions
Submit functions
Modify functions
Query functions
Sample Code
HelpDesk_Submit_Service
HelpDesk_Modify_Service
HelpDesk_Query_Service and HelpDesk_QueryList_Service Functions
Problem Investigation
Problem_Submit_Service
Problem_Modify_Service
Problem_Query_Service and Problem_QueryList_Service Functions
Known Error records
KnownError_Submit_Service
KnownError_Modify_Service
KnownError_Query_Service and KnownError_QueryList_Service Functions
Solution Database records
Solution_Submit_Service
Solution_Modify_Service
Solution_AddKeyword_Service
Solution_Query_Service and Solution_QueryList_Service Functions
Change_Submit_Service
Change_Modify_Service
Change_Query_Service and Change_QueryList_Service Functions
AST_PurchaseOrder_WS and AST_PurchaseOrder_WS_noDate
AST_PurchaseOrder_WS_noDate
Update_PO_Confirmation
Get_Specific_PO
Get_List_Of_New_POs
PO_Query_Service
PO_GetListofNewPO_Service
Web service function overview
Query operations
Modify operations
Integrating applications with tasks
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(White Paper) BMC Remedy IT Service Management 7.0 Integrations

(White Paper) BMC Remedy IT Service Management 7.0 Integrations

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Published by Emmanuel Udoh

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Published by: Emmanuel Udoh on Nov 16, 2010
Copyright:Attribution Non-commercial

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05/30/2013

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