answer. Cold facts. Limits rapport and leaves interaction neutral.
Exchanging information so that each person clearly understands theother.
Includes your own thoughts and feelings. Focus the person¶s attentionon a specific action, feeling, or statement. Give your honest feedback.Use with discrepancies or inconsistencies in the story.
Viewing the world from the other person¶s inner frame of referencewhile remaining yourself. Recognize and accept another person¶sfeelings without criticism. This response recognizes a feeling and putsit into words, helping the patient feel accepted and deal with thefeeling openly. Allows the person to express without embarrassment.
Conventional code of good manners that governs behavior and variescross culturally.
Physical setting. Ensure privacy, refuse interruptions, physicalenvironment (room temp, lighting, noise level, personal space), dress(patient in street clothes, nurse appears professional), note taking, tapeand video recording.
Responses that encourage the patient to say more or continue with thestory (aka general leads). Shows the person you are interested and willlisten further. ³Yes, go on.´ ³Uh-huh.´
What the examiner (you) bring to the interview: Liking others,empathy, and the ability to listen.
Based on your inference or conclusion. Links events, makesassociations, or implies cause. There is risk of making the wronginferences.
Body language ± posture, gestures, facial expressions, eye contact, foottapping, touch.
Asks for narrative information. General. Used to begin the interview,introduce a new topic, or new section of questions. Unbiased, the person can answer however he/she wants. Elicits feelings, opinions,and ideas. Builds rapport.
Response that echoes the patients words or reflects feelings. Repeat part of what the patient just said. Helps the person elaborate on the problem.
Use with open-ended questions. Silent attentiveness gives the patienttime to think and organize what he¶s going to say.
What the person tells you they are feeling, what they say aboutthemselves.
The words you speak, vocalizations, tone of voice.
The Complete Health HistoryActivities of daily living(A
Part of a functional assessment to measure a person¶s self-care abilityin general physical health. Bathing, dressing, toileting, eating, walking,
The impact of health problems in an area.
Measures a person¶s self-care ability in the areas of general physicalhealth or absence of illness; A
Ls, nutrition, socialrelationships and resources, self-concept and coping, and homeenvironment.
Instrumental activities of daily living (IA
Needed for independent living: Housekeeping, shopping, cooking,laundry, using the telephone, managing finances.
abnormality that you as the examiner could detect on a