MANAGEMENT TRAINING FOR

INTEGRATED SERVICES
COURSE 1: ESSENTIAL MANAGEMENT

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 WHO IS A SUCCESSFUL MANAGER?

A successful manager is one that does not wait for
opportunities to come their way, they make their own
opportunities.

A manager who is able to set direction, align responsibilities
with goals to actualize set vision and to also create a path for
the growth and future success of the business or department

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 WHAT BRINGS SUCCESS IN
MANAGEMENT

Success does not have anything to do with luck like some
people will have us believe but a lot to do with the following:

preparation

careful planning

rising to the task

developing and managing good relationship

been able to make things happen

ability to lead

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 TWO MAJOR TYPES OF MANAGERS

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 THE EFFECTIVE MANAGER

The effective manager must be able manage change properly
at anytime in a business or department.

He needs to know where how and the impact of certain
factors such as; economy, social, pricing, competition,
government policies will have on the business.

This will be done with the following reports or plans:

Business plan

Operating plan

Change plan

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 ATTRIBUTES OF AN EFFECTIVE
MANAGER

An effective manager is not discouraged by challenges neither
does he quit.

He continually follows through on projects by utilizing
resources available to him.

He has a winning team and motivates them to strive for
success.

He finds a problem or need and develops solutions that will
meet that need.

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 THE ROLE OF THE EFFECTIVE
MANAGER

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 MEASURING PROGRESS

An effective manager must continually measure the progress
of the business or departments against the projections of the
plan.

He must be able to quantify intangible benefits as well as the
tangible ones.

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 TANGIBLE BENEFITS

Tangible benefits are measurable and quantifiable.

They are the benefits that accrues as a result of quantifiable
efforts put into actualization of success or growth.

Two components must be considered in the calculation of
tangible benefits:

increased revenues;

decreased costs.

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 INTANGIBLE BENEFITS

These are benefits that are difficult to quantify or that the
manager chooses not to quantify.

Businesses must draw on greater subjectivity and use
qualitative measures.

Intangibles are very difficult to quantify because the margin
of error is far too great.

For example: What is the value of a business brand? Assigning
a figure to such components is extremely complex.

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 THE MARK OF A TOP MANAGER

A top manager is one who is innovative, pioneering new ideas and products.

He does not wait for things to happen neither does he follow the economic nor
societal norm of this is how it’s done.

He is



Pioneering

Innovative

Thinks out of the box

Operates outside the mainstream

Does not operate based on what is reasonable

Is not ready to take no for an answer

Refuses to quit

Follows the road that is least traveled

Creates his own path and rules

Does not mind rocking the boat

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 FUNCTIONS OF EFFECTIVE
MANAGEMENT

In a business or a department the function of the management is very essential
to growth and success.

It is imperative that the management understands this functions and performs
them. The functions are:

Planning: management selects objectives, develop strategies, polices, programs
and procedures. They provide expert advice for making new plans and ideas.

Organizing: establishment of structure of tasks, grouping of tasks into jobs,
creating groups of jobs within a section or department, delegating authority,
providing system of information and communication and coordination of
activities.

Commanding: giving instructions to the team and ensuring they are carried out.

Coordinating: harmonizing task of individual staff or team, reconciles differences
in approach.

Controlling: measuring and correcting activities of staff, monitoring of activities,
identifying deviations from plan and correcting it as it becomes apparent.

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 MANAGEMENT PROCESS

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 THE JOB OF MANAGEMENT

The job of management lies in the function of the economic
performance and its effect on the business in that it must be able to
justify the existence of management and its authority by the economic
results it produces.

In any business the job of the management is split into three categories:

Managing the business or department

Creation of customers

innovation

Managing managers

Management by objectives

Proper structuring of managers job

Creating the right spirit

Making provision for future

Generating sound organizational structure

Managing workers and work

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 TIME DIMENTION FOR CARRYING OUT
MANAGEMENT JOBS

This can be done by observing the following:

Considering short, medium and long term consequences of action taken

Identify decisions to be taken for future growth

Recognize that there is a time line between planning and actualization

Set time lines

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 IMPROVING WORK PERFORMANCE

The performance of the staff is dependent on the performance of
management and how well structure the business is.

In a business where the management is not performing in full
capacity the staff will also become shoddy in carrying out their
duties.

Managers and management must continually improve the
performance of not just their staff but that of themselves as well.

Below is a list of some ways by which performance can be
improved.

Studying principles of management and identifying its uses for your
business

Management techniques (acquiring organized knowledge)

Performance appraisal

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