City of LondonParking and Trafc Enforcement Report 2008 - 2009Page 3
The City of London has been responsible for parking enforcement in the Square Mile since1994 when we took over the powers from the City of London Police.The aim of this summary report is to give an overview of the aims and values of the Cityof London in relation to parking enforcement, to show our performance last year and our future plans.
The City of London has a published Parking Enforcement Plan which sets out its key aims for parking enforcement. These include, amongst others, reducing congestion, improvingroad safety, providing for business activity, encouraging sustainable transport use,reducing journey times and improving access for all users. A robust parking and trafficenforcement regime is crucial to supporting these aims and improving traffic flow.The City of London’s parking enforcement contract formed the basis for the modelcontract developed by the British Parking Association which is recommended best practice. Our Civil Enforcement Officers are not paid commission and work to a rangeof performance indicators including those on attendance and quality of work. Similarlythe back office team work to indicators which ensure timely responses to challenges andprompt refunds of any overpayments we receive.The City of London is proactive in meeting with trade associations and organisationswhich service the many businesses in the City to resolve local issues as they arise.Juggling the needs of all City Users is a delicate balance but one which we seem closer toresolving as the levels of parking compliance in the City have improved hugely since theoutset.