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PsychologyI InfluenceHR Pro 09

PsychologyI InfluenceHR Pro 09

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Published by bhujabali

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Published by: bhujabali on Nov 23, 2010
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Date :
3 & 4 December 2008
Venue :
Carlton Conference Centre, The Ritz Carlton Hotel, Kuala Lumpur
“The most important influence tool youhave in your arsenal is integrity.”
~ Zig Zaglar 
“There’s only one way to get anybodyto do anything. And that is by makingthe other want to do it.”
~ Dale Carnegie
“Understanding the foundations ofinfluence and persuasion will put youin life’s driver’s seat. This is becauseeverything you want in life comes fromyour ability to influence otherstactfully.”
~ Anonymous
An interactive 2 days training session that will enable Human Resourceprofessionals to influence others with diplomacy, impact and tact.
Two-Day Public Training Program On:
Kuala Lumpur 
Official Hotel:
18 & 19 March 2009
Carlton Conference Centre, The Ritz Carlton Hotel, Kuala Lumpur 
 A. Nagappan
BSc, MBA, Certified NLP Practitioner 
Human Resource (HR) professionals typically spend a large portion of their dailytime in communicating and dealing with top management, middlemanagement, employees, regulatory bodies, outsourcing partners andvendors. Powerful techniques and strategies are essential to these HRprofessionals in terms of influencing and persuading others to achievedepartmental and organizational goals.The ability to influence and persuade is arguably one of the most importantattribute of a successful HR professional today. Influence is the magicingredient that will help all HR professionals to forge ahead in the challengingHR career.To succeed as a HR professional in this dynamic and constantly demandingorganizational environment, today’s HR professionals must possess the abilityto communicate with all levels of people with diplomacy, persuasiveness andinfluence.This 2-days training session will provide all HR professionals with variousproven and valuable techniques in influencing others when performing their HRroles and responsibilities.
Upon completion of this program, the participants should be able to:
Positively influence and persuade all levels of people in a highly competitivework environmentBuild strong relationships, exert greater influence with practically everyoneand project a positive personal imageUnderstand different personality types and apply appropriate influencingstrategies to obtain maximum impactDevelop rapport, build agreement and manage conflicts through persuasivetechniquesUse positive influencing language and congruent body language whendealing with othersApply influencing strategies during meetings, presentations, coaching,counselling, interviewing and other interactions at the workplace
An on-line profiling of the participants will be facilitated one week beforethe programme commencement. Prior to attending the programme, allparticipants will be required to complete an on-line questionnaire toassist in determining each individual’s influencing competencies andpreferences. The information obtained from this on-line pre courseprofiling will allow the coach to present each participant with a PersonalDevelopment Plan upon the completion of the programme.
Limited class size to maximise interaction andpersonal attentionDetailed pre-course questionnaire to specificallyaddress participants’ objectives and needsHighly interactive facilitation and delivery style tomaximise learning outcomes and applications ofnegotiation strategiesComprehensive supporting training materialincluding notes, handouts, supplementary CD ROMand stationary5 Star training facilities with a supportive learningenvironmentResearched and practical latest methods, tools andtechniques enabling participants to readily apply theinfluencing strategiesIncorporation of various NLP (Neuro LinguisticProgramming) techniques in the program
Senior Managers, Managers, Assistant Managers, Executives andSupervisors from manufacturing and service organizations involved in thefollowing HR functional disciplines:-
HR Planning, Recruitment, SelectionTraining and DevelopmentOrganizational Development managementCompensation and Benefits
Industrial RelationsEmployee RelationsHR AdministrationESH and OSHA
A. Nagappan is an enthusiastic and dynamic corporate trainerwho uses an engaging, encouraging and thought provokingtraining delivery style. He has trained an extensive number ofprofessionals, lecturers, trainers, students, and parents on avariety of areas. His personal mission is to train, motivate andempower individuals, teams and organisations in achievingexcellence. He is the author of the book “The NegotiatingEdge: Strategies to Create a Win-win Outcome.”He has more than 16 years of hands-on experience in education and training, in most ofwhich have been spent on “people development”. He had served as the Group TrainingManager for several well-diversified public-listed manufacturing and service companies inMalaysia, where his focus was on personal, professional and organisational developmenttraining. Besides, he has also held the position of Director of Studies for a leadingeducational institution in Malaysia.Nagappan had obtained his BSc in Management and Information technology from theUSA and an MBA from Charles Sturt University, Australia. A Certified NLP Practitionerwith the IANLP (International Association of NLP, Australia), Nagappan conducts varioustraining programmes on personal, professional and organisational developmentthroughout Malaysia for numerous MNCs and SMIs. Nagappan has conducted a varietyof in-house, public training programs and conferences throughout Malaysia. Namely, hehas conducted the following training programs previously: Essential managerial skills,negotiation skills, problem solving and decision making skills, influencing and persuasionskills, coaching & counseling skills, team building, time management, supervisoryexcellence, and many more.
The following are the key take away fromthis 2-days programme:
Comprehensive training materials
includingparticipant’s manual, case studies, handouts, andPowerPoint slides
Certificate of completionSupplementary CD ROM
comprising of variousarticles and references on influencing skills
containing video taping of role playsand practice presentationsPersonal development plan and follow- up templateA mystery gift for each participant
Averis Sdn Bhd AXA Affin General Insurance Berhad Bank Negara MalaysiaBASF (M) Sdn Bhd BH Insurance Berhad 
CGC Corporation Berhad CIMB Investment Bank Berhad Dell Procurement Services Sdn Bhd Dewan Undangan Negeri SabahEdaran Otomobil Nasional Berhad 
Emerson Process Management Inti College MalaysiaiPerintis Sdn Bhd Kimberly Clark (M) Sdn Bhd LB Aluminium Berhad 
Manulife Insurance (M) Berhad Molex (M) Sdn Bhd Patimas Computers Berhad Pernec Corporation Berhad Phillip Morris (M) Sdn Bhd 
Pontian United Plantations Berhad Roche Diagnostics (M) Sdn Bhd Sabah ParksSubang Jaya Medical CentreTang Dynasty Hotel 
Teguh Sendirian Berhad Telekom Malaysia Berhad TM Net Sdn Bhd UDA Holdings Berhad UMW Industrial Power Sdn Bhd 
 A partial list of organizations that have benefited from Nagappan’s various soft-skills training sessions in the past includes:-
The following approaches will beused in this programme:
• Interactive seminars• Case studies and exercises• Simulation of real-life situations• Role plays and reflections• Video presentations and analysis• Interactive discussions• Self-assessments and profiling
This is a highly interactive programme andfocuses on the practical aspects of realisticinfluencing skills development throughexperiential learning. A variety of learningmethodologies such as the AcceleratedLearning Principles (ALP) and Neuro-LinguisticProgramming (NLP) will be used to sustain theparticipant’s interest and to create anoptimum learning environment that willmaximise the learning outcomes.
0900 - 09150915 - 10301030 - 10451045 - 12001200 - 12301230 - 13301330 - 14001400 - 15301530 - 16001600 - 16301630 - 16501650 - 1715Review and reflection of Day 1Personality profiles and influencing styles
• Identifying different personality types• Using the DISC, MBTI and NLP (VAK) profiles• Crafting the right influence strategy• Video presentation and analysis
Morning tea breakRapport: The key to influencing edge
• The 7 keys to rapport and influence• Strengthening verbal and non-verbal verbal• Power and choice of words• NLP Language Models – Meta and Milton Models• Mini role plays and discussions
The influence tool box for HR professionals
• The 9 laws of influence• Maximum influence: 12 critical success factors
Lunch breakInfluence case study: Maximum influence in HRM
• Case study briefing• Case study preparation• Case study role play simulation (Part 1)• Video taping of role plays• Feedback and reflection session
 Afternoon tea break
• Case study role play simulation (Part 2)• Video taping of role plays• Feedback and reflection session
Personal action plan development
• Completion of course evaluation• Presentation of certificates• Group photo session
0830 - 09000900 - 09150915 - 09300930 - 09450945 - 10301030 - 10451130 - 12301230 - 13301330 - 14001400 - 14451445 - 15301530 - 16001600 - 17001700 - 1715Registration and welcoming coffeeIntroduction and course objectivesInfluence: The cornerstones of HR success
• strategic HR and changing trends in HR• Influencing skills - A paramount ingredient in HR• 360 Degree influence for HR professionals• Influencing needs in the HR environment today
New paradigm of influence for HR professionals
• The hierarchy of influence and persuasion• The 5P’s of success in HR today• The 9 laws of influence for strategic HR professionals• Stages of influence and their impact
Influencing skills assessment
• Influencing skills inventory• Your influencing profile
Morning tea breakThe world of influence and influencers
• World’s greatest influencers• Key elements of influence and persuasion• Character traits of effective influencers• Video presentation and reflection
Lunch breakPower: The ability to influence others
• 7 types of powers for influencing others• Analysing your powers to influence• Selecting the power base for influence
Roles of Emotional Intelligence in influence
• Key components of EI and its link with influence• EI and influence assessment• Enhancing EI to maximise influence with others
Mini-case study and role plays
• Power, influence and success in HR
 Afternoon tea break Video presentation and reflection
• Character traits of an effective influencer• Common errors made when influencing
End of day one
4 Dec 2008 (Thursday)-O WT Y AD3 Dec 2008 (Wednesday)-ENO Y AD
“The programme was great and the programdirector was excellent.”
Terence W. Tulus (Director – Hospitality Planning Division) 
“The programme was sucecssful and flawlessin the arranging of events.”“The failitator was very knowledgeable and had excellent facilitation skills.”
Rakesh S. Rajangam (HR Manager) 
Testimonials for 
The Psychology of Influence for Human Resource (HR) Professionals
Maximum number of participants:
20 pax
DAY ONE - 18 Mar 2009 (Wednesday)DAY TWO - 19 Mar 2009 (Thursday)

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